HarryPotterShop

I ordered a customized Slytherin Quidditch Jersey with enough time for it to get here before the persons birthday. The website said ships within 10 days. 16 days later I emailed asking for an update, they said they are experiencing delays. Another month of asking for updates goes by and they just told me they are experiencing delays. TWO AND A HALF MONTHS after I placed the order, they tell me they cancelled my order because the manufacturer is not producing the item anymore. 2 months for them to tell me that! So so so beyond disappointed with the service of this website, and the customer service being so unhelpful. Never ordering from here again, I should've read the reviews first.

I ordered 2 double feature DVDs on June 29th. Weeks went by and all it said was 'in process' so I contacted them and they said it was on back order. OK. So another few weeks went by and I contacted again. Same thing. Oh they're on back order we don't know when they will get in. OK. So I contacted again later. YESTERDAY the lady responded telling me they are DEFINITELY getting them just don't know when. OK. But then I just get an email telling me the DVDs were discontinued from their site and they were sorry. That's a bunch of crap. I ordered a MONTH ago! You couldn't just take the freaking DVDs off your site in the first place?! I am NEVER buying from there again! I've had 2 bad experiences with websites before but this one took the cake. If you know you didn't have enough product in the first place you shouldn't have kept it advertised then continued to lie to me about more coming in. Untrustworthy.

Beware *** THIEVES *** Never received item! Told to send photos of: actual packaging, 1 of 2 item that was sent, and shipping label showing the same. Result -- apparently I must have blinked as they said it was sent -- it was NOT SENT! Filed complaint with PayPal and Warner Brothers. Will file complaint with BBB, Michigan State Consumer department, FCC, possibility the US Postal Service and ANY other online complaint forum. DO NOT buy from HarryPotterShop.com. They are licensed by Warner Brothers. Should have gone to Universal store

I placed an order about a week and a half ago and I have been waiting to receive an email with some type of progress as to what is going on with the order. After not hearing anything a few days after the holidays oh, I contacted the company and a gentleman said he was going to contact the warehouse and let me know by the next business day. I received an email from him this morning stating that they were unable to verify the address that was being sent to. I called and confirm that that is the correct address and the representative told me that it would now take another one to two days to submit the order. Not one to two days to send it out, but an actual one to two days to resubmit the order just because they needed to verify the address. However, they had no problem finalizing my payment a week ago on my credit card. I explained to them that payments should not be finalized on credit cards until the product is shipped. Pending payments are expected but not the actual payment when the product has not been shipped out. After hearing that it would take another one to two days to submit the order and then it would be shipped out, I decided to get on Amazon and I found the exact same thing from a different company, great reviews, and even with expedited shipping, it actually cost less than the Harry Potter shop. I ordered it through Amazon and it will be arriving in 3 days for less money then the Harry Potter shop where it hasn't even shipped out yet and it's been over a week since I've even heard anything. Also, every time you call, it seems you are out sourced even though they confirm they are in the states. Everyone has a very strong accent. Sometimes, it is difficult to understand. This company seems extremely fishy, especially after reading all of the reviews. They had no problem taking my payment a week ago, but they sure are finding every excuse to send the product out. I'd rather go through Amazon knowing if there is a problem that Amazon will fix it.

I ordered a Slytherin wax seal kit on Black Friday weekend as a Christmas gift. The purchase went through, my card was not charged but was held in reserve, and I received a confirmation email with an estimated delivery date about a week later. Two weeks went by and I did not receive the item, so I contacted customer service. There was no reply via email and no answer on the phone. A few days later I looked up the item and saw that it was on back order with no available expected ship date. I was annoyed that the purchase had gone through if the item was back ordered, so I again attempted to contact customer service. I even filled out a form that specifically said "cancel order" and in it, I asked specifically for a response to be sure the order was indeed canceled. No response. I assumed (hoped?) it had gone through. I ordered the product from an Amazon seller and received it less than a week later. Fast forward to APRIL (4-1/2 months after the order was placed), and I get the product in the mail, and my credit card charged. I kept it because I can use it as another gift, but I will never order from this shop again.

At the end of 40 days of waiting my order, they say that ist no possibel to do shippment to Spain and no more explicatio.
Thanks harrypottershop

I just finished buying a personalized Slytherin House Quidditch jersey (with my name and everything) at this website. The conformation email came through almost immediately when I discovered I had accidentally ordered the youth rather than the adult size. I called the customer service line instantly hoping to stop the order. I didn't have to wait but a few seconds to speak to a representative, and although his customer service skills were adequate, he told me there was nothing they could do--the order had already gone to the vendor and could not be cancelled. Now I'm stuck with a personalized shirt that can't be returned and I couldn't have fit into since elementary school all because of one wrong click of the mouse. I'd give them a higher rating, but this was completely stoppable and fixable. They were only interested in taking my money; once they had it they were not interested in customer satisfaction. Correcting this issue was well within their power before labor and materials were wasted but, they would just rather take the money and run, customer be damned. Unacceptable!

The experience I had with this site was absolutely unbelievable! I placed my order on December 3rd. Apparently there was an issue with my rural address and they did not contact me until December 10th, a full 7 days later, to confirm my address. I then finally receive an email that only 1 of my 2 items had shipped and will not be arriving until December 26th, the day after Christmas! I specifically spent extra money to receive free shipping and my second item was apparently on back order which was never once communicated to me. I called in to see what could be done about my problem and waited on hold for upwards of 30 minutes before being transferred to a supervisor. Rebecca, the absolutely useless supervisor then proceeds to tell me that she cannot cancel my order or refund my money, the only thing she can do is give me a discount of FIVE DOLLARS! This is after I spent over $130 on gifts for my husband for Christmas. Her excuse is that this is high season for them and they cannot guarantee delivery before Christmas... even when I ordered a full TWENTY THREE DAYS EARLIER TO ENSURE IT ARRIVED ON TIME!

All I can say is that my husband and I are pretty big collectors and we will NEVER bring our business to this website ever again. Do not spend your money here as they will simply take it and run, regardless of how they treat their customers in the process.