MyTAXPrepOffice

TaxPrep representative Ray called regarding a support ticket. Ray resolved not only the subject ticket but also two other support tickets I had outstanding. Ray also provided instructions on how to customize my organizer to better serve my clients. Ray was extremely competent and professional. Spent considerable time to help me understand parts of the program that I have not become familiar with. Really appreciate the quality of service I received today. Great job!

Athena from MyTaxPrepOffice was a wonderful customer service representative to work with. I had a lot of questions that needed to be addressed and she never once seemed in a rush or upset with me. We spoke on the phone for about an hour and she was pleasant and a joy to speak with. More customer service representatives should strive to be just like her!

Felisha was very professional & thorough. Has excellent customer service skills. Instead of letting you off the phone once the problem was corrected she stayed on the phone line to ensure that the problem was in fact corrected & there would be no need to call back regarding that same issue again. She verified all my profile information & when errors found they were corrected and verified right then and there. She definitely is an asset to My Tax Prep Office, it's one of the reasons I refuse to change to another software provider. Please keep up your excellent customer/technical support

MyTaxPrepOffice is top line tool for entrepreneurs and help them to add value to their clients. The client portal and signature pad options save time and increase efficiency. Christine was an excellent trainer in helping me get setup and confident in running my office. Lindacg

I used this software for several years even though there were ongoing issues with it. I stuck with them, mainly because their support personnel were very good. I had a "lifetime guarantee" of the price I paid when I first became a customer but they way they have wriggled out of their promise was to simply tell me that they were not going to offer me a renewal option this year! Their lame excuse was that "I had too many service requests". Mind you, every request was a valid problem with the software or the way the program responded to certain entries. I never asked a tax question, just a request for development to correct a glitch or guidance about how to make the software respond in the way I knew it needed to to give me the correct answer. If it had been a quality product, this would not have been necessary. I guess you really do get wat you pay for so this year, I will pay more for my software but it looks like it will be a much better product!

Dear Reader,
I am writing to detail the phenomenal support assistance I received from Jessica today. She called to assist with my software setup as a new user/client of MyTaxPrepOffice. She not only provided a thorough working knowledge of the software features, but she also was able to answer any questions that I presented. Jessica also was able to clearly explain "the why" of a particular strategy. I LOVE IT.

Incidentally, she and another tech support individual( many thanks to him too) were able to resolve an issue I had with printing from the web. This problem would have eliminated my ability to print my prepared returns, By Jehovah's grace, they fixed the problem.

Beginning with my experience with the sales personnel who signed me up to work with you to my interactions with Jessica today, I have felt taken care of by professionals and a company that cares.
Thanking you in the most sincere way possible,
Michelle Marlow

Completed my office setup, and one on one training and so far I am super impressed with the representatives and the software, super light, fast, nimble and robust with tons of features and ways to start, resume and complete a tax return from any screen or field. The interface (and the ability to customize); the client interface piece of it; the internal controls for documents, notes, etc ---- just great stuff all around. Highly recommend! Use referral code FHE2020 for a promotional discount, not being incentivized to do this but excited to share this.

I am a one man shop and the customer service and support is a tremendous help. There are times I get stuck and having a professional available to log on and go thru the return with me and help direct me and point out if I have an error where I went wrong is a great service. I used to work in a multi preparer office and had others to run ideas by, now I have an online tech to help out. The fact that it is cloud based has allowed me to sign in at a clients location and work on the program correct entries if they have additional documents and reprint right in their homes has saved me many hours of going back and forth. I appreciate that they are updating and improving every year as well. All over great program

I just had yet another productive and positive experience with the support people at My TAXPrepOffice. Thank you Jessica T! She went the extra mile, and was able to resolve the question on the spot, when it looked like it might have to go into their research and calculation people, and take more time. This is one of many positive interactions I've had with their support people. They have been able to resolve our questions when encountering a few quirks in the software. The software is reasonably priced and they continue improvements. This makes MyTAXPrepOffice a practical choice that allow us to serve many of our clients who have more basic returns. Thanks again. -- Carla M.

Tameka was excellent in going over the software and in explaining each step from the dashboard, Client Portal, e-file menu and making sure my firm information is set up correctly. She took the time after explaining to ask if I understood what she just explained. Coming from a different soft way such as Pro series can sometimes be a difficult transition when you have to enter information in a different way. However, she made me feel comfortable that I should be able to adjust without to much difficulty. She did an excellent job in making me feel comfortable, thank you.

I have been using this software since it's beginning and have never had any problems. When I did have issues, they were quickly solved. The team is quick to resolve any questions or concerns and work hard to provide an efficient software to prepare and file taxes. Thank you for your services and I will continue to use this software until I retire from filing taxes

I've been a customer of my Tax Prep Office Tax Solution Software for over five years.
There is not enough words or space to document my experience with the customer service that I received from Norma and Kristin CPA. And the entire staff is excellent. They have made my business practice successful competitive and because of that my clients are truly grateful. To me personally they are the trademark of excellence!

I found this software to be hard to work with and was not able to trust the entries to calculate throughout the return. I found that I used up way too much time double-checking every calculation and every form to ensure that all of the entries flowed through. In addition, I had to call customer support many times for help and, while they were nice, it took a lot of time, and I mean a LOT of time, for them to assess the problem and come up with a solution. This software may look helpful to your checkbook at first, but once you realize you are spending twice as long in preparing the returns, not so much.