MyTAXPrepOffice has a rating of 4.7 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyTAXPrepOffice most frequently mention customer service, tech support and new software. MyTAXPrepOffice ranks 1st among Tax Software sites.
A reliable and easy to understand Software with Excellent Training Experts
We acquired more knowledge of Taxes after we got the Software, Easy and Nice!
The rep answered my question quickly. She was professional yet friendly. She explained the situation to me.
She is very knowledgeable and patient. We love her characters. She make sure we understand every step.
Software was very easy to use and transition from Drake to Mytaxprepoffice was very simple. Customer service has been excellent.
The training was very detailed and very easy to understand. I really enjoyed the time it took to get trained.
After this one-on-one training, I received the necessary info I needed to properly use this software.
Jessica helped me to solve questions I have on form 2441 and showed me how to make my screen more assessible.
This program is affordable and user friendly. This is my second year using and am very happy with it.
DAVID MARTINEZ WAS VERY DETAILED AND CLEAR ON THE 1 ON 1 TRAINING.
I learned more than anticipated on the training because David explained everything in detailed and answer all my questions
David Martinez was very informative in the 1 on 1 training. Was very detailed and answered my questions.
Good and very good at what he does. I love this soft wear I use r every year and will use it again and again
SERVICE IS A KEY IN ANY BUSINESS. I HAVE BEEN WITH TAX PREP OFFICE OVER THREE YEARS AND I MUST SAY I HAVE BEEN RECEIVING EXECLLENT SERVICE FROM KECHJAE AND OTHER ASSOCIATES. ALL TAX PREPOFFICE I HAVE BEEN IN CONTACT WITH, THEY REPRESENT THE COMPANY VERY WEELL. THANK YOU AGAIN FOR YOUR OUTSTADING SERVUICE. PLEASE KEEP UP THE GOOD WORK.
Software is very user friendly and customer service is very friendly and helpful. I would definitely recommend this product to others.
Cameo was terrific, thank you Cameo for being so helpful. Thank you thank you thank you thank you
Thank you thank you
Thanks so much for your excellent customer service. She was very kind and helpful. Beautiful personality!
Nice job, short, clear, concise answers. Jessica was very helpful, and offered to help even more if necessary
Decided to change tax software, which created anxiety. Received great help and stayed online! Thanks.
Excellent customer service and response time for inquiries. No long waiting. The are very polite to customers.
She was very helpful! I enjoyed the training and everything went fine. First time user. Excited to get started.
Answer: Hello Joy, If you purchased the 2 for 1, you may already have 2019. Please contact our team at 307.414.1211 to verify, and we will activate your license. Sincerely, The MyTAXPrepOffice Team
Answer: IF YOU WANT TO TRANSMIT YOUR RETURNS ELECTRONICALLY, YOU MUST HAVE AN EFIN.
Answer: They have instruction tutorials that I participated in several years ago. I too had a learning curve initially but I now seem to feel competent plus they have a good Chat line support that I use for technical and some tax prep advice. As I recall it was easy to set up online for me I would try to reload it. Richard
Answer: Hello Tyson, We apologize for the sales rep missing the scheduled demo. Please call us at 307.414.1211, so that we can re-schedule that demo appointment for you. Customer satisfaction is always the number one priority for us. We hope you will join our thousands of happy customers that enjoy our low prices, expert support, and powerful features. Once again, we apologize for the inconvenience. Sincerely, The MyTAXPrepOffice Team
Answer: Hello Herbert, We offer a demo version of the software on our website that allows access to the year 2018 (https://mytaxprepoffice.com/democenter). If you have questions about specific forms, please contact our support team at 307.414.1211. Thank you. Sincerely, The MyTAXPrepOffice Team
Answer: Hello, The Lifetime Price Guarantee means that your subscription renewal price will not go up as long as you renew by April 15th for the following tax year. It is not a lifetime subscription. We do offer multi-year subscriptions where renewal is not necessary for up to 5 years. If you have questions about your renewal and Lifetime Price Guarantee, please contact our Customer Relations Department at 307.414.1211 and press #3. They will be happy to answer any questions you may have. Thank you for being a loyal MyTAXPrepOffice customer and we look forward to speaking with you.
Answer: You really should not read negative reviews because most negative reviews are from disgruntled consumers based on their own faults.
Answer: No only if file with mytaxprepoffice the year before or any year before
Answer: I would go with TaxAct over 100 times than to even get close to mytaxprep office. This company's tactics should be reported