Overview
MyTAXPrepOffice has a rating of 4.7 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyTAXPrepOffice most frequently mention customer service, tech support and new software. MyTAXPrepOffice ranks 1st among Tax Software sites.
Temeka was very helpful with walking me through the tax software via Screenshare. She took time to demonstrate how to prepare simple returns.
I really enjoyed the training session Ms. Temeka provided. She was able to walk me through all my questions. Thank you Temeka!
Easy to use very friendly a lot tools and good costumer service. I recommended to try it is great option
Wonderful experience and great knowledge of what he was saying and demonstrate well. Keep up the good work. Thanks Refeal
The few times that I have had to call in the customer service was great. Job well done, Keep up the good work.
Alex help me set up the program and answer all my questions! He was great and I hope to talk to him again!
Since I started using MyTaxPrepOffice the team is very knowledgeable and respond quickly. Keep up the good work.
Their software leaves something to be desired. Not user friendly and sure can not calculate properly
Thank you Donyale for availing yourself on a Sunday for our convenience!
The training was enjoyable and very thorough!
~Info Tax Connection, LLC
Ray was the best support for MyTaxPrepOffice that I have ever had. I actually got everything fixed and learned a lot along the way.
Bailey was able to get me up and running! I could not see the problem but she was able to fix it in no time at all!
A good product for tax professionals on a budget. Software gets better every year. I especially liked the client portal this year.
Very easy and fast service from rep customer service
I would recommend this company
Made everything easy to convert old clients over
Debbie was wonderful to talk with the other day. She was professional, knowledgeable, and kind. She helped me solve my problem immediately.
Keesha was an excellent trainer & having us both in the program together made everything so easy to learn
This is my second year with MyTaxPrepOffice. It was a trying experience the first year, but after doing a different review, I came to the conclusion that this really had no more issues than the other programs that I used and was adding improvements at an impressive rate.
As many pointed out, the Client Portal was non existent (though they say they have it available now). I've had same frustrating issue with other tax companies - I nipped it by purchasing an outside portal, thus eliminating that problem and helping my non tax clients.
I LOVE their signature feature they had last year, and pointed out that I wished they had it available for remote clients (90% of my clients fit this category). Wish GRANTED! That is a feature they added this year. It took a bit of a learning curve, but I figured it out today (I actually didn't even know it existed until today).
Some are complaining that its Interview Mode doesn't flow properly and that some forms don't automatically flow to the correct area. For the most part, I haven't had this issue. If it doesn't flow from a form, it's likely I missed something. And I have never used the Interview Mode in ANY program. I don't trust any of them enough. I go directly to the forms and I ALWAYS check for errors. If you completely depend on a program to do all the work for you, you shouldn't be completing taxes for a living.
As a final note, this is one of the least expensive programs out there and locked in for life. Every new program requires a little patience while you learn the new features and how it works for you. Their customer service is as expected - busy, but helpful, with a feature in the program to send the return to them directly with issues. Problems have been no worse than the others I've worked with over the last 15+ years and I can't wait to see what new features they deliver next.
The trainer was very knowledgeable, courteous and patient! Software is intuitive and easy to understand.
Is very easy, good customer services, has all that i need, this is my second year using the software i recommended
The person who helped me was pleasant and did a fantastic job helping me solve the issue I was having with e-file on a deadline day. Thank goodness.
Looking for Lower Fees? You've come to the right place!
• $15 Bank Product Fee
• $1 Remote Signature ID Verification
• 15% Administration Fee for Add on Fees
• NO OTHER FEES!
Powerful productivity tools included with our plans:
· Unlimited tax preparation
· Free unlimited e-filing
· Federal and all states
· Integrated bank products
· Client portal with a personalized link
· Remote signatures
· Individual and business returns
· 1065, 1120, 1120S, 1041, 990, 706 & 709
· After-the-Fact Payroll
- Visit Website
- Cheyenne, WY, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lissa,
I am sorry you were unhappy with our software. We pride ourselves on exemplary customer service. We have several training and customer support options available should you need them. If you would like to speak with a Customer Support representative at 307-414-1211, they would be happy to assist you.