MyTAXPrepOffice

Ms. Kachjae was awesome. She was so knowledgeable and professional. She is an excellent trainer and answered all my questions. What I liked the most about her training is the enthusiasm and excited of the product she was demonstrating. That told me she was proud of the product and she made learning the software easy. I am sure there will be hiccups in learning the software as with any new thing. But, she made me feel confident that I will love it once I start using it and practicing it for 2021. Plus, I loved the price especially after the hard year we had during 2020. Thank you for training and great customer service!

I am so happy to buy the MyTaxPrep Office for year 2021 and 2022. It's very flexible and straightforward to use software. Big plus is the sales Brandon Davis who is not only a sales, but also a good tech person. He walked through all my questions relating to the software. What a fantastic and knowledgeable sales! Thank you!
I also want to say Thank You to Jessica, who is very patient and knowledgeable to help me complete the set up and conversion process efficiently and successfully.

You guys best services make me feel confident to use the software and benefit my business.

Thank you,
Theresa Zhang

The basis of any SAAS business is to provide a software solution that is better and easier than the competition. MyTAXPrepOffice failed at this. The User Interface (UI) is awful. Returns do not come pre-loaded with forms. There is not an optional interview format that adds the most basic forms to personal or business returns. For tax prep staff, this makes for a very EXPENSIVE tax season, as you pay significantly more for the preparation of a return. If your staff does not have full knowledge of the tax code and what forms need to be included, which many seasonal prepares do not have, then this software is next to useless. Stick with tried and tested tax prep software and avoid this one at all costs.

Today I was guided with the set up of the new software. Ms. Keesha was patient, took the time to answer all of my questions, connect all of the dots to make the transition smoothly, between software, connecting my banking and my clients. I will be referring her and the software, very self explanatory, takes step by step through the tree of processing taxes. Freedom to explore by either name or number of any forms I would like to populate. Feel secure with the exchange of sensitive documents and keeping my clients data safe.

I use tech support too much, for which I am sorry. Having said that, MTOP rocks! I have been doing taxes for 45 years and have never had such helpful, knowledgeable, competent and courteaus support. I am a better tax prepare because of it and cannot tell you that over the past four years, they have done their job in spades. Thank you so much for this experience. Best money I have spent on tax software and I have had a few. Thanks.

Al Arendt, Arendt Tax Service
Fort Pierre, SD

I'm a retired partner of a national firm and have practiced for 41 years. I started when we would ship our return input sheets off to our computer center for processing. Later we moved to using expensive software by national software vendors. When I retired, I continue working as a consultant and also started my own tax practice. I found much less expensive software that was perfect for my practice through ATX. I was skeptical about making the change to MyTaxPrep, but the offer they made me made sense and I have not regretted it. I knew I'd have time invested in the learning curve, but it has been worth it. There's only been a few times that I've been frustrated with an issue and tech support has been great. I'm glad I made the move!

I contacted the site support and was disconnected 3 times before I was turned over to David Martinez. I was trying to complete a 1040X for 2021. Nothing was updating. David calmed me down and took over the return making the changes that were necessary for the return to work correctly. I told David to tell his boss that additional training is needed when we call for an amendment. It took David 1 plus hrs to repair what was not working. He was very informative all the way through his repair of the return. If you want a tech that will walk you through the process correctly then you need David Martinez.

I made the mistake of purchasing this software, ignoring all the bad reviews. As of March 9th, the state franchise and excise tax returns are still not ready to submit. The calculations were incorrect. The K-1's were incorrect for the 1065. There are errors on the 1065 they can't seem to resolve. I had to purchase my old software to do my clients returns.

When I asked for a refund they informed me they had a 30 day return policy that ended for me in October. (before the tax season started)

Thibault was kind enough to assist with setting up our MyTax Prep Office software and getting things moving in the right direction. It's always a bit confusing at the beginning of tax season so the patients of Thibault was greatly appreciated and his knowledge of how to maneuver around the forms and setup was great. The software is pretty straightforward but needs a little practice using if you are coming from a different tax software platform. Will be happy if we have Thibault assist us again in the future if needed!

I was very impressed with the degree of knowledge of Mr. Rafael Rodriguez. I had issues with a 2021 amended tax return and he was extremely competent and savvy to assist me. I could sense, he prioritized me. Mr. Rodriguez was very professional, patient, and most importantly, respectful. He helped resolve my tax issues and for that, I am grateful for his expertise.
Fritz-Gerald Delice, D.B.A. (February 20,2023)

Nakia Russell spent approximately five minutes with me, and solved all the problems that I had with an 1040 federal return from South Dakota.

Excellent service and charismatic personality that simply did the trick for me.

Would love it if she was personally assigned to me for any future problems I may encounter.

Keep up the good work,
Camila A. Contreras Fontánez