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MyTAXPrepOffice

Overview

MyTAXPrepOffice has a rating of 4.7 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyTAXPrepOffice most frequently mention customer service, tech support and new software. MyTAXPrepOffice ranks 1st among Tax Software sites.

service
134
value
129
shipping
51
returns
52
quality
121
This company responds to reviews on average within 0 days
How would you rate MyTAXPrepOffice?
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New York
1 review
0 helpful votes
Follow Shirley M.
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MyTaxPrepOffice is the Best decision that I could have ever made because it is my dream tax software. I was seeking a tax software that was web based, had a built in portal for servicing my clients in a paperless environment and most of all no hidden fees and price gouging going into the next tax season.
Happy tax accountant in Pittsburgh, PA

Date of experience: March 4, 2020
Connecticut
1 review
0 helpful votes
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I have just switched over from using ProPlan after many years. I completed a Help Session with Bailey at and couldn't be more satisfied. She was highly knowledgeable, professional and pleasant, and clearly knew her software. She was persistent about resolving all errors while she clearly explained what she was doing. She also gave me many helpful tips as we navigated through the program. This was a terrific Help Session - thank you, Bailey!

Date of experience: February 23, 2023
District of Columbia
1 review
0 helpful votes
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Rafael
January 26, 2024

First of all MTPO is an awesome software. Rafael was outstanding, respectful, very patient and provided excellent customer support. He listened to my concerns and then navigated through the software with ease and was able to assist me in finding solutions to my questions about creating a amended return and using the invoice product. He should be an valuable asset to your MTOP customer support team.

Date of experience: January 26, 2024
Arizona
1 review
1 helpful vote
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Very Satisfied!
November 10, 2019

Christine was very helpful to answer all of my questions, also she was able to renew my account for 2019 with no problem at all. Great customer service, great communication and very friendly. I'm very satisfied.

Date of experience: November 8, 2019
Florida
1 review
0 helpful votes
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Very professional and patient. Thorough and persistent, and because Christian was unable to see as I was unable to see what was causing the error, he immediately asked for assistance and was joined by an analyst that helped us immediately. Nancy was outstanding and knew exactly how to fix our issues. Thanks for such great customer service.

Date of experience: April 14, 2020
New York
1 review
0 helpful votes
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Awesome Support
February 9, 2022

David Martinez was very professional, highly trained, awesome tech support. He knew how to fix the issue and fixed it in minutes. MyTaxPrepOffice is awesome Tax Prep Software. Thanks to the MTPO team.

Date of experience: February 7, 2022
Virginia
1 review
0 helpful votes
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Tax help
May 16, 2021

The support personnel are always helpful and they always fix any issue I have with my tax problems so I will always use them with any problems. Thanks for all of the help you provided this tax season.

Date of experience: May 15, 2021
Missouri
1 review
1 helpful vote
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This will be my third year using the program and I have had some glitches and some forms not populating as they should in the past but overall with the help of customer service support and also experiencing the program itself on my own I find it to be worth the money. And with the improvements of the program this year it is much easier. Thanks MyTAXPrepOffice and keep improving the software.

Date of experience: February 1, 2020
Indiana
1 review
0 helpful votes
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Excellent Support
January 25, 2022

I purchased MyTaxPrepOffice software last year and I find it to be very user friendly and the support staff is professional, courteous and very patient with new clients. They have been more than willing to listen to their customers and except suggestions. They have made necessary improvements to their program to help my experience move more proficiently.

Date of experience: January 24, 2022
Florida
1 review
0 helpful votes
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Training
December 20, 2020

Enjoyed our training session with Kachjae. She was very patient and knowledgeable about the software. This is the first time I received training on a new tax software and I am feeling confident about using your tax software for tax season 2020. Kachjae tailored the session to my needs, therefore all questions I had were answered thoroughly.

Date of experience: December 18, 2020
Florida
1 review
0 helpful votes
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IT IS EXCELLENT
March 5, 2020

I have been using this software for two years but have access to more than two years, this is real attention and accommodating to customers. This software is very smooth to navigate through, should I encounter any difficulty assistance is always right there and available.

Date of experience: March 4, 2020
Pennsylvania
1 review
0 helpful votes
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The software is affordable for my small practice. They are constantly improving the software year to year, Looking at the proforma sample returns is helpful to see how the data flows. Technical support is decent in my experience.

Date of experience: March 9, 2020
Georgia
1 review
0 helpful votes
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I have been using My Tax Prep Office software for five years. I am very pleased with the software. The customer support, the price, and the software is dependable for accuracy. I would purchase this software again.

Date of experience: April 11, 2020
Michigan
2 reviews
0 helpful votes
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Excellent
January 5, 2020

I thought the tax prep office is very helpful
Agents were very nice people when i purchase my program and when it was time to download the program i would recommend this program to other tax professionals

Date of experience: January 3, 2020
Georgia
1 review
0 helpful votes
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Best support team in the business
January 19, 2024

Rafael, Alexandria, Aurlys were just 3 of the people I remember contacting. I am a first year user of the software and there is a lot to learn but the more I learn the easier it gets. I would say they are very patient and knowledgeable. I will comment more as I appreciate having joined the family of My Tax Prep Office.

Date of experience: January 19, 2024
Utah
1 review
2 helpful votes
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I have done taxes for 30+ years, always dreaded the price of my software each year. I cannot believe the quality and affordability of MyTaxPrep Office. I have been completely satisfied. The support is awesome and even with an unbeatable price, the support is better than my old software program (ATX) that cost me triple the money every year. Thank you for making such a great product that offers huge cost savings as well.

Date of experience: January 11, 2020
California
3 reviews
3 helpful votes
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She found another return of the same name that the one I was looking for but since I found the first, I didn't look any farther, never thinking there might be another of the same name. She was very pleasant and helpful.

Date of experience: March 30, 2021
Ohio
1 review
0 helpful votes
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I have been using TaxPrepOffice for two years.
I have been in business for forty years and have used several different tax software packages over the years. I was skeptical about using this software because of the low price. But after giving it a try I was impressed with its excellent performance. There is great customer service and online training videos. Their updates are outstanding. When IRS announced a change to taxing unemployment income, TaxPrep was right on target to update their software. I recommend you switch to this excellent product. I was glad that I did. It increased my productivity R. Barnes

Date of experience: April 15, 2021
North Carolina
1 review
0 helpful votes
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Review training
January 10, 2023

Excellent review of software and use of new software. Mr. Martinez did an excellent job of presenting the software and took time to walk me through the process of using the new software. I really look forward to working with this company this tax season.

Date of experience: January 9, 2023
California
1 review
5 helpful votes
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POOR QUALITY CONTROL
February 21, 2021

I routinely find 10 to 15 errors per year and I don't work for them. I should get paid from them. Obviously they do not test their product before rollout. The Tax Preparers are the guinea pigs. Agree with the guy about the real estate tax deduction. We put the correct number in the program and print the client's 2019 copy which looks correct. BUT their program did NOT e-file our correct real estate tax deduction to the IRS. So the client did not get all their refund entitled to. We had to amend for free so the clients get their proper refund back. I have to test their product with an off the shelf Tax software because I don't trust their program.

Date of experience: February 21, 2021