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MyHeritage

Overview

MyHeritage has a rating of 4.3 stars from 4,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 2nd among Genealogy sites.

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How would you rate MyHeritage?
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Poland
1 review
0 helpful votes
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My heritage
May 21, 2025

Its amazing tool to finding family i miss few functions - for example to show persons (family) from one city
Or how to change city names to the same ( when u adding new persons from someone others trees not always remember to change write the same city name) and i have mix;)
Regards

Date of experience: May 22, 2025
Iowa
1 review
0 helpful votes
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Lots of information
May 13, 2025

Finding all kinds of information I did not know, or I heard second or third hand, about my extended family that I could confirm, clarify or dis-spell. Sometimes way to much information that takes a while to wade through, but happy that I could.

Date of experience: May 13, 2025
Australia
1 review
0 helpful votes
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In more than fifty years of genealogical research into my family's and my husband's family's history, I have never found a superior organiser of material than My Heritage. It creates trees and profiles so efficiently that I can see family links at a glance. But My Heritage is not only an excellent organiser, it is also a brilliant finder of genealogical material. It compares my family tree with those of other people to find 'smart matches' which can include an amazing amount of new biographical data. These 'smart matches' can also provide such things as newspaper items, photos, or grave sites, all of which enrich the biographies of my family members. With the wonderful facilities offered by My Heritage my family tree has expanded enormously — far beyond my capacity to manage it unaided. And I know that, with the power of My Heritage, it will continue to grow, and I will continue to make exciting discoveries about my and my husband's ancestors.

Date of experience: May 13, 2025
Ohio
1 review
0 helpful votes
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Notices
May 12, 2025

Love the notices of the family member profiles and all the members information, the siblings and possible other members of the family. Have several families that I am researching and these notices are very nice to receive.

Date of experience: May 12, 2025
Mongolia
1 review
0 helpful votes
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I Use MyHeritage Every Day
May 12, 2025

There is so much information on MyHeritage that I find myself using the site every day. Even on days that I am taking a break I get emails from MyHeritage about matches that expand my family tree and lead me to new relatives. It is like MyHeritage is searching for me.

Date of experience: May 12, 2025
GB
1 review
0 helpful votes
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My favourite Family Tree website
May 12, 2025

After looking and using a number of different sites I chose MyHeritage to build and research my Family Tree. I have been using it for many years and found the research tools great and the family tree better than other websites.

Date of experience: May 12, 2025
Florida
1 review
0 helpful votes
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I use three genealogy services and have been our family genealogist for over 35 years. My Heritage is my primary source of discovery and recording. The depth of their search engines is staggering and the ability to upload information is so easy! My Heritage is the BEST!

Date of experience: May 10, 2025
Finland
1 review
0 helpful votes
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Addicting service
May 13, 2025

It is more than very interresting to learn about your past and find living far relatives that you had no knowledge about. Even more interresting to see photograps of old relatives and that way connect own family pictures to correct names.

Date of experience: May 14, 2025
Australia
1 review
0 helpful votes
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My experience with My Heritage
May 12, 2025

I have been using the site for a few years now, Started of just doing the close family, on and off. But with the help of technolgly and My heritage it is getting easier to use and find the family. Love the smart matches that i get every week, Sometimes it helps get past a block, Price wise i find that My Heritage is cheaper than other site, Would Highly recommend My Heritage

Date of experience: May 13, 2025
New Zealand
1 review
0 helpful votes
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Excellence Personified
May 12, 2025

I have been a member of MH since 2009. I am a passionate amateur geneaologist. I am charged with researching my family tree for the benefits of my family. MH is excelllence personified in a geneaology site. Everything I need is catered for and more. Thank you MH for all that you bless my family's future with as wisdom and connection to the past.

Date of experience: May 13, 2025
California
1 review
0 helpful votes
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Good site but much too complicated
May 12, 2025

I've written before to indicate the site seems good but difficult to navigate and understand the various „technical" terms unless you are an expert in that area……

Date of experience: May 12, 2025
Mexico
1 review
0 helpful votes
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Overall a very good experience. Great features and ease of use. Better than other genealogy sites. Love DNA features. However, research records for certain countries are very limited (Ex: Spain, France)

Date of experience: April 15, 2025
Australia
1 review
0 helpful votes
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Deleting more than one Persons at a time
May 12, 2025

The MyHeritage Support Team helped me one more time to evaluate my question if more than one persons can be deleted in FTB or in the Online Database@ a time. Jonathan showed me a different way to reach the aim in a very friendly and competent manner. Thanks again and Regards from Germany.

Date of experience: May 12, 2025
Massachusetts
1 review
0 helpful votes
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Exploring the past
April 14, 2025

I am most appreciative of this resource! It has been an exciting journey making discoveries of family, both mine and my husband's. It is wonderful to share with our children so they may know where they come from. The website is incredibly easy to navigate.

Date of experience: April 14, 2025
California
1 review
0 helpful votes
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Lots of great finds
May 13, 2025

I have only just began my geneology. MyHeritage site and my DNA results I'm back 7 generations in under 6 months. From what I read that's pretty amazing progress.

Date of experience: May 13, 2025
California
1 review
0 helpful votes
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My Experience
April 14, 2025

It has been a great program with competitive pricing. I have been with My Heratige for over 7 years and it improves constantly. New features that gives more information, let's you repair photos and keeps things organized with a little effort from the user. The consistency feature is extremely helpful in bringing your attention to dates, names, grammar and spelling.

Date of experience: April 14, 2025
Canada
1 review
0 helpful votes
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I enjoy working with MyHeritage
May 17, 2025

My experience has been really good except for the Theory of Relativity part, as sometimes, it seems there is no relationship at all, so I am not sure how it comes up with the connections they do.

Date of experience: May 17, 2025
Hungary
1 review
0 helpful votes
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Spectacular
April 16, 2025

I think it's a test everyone should take and see that we are not just from one nation and it was really nice to email with someone that we didn't now we were relatives just moments ago.

Date of experience: April 16, 2025
Canada
1 review
0 helpful votes
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Feeling Ripped Off
April 14, 2025

I would like to bring to your attention an issue I am currently experiencing with my subscription. I initially purchased a year-long subscription in December 2024, which is reflected as ACTIVE and set to expire on December 25,2025. However, today, April 14,2025, I am encountering difficulties accessing DNA pages and receiving a message indicating that "The subscription plan of your family site has expired. All data is intact. To restore full access to your family site, extend your subscription." Upon reviewing my account settings, it confirms that my subscription is indeed shown as "Unlimited - subscription is active." I have reached out to MyHeritage via email and am awaiting their response. I appreciate your attention to this matter.

Date of experience: April 14, 2025
Dean A. MyHeritage Rep
1 month ago

Dear Steve,

Thank you for bringing this to our attention.

We understand that you're seeing conflicting information regarding your subscription status, especially in relation to access to the DNA pages. It’s clear that while your subscription appears as active, you're encountering an error message suggesting otherwise, which must be confusing.

You've done the right thing by reaching out to our support team via email. Since they've already been contacted, they'll be able to investigate this thoroughly and ensure your access is restored as soon as possible.

If you need to follow up, please include a link to this review in your message to vipcare@myheritage. Com, so we can reference it easily.

Thank you in advance.

Sincerely,
Samuel
MyHeritage Customer Care

Canada
1 review
0 helpful votes
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Fun Platform to learn about Lineage
April 14, 2025

I had so much fun along my husband's DNA journey that I opted for the complete package. AI videos are a great addition and I learned everything plus more that was know within our family circles. Having tombston location markers makes it great for a future bucket list visit.

Date of experience: April 14, 2025