I have been using My Heritage web site for awhile now and last year paid a subscription found it hard to use. I found this year i have paid another year subscription which i didn't know about. I cancelled it straight away and now the next month another $173.51. Has come out of my account. How do i stop this from happening again and cancel my membership. Sue. P

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I have been using My Heritage web site for awhile now and last year paid a subscription found it hard to use. I found this year i have paid another year subscription which i didn't know about. I cancelled it straight away and now the next month another $173.51. Has come out of my account. How do i stop this from happening again and cancel my membership. Sue. P

asked by Susan P. on 8/5/15

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MyHeritage S. [MyHeritage Rep] · Answer 1 · 2015-08-05T11:48Z

MyHeritage S. [MyHeritage Rep]

on 8/5/15

Dear Susan,

Thank you for posting your question to us here on SiteJabber.
I agree with Sandra in that you should write to the support team from your registered email address to support@myheritage.com and a friendly representative will be in contact with you at the first available moment.

Trusting this has proven useful.

Kind Regards,
Dean,
MyHeritage Team.

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Sandra B. · Answer 2 · 2015-08-05T09:26Z

Sandra B.

on 8/5/15

If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme.
They will tell you how to go about it.
Hope that helps
Sandra.

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