MyHeritage has a rating of 4.3 stars from 4,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
Après plusieurs échanges je souhaitais comprendre le lien entre les résultats ADN pour mes deux soeurs et le stockage de mon ADN pendant 10 ans. J'ai eu des explications très claires, sachant que cette fonctionnalité était déjà incluse dans mon compte. J'ai donc obtenu le remboursement.
MERCI Monica, MERCI Maja pour votre écoute.
Ich hatte während längerer Zeit ein gröberes Syncrhonisationsproblem zwischen dem Web und dem FTB. Auch der Support konnte es zuerst nicht lösen. Eden vom Support übernahm den Fall und scheute keine Mühe, mir zu helfen. Nun ist das Problem gelöst. Ganz herzlichen Dank.
Sowieso bin ich ganz begeistert von MyHeritage, insbesondere von den Zugriffsmöglichkeiten auf Millionen von Dokumenten. Eine Anregung habe ich: Meine Frau und ich liessen eine DNA Analyse machen. Es ist schwierig, diese zu interpretieren. Hier wäre eine für Laien geeigntete Erläuterung oder auch Links zu solchen Erläuterungen hilfreich.
Richard Heinzer
אתר מדהים, שירות תמיכה מעולה, ממליצה בחום לחבריי ומשפחתי ליהנות מכם. תחושת שלווה, יש על מי לסמוך. התמיכה היתה מועילה עניינית ומקצועית. תבוכו במעשיכם. יש מה ללמוד מאנשי המקצוע שלכם. החלפת כתובת מייל חשפה אותי לאילן שלי.
Eden hat mir über TeamView sehr gut geholfen und einen zum zweiten Mal aufgetretenen Synchronisierungsfehler "Fehler 11" beseitigt.
Nachdem wieder mal kein deutschsprachiger Mitarbeiter zu Verfügung stand konnte ir trotz extremer Sprachschwierigkeiten geholfen werden; Danke Maja
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan and fellow users, In regards to the FTB not working, I may have found a solution, please follow these directions. Please right click on the FTB icon on your desktop, and click on 'Properties': Once you have opened the 'Properties' menu then click on the 'Compatibility' tab: If the field "Run this program in compatibility mode for:" is checked, and it says below "Windows 7", uncheck the box. Please let me know if this has solved the issue. Should this not work for you then please get in touch with the support team at support@myheritage.com from your registered MyHeritage email address and a friendly representative will help you at the first available moment. Kind Regards, Dean, MyHeritage Team.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Dear Susan, Thank you for posting your question to us here on SiteJabber. I agree with Sandra in that you should write to the support team from your registered email address to support@myheritage.com and a friendly representative will be in contact with you at the first available moment. Trusting this has proven useful. Kind Regards, Dean, MyHeritage Team.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Dear Carolyn, Thank you for posting a question here on SiteJabber. I would like for you to as advised contact me directly at support@myheritage.com from your registered email address and also place my name within the subject of the email to ensure that you are forwarded directly to me. I will be more than happy to assist you with any questions or problems you may have. Looking forward to hearing from you. Kind Regards, Dean, MyHeritage Team.