MyHeritage
Questions & Answers
I have been trying for a week to get an answer to my request to correct double billing for this program. My only response has been through Blue Snap but there is still no resolution. I'm getting very impatient! I want a refund for at least one of the charges. This is the only forum I've found where I can contact a MyHeritage representative?
Asked by Carolyn B. on 6/17/2015
5 Answers
Stephen H.6/17/2015
Hi
After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company.
He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber.
He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days.
Hope this helps.
After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company.
He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber.
He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days.
Hope this helps.
MyHeritage Support T.6/21/2015
Dear Carolyn,
Thank you for posting a question here on SiteJabber.
I would like for you to as advised contact me directly at support@myheritage.com from your registered email address and also place my name within the subject of the email to ensure that you are forwarded directly to me.
I will be more than happy to assist you with any questions or problems you may have.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Thank you for posting a question here on SiteJabber.
I would like for you to as advised contact me directly at support@myheritage.com from your registered email address and also place my name within the subject of the email to ensure that you are forwarded directly to me.
I will be more than happy to assist you with any questions or problems you may have.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
j l.6/18/2015
Hi Carolyn - I had excellent results when I emailed the support centre: support@myheritage.com
Julija L.6/18/2015
Hi, Carolyn,
I think the best solution is to contact MyHeritage support team like Stephen wrote in his answer ( support@myheritage.com).
Julija
I think the best solution is to contact MyHeritage support team like Stephen wrote in his answer ( support@myheritage.com).
Julija
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