A H.

On 3/13/16 I received an email telling me they had charged me $100 for the next year. I did not authorize the charge and immediately cancelled effective that day and received an email telling me my account is cancelled effective 1 year later. Could not reach them by phone as it was Sunday and they were "closed." Sent an email requesting cancellation and credit for the renewal.

No response to my email so I called and spent almost an hour on the phone with them and after 2 escalations, they offered $50 credit. I advised any other business with auto renewal notifies me ahead of time. They claim that makes no difference to their customers. What a crock.

This business is a scam. It sounded credible to me initially because of its relationship with 23andme. I will dispute the charge on my Amex bill and also notify state attorney general.