Overview
MyHeritage has a rating of 4.3 stars from 4,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
I've been surprisingly pleased with my family tree expansions based on smart matches to be able to expand my greater family with relatives I have not even been aware of before. Also the offers I have received have been very welcome as otherwise as a retired person I would have not been able to continue with your service. Many thanks
Olli Barsk
MyHeritage has several functions (data matches with historical data, data matches with other websites and DNA matches) that have allowed me to sift through conflicting data. The Cousin Finder feature is also very helpful. I am working with matching databases using MyHeritage online and Ancestral Quest on my computer which is very helpful for spotting conflicts or duplications.
I did not have access to my heritage for about 2 months and i did find it difficult to find the help numbers, I left messages but no response it wasn't until I went to an old email address that I did receive a response and was happy with the customer service and help.
Your process that includes identifying things in photos (I.e., motorcycles!) was repetitive and almost never ending. Is that really necessary?
The breakdown of the areas my DNA is from I already knew most of. My I guess I expected more details of percentage of Indian and other of my heritage.
To get your health report you must fill in the question list. When there is a mistake or whatever you are not able to get or find a link to finish this list. So it's a waist of your money. Even to get a person to speak is impossible. I call this fraud.
Comparing your family tree to other family trees gives you the best opportunity to develop your family tree and collect information, you would not otherwise be able to find. On the other hand, you have to be constantly on the alert to the amount of false information, that you are being offered through the match programs
I am overall happy with My Heritage. Finding out that I have relatives around the world and receiving my Ancient Origins was interesting. I also had My Dna Health. Am disappointed in Complete Plan. I paid for this to find my parents birth and marriage certificates. They have limited information on Italy from what I have experienced. Hoping that they will cover more birth and marriage documents on Asolo Treviso Italy. I found alot more on Family Search and that is free. And received more help with Family Search then with My Heritage. Which I feel I paid so you could help your customers find information records on their relatives when asked. Because no you don't have records for alot of places.
I was able to find sources to back the information that I found. Suggestions from MyHeritage were so spot on and helpful. I love this resource for accessing family history.
I like MyHeritage really, because it makes the searching automatically. Sometimes the application has some bug and can not run smoothly. But the overall experience is really positive.
Many times I have been over my family genealogy. Just when the tree is finished a new root pops up. I guess the tree is never going to stop growing. I could not tend my forest without My Heritage. I am an arborist sometimes. I find an inconsistent root that needs moving. More times than not, new shoots are discovered by the Heritage genealogists some where in the news, or in an archive. I wish someday I could figure out how to make the tree branches look pretty with a leaf here or there and still be readable.
I've been using My Heritage for years and have found it to be quite sccurate and willing to change what is inaccurate. Recommended!
I just discovered the photo dating feature, so I tried it out. At first I thought the date was off, but I went back and matched known birth/death/marriage dates, and the estimated date of the photo is better than my estimated date. I'm going to try it on un-named photos to see if it can help me identify the individuals. What a GREAT FEATURE! I also tried your AI application on a brick wall, but that didn't work well.
My experience as a long time subscriber has been overall very satisfied. The content is always growing. The customer service experience is always helpful, polite and customer oriented.
After only using the internet for paying bills, it's been fun researching my heritage. The helpful tools for confirming the matches makes using the internet for researching family history easy.
I would be able to enjoy My Heritage but for the the issue that is plaguing me and probably many others as well. My eyes are changing as I age and I find that My Heritage is too harsh on them. There is not enough contrast and the use of too much faint black/light grey text. It limits how long I can spend working on my genealogy or even researching. I know that I can change the contrast on my computer but when I do that then it makes the faint text to diffult to read comfortably. Additionally, I find that the smart matches matches are problematic, as well. I work on a laptop and I find all the scrolling and the faint text on those pages tiresome and I rarely go to that area so my smart matches add up over time. What I do greatly enjoy about My Heritage is the new cousin match. I find that while I know that these folks are close matches I don't always know the how they match. I find the cousin match exciting to work with and look forward to more cousin matches Another thing that I would find helpful is the ability to make visible notes that on the front page. For example, I would like to be able to separate my matches into paternal and maternal by color and then make a visible note on the match page at to how they match. For example, if they are a Smith ancestor I would like to make a descriptive statement as to how they relate in addition to using the colored dot. This allows for a visible quick reminder of how they relate and I can move on to the next match if I want to work in another family. So, visible notes are most helpful.
Dear SR,
Thank you for your thoughtful and detailed feedback.
We understand how visual accessibility can significantly impact your experience, especially as screen readability becomes more challenging. Your points about contrast and the use of faint text are well-taken, and we appreciate you highlighting how this affects your ability to comfortably explore your genealogy.
You've also shared valuable insights about Smart Matches and your usage patterns on a laptop. We recognize how overwhelming it can be when the interface isn’t as ergonomic or visually accommodating. Your suggestion regarding visible notes and color-coded organization of DNA matches is excellent—this kind of functionality would undoubtedly enhance the usability and efficiency of research, especially for those managing multiple family lines.
We're glad to hear how much you enjoy the cousin matches feature—it’s great to know that it adds excitement and value to your experience.
Please feel free to reach out to us at vipcare@myheritage. Com with a link to this review, so we can pass along your suggestions directly to the appropriate teams. We truly appreciate your commitment to improving the platform not only for yourself but for the broader community as well.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care
Was intending to not renew but was offered a rate I could not resist. MyHeritage is good, I just needed to save some money. Intended to resubscribe later but am satisfied how all turned out.
Great tool to learn more about your ancestors and even DNA. I have 7 DNA kits for family members and can't wait to get more
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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Dear Gert,
Thank you for your review.
We understand your frustration regarding the difficulty in accessing the health report, especially if an issue with the questionnaire is preventing completion. Your concern is valid, and this is certainly not the experience we aim to provide.
To help you resolve this, please contact us directly at vipcare@myheritage. Com. When you do, include a link to this review as a reference. Our support team will be happy to look into this and assist you further.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care