• Bookmark

    Ancestry.ca

Ratings On Other Platforms

Trustpilot
3.6 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

Ancestry.ca has a consumer rating of 3 stars from 1 review indicating that most customers are generally dissatisfied with their purchases. Ancestry.ca ranks 12th among Genealogy sites.

  • Service
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
0
View ratings trends
How would you rate Ancestry.ca?

Reviews (1)

Rating

Timeframe

Other

markr2092
2 reviews
3 helpful votes
November 22nd, 2021

I have been with Ancestry for a year and appreciate the size of their data bank. When paying for a membership, with Ancestry, I find that one is really paying for access to their documents and other information which can grow your tree.
The site itself and the tree you generate on Ancestry has several flaws pertaining to the IT side of things. For example when you attach a census form it will show on the tree as either a census or a residence or even both. When it shows as a residence the information is usually incomplete, so you could have Norwich, Norfolk and nothing else.
Many times the Sources do not link to the Facts so one has to spend time doing that manually as well.
As for their Support Ctr., they make an effort to help but they are only there to walk you through the very basic of issues.
Before you take out a membership with Ancestry be sure you know what you expect from them and read their agreement form carefully.

Service

Q&A (0)

Questions? Get answers from the Ancestry.ca staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

How do I know I can trust these reviews about Ancestry.ca?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ancestry.ca?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business