Mark R.

I booked a room on what I thought was a Super 8s reservation site. The site was linked to RESEVATION.COM, an American company though I was making my reservation in Canada.
The room rate was displayed as a good price so I booked the room. When I printed off the resevation I realised that the price was not in Canadian dollars but American and that there were extra charges attached. Upon contacting RESERVATION.COM they were most agreeable to cancelling the reservation but the extra fee was nonrefundable (approx. $50 CDN or $19.99 USD). It was considered as a service fee.
Upon enquirering where on the site it identified where the room rate was in American dollars I was told that at the very bottom of the page there is a box which allows me to toggle between the different currencies. There definitely was a box in faint grey print and buried in amongst other text. Yes when one picks any currency EXCEPT American it is displayed at the room rate.
After adding up the extra fees and the RESERVATION.COMs echange rate I would have been charged about $190 CDN for a room that I could have had for about $110 if reserved at the front counter.
Be very careful when booking a hotel room on line so that you do not get involved with RESERVATION.COM I find them deceiving and misleading taking the fun out of a vacation.

I have been with Ancestry for a year and appreciate the size of their data bank. When paying for a membership, with Ancestry, I find that one is really paying for access to their documents and other information which can grow your tree.
The site itself and the tree you generate on Ancestry has several flaws pertaining to the IT side of things. For example when you attach a census form it will show on the tree as either a census or a residence or even both. When it shows as a residence the information is usually incomplete, so you could have Norwich, Norfolk and nothing else.
Many times the Sources do not link to the Facts so one has to spend time doing that manually as well.
As for their Support Ctr., they make an effort to help but they are only there to walk you through the very basic of issues.
Before you take out a membership with Ancestry be sure you know what you expect from them and read their agreement form carefully.

I stay with Ancestry only because of its massive data base of documents. As for its site, I have found and heard from others, that since the take over by Blackstone it has become more glitchy with regular IT issues. As for the Help Line, they might help with very basic issues but be prepared to spend a half hour or more with the associate. I would give them a 10/10 for their document library, 6/10 for their site reliability and 5/10 for the Help line.