Reservation

We were charged taxes and fees twice for a 2 night stay the room charge was $58.24 per night and they charge us $171 for the 2 nights then 30 mins later a separate charge was charged to our card for $14 something for cancelation options which I did NOT authorize that charge to our card I called the 1800. # and they said that's how they work and can not help me. The worst experience we have ever had with a hotel booking site insane never again...they don't even deserve a 1 star rating they deserve to be shut down. 😒

Fradulent billing, charging in US$ instead of Canadian$. The transaction was based in Canada for a Canadian hotel. They only show that it is in US $ at the end, once the transaction has occured. A 30% difference + a 50$ fee on top. Scammers. Thieves!

Inadvertently booked a Super 8 through Reservation.com. When I realized my mistake, I went to the Super 8 site and got the same room for $10 per night cheaper. I called Reservation.com and was told I could cancel but they had a non-refundable 19.99 service charge.
Total scam, don't use them!

This company has had its issues in the past with many customers, me being one of them. However, after 5 year, the new vice president of the company contacted me to correct the issue. I was issued a full refund for my situation. I am completely grateful that Mr. Ojeda reached out to me to show me something that I had not seen from this company in 5 years, that he cares about my opinion and about me as a customer. Thank you Mr. Ojeda for correcting my issue and I wish you all the best in your new position.

They tell you they are giving you the lowest rate and then turn around and tack on a huge fee. They don't sent confirmations. Very difficult to work with. It's a rip off!

Let me start by saying I'm furious with this company. They do not even deserve one star. I booked my room through them and when I called the hotel there was no reservation made. After speaking to three different people at this reservations.com they told me I couldn't get my money back because I agreed to a no refund back if I cancel. Excuse me I did not cancel you took my money and never reserved my room. I will be contacting the Better Business Bureau as well about this. It is horrible to rip innocent people off. Please do not use this company.

Beware!...They lied about the type of room they reserved for us. AND told me that my fee was 15.95. But actually charged 200 dollars more than the hotel did. Cannot call BBB. As no address other than website.and support never contacts you... I have called state trade commission.and they will be looking at case for fraud and abuse. We shall see

Booked a Hotel through (reservation.com) in error, was charged $970.44 US plus a service fee of $53.86 US. I called and cancelled this right away through their Customer service Department.They did refund me the service fee above, but I never received my full credit! I was only credited $916.09 so they still shorted me $54.35. Costly mistake!
I would not recommend using their services!

I booked for three nights I booked the wrong date called within 5 minutes of the booking. To change the dates. They would not only charge me for the dates that I booked on accident. But for a new reservation if it was modified!? Literally was not trying to get any money back was just moving the date but said they would charge me regardless. And then asked if I still wanted to book the other dates!? I would never recommend this and I will never use it again

I thought I was using the actual hotel reservation site but no, I was sucked into the pit of dishonesty known as Reservations. Com. When I saw that "taxes and fees" amounting to 66% of the room cost, plus a $19.99 non refundable fee, I knew I was scammed. Another honest site added a more appropriate 25% taxes. I cancelled and am awaiting refund. Otherwise I will dispute charge with my bank. If I could give negative stars I would. I made and cancelled the transaction on 24 February 2023.
Look at the crazy past year dates they refer to in their terms. Turns out they've been sued more than once.

Had a reservation for a hotel in Manor Tx, these people send my payment and reservation to Atlanta Ga, How in F did they screw this up so badly, now Im out 437 dollars and no place to sleep, all I get on the phone is the run around, this is the worst experience I've ever had and the costomer service want you to all the leg work even though they Fd up, i will never ever use them again, never had such a terrible experience
My advice, do not under any circumstances use this booking site

Thought I was on the hotel website and turns out I was not - its not refundable and they also add a fee - watch out when making hotel reservations! I have looked everywhere in my email and also have no confirmation from them - called hotel and have reservation but can't cancel!

Made a reservation yesterday, tried changing it today. Didn't want to cancel, just postpone. We started calling at 530 and we're passed from person to person for over 30 minutes. Then they say oh we're sorry you're too late, you missed your window. If you change your reservation you're still being charged the full price. Just a note, our trip isn't for another full week!

I had searched for Holiday Inn and the site/phone appeared to be Holiday Inn in Anderson SC. When the receptionist answered, I asked specifically if I had reached the front desk. She said "no, I'm at the main center for all their hotels." She never mentioned she work for Reservations.com. She also never said anything about a booking fee, which would have flagged her as not working for Holiday Inn. This site is a scam; stay away.

Very rude to our family, and will never use them again for a trip. We made reservations, and to pay day of arrival because of circumstances of raising our grandchildren and they took all the money out of our bank account immediately causing problems with our bank and we was told if we cancel, we would be billed double

We tried to cancel our reservation due to changing family related circumstances. They would cancel but charge us ($500+) even if we cancelled. I begged the service agent and explained that this is very costly especially as this time of year (year end bills, Christmas etc.). There was no common courtesy and they would not work with us to resolve the issue. I will NOT use them again.

Do Not make your hotel reservation with these people, go directly to your hotel website and phone number, these people are liars and scammers. I usually don't write these reviews, but I was ripped off, and gave called them several times, waste of my time, so now I'll write and warn other people, I own my own business for 35 years, so I usually don't like if people get in reviews and say horrible stuff that isn't true! But this was a total scam and messed up hotel reservation

Worst place ever. Book at one price and push pay then the add on fees come. They want an extra fee of 19.99 booking fee a 68.45dollar room went to 107.14. They refused to cancel after I demanded numerous times to cancel it. I will have to make a dispute with credit card. The Robyn who works there is useless and refused to give me a manager. Don't use them ever.

Trying to help my daughter who missed a connecting flight at DFW. Looked for hotels close to airport. Thought I was calling Hyatt and didn't realize until after "nonrefundable" confirmation receipt hit my email that I had actually been dealing with reservations.com. Bottom line, room is costing $50 more than had I booked directly. We were in an kind of urgent situation so I was careless. Won't happen again.

Do not be fooled! No where on their website does it say there is a 122.00 service fee for using/making a reservation via this platform. They highlight the reservation policy of the hotel/resort but never notifies the user (YOU) that Reservations.com will charge you $122.58 for just making a reservation...not until you receive the email receipt. The customer service representative tried to force me to change my reservation to avoid being charged the fee. A complete crooked shake-down.

Stay Away!

I'm livid!

I made a reservation and I needed to cancel 30 minutes later. I cancelled but was informed I would be charged $200.

I understand paying $31.95 service fee but to charge me a full night after 30 minutes is ridiculous. The reservation is more than 3 weeks away.

And, I needed to cancel the reservation before I could submit the request the for a full refund. It is like admitting fault before you can defend yourself.

I made an online reservation with Wyndham Hotel and the quoted rate was $106 per night for a 2 night stay. After giving them my credit card number they charged it without even telling how much the charge was. When the confirmation came through it was for $348.99 which was substantially more than the $212.00 I was expecting. There was no detailed itemization of the charges, only a summary. Calling them at *******090 put me into an endless menu loop and had to call back 3 times to be privileged to speak to "JAMES" in the Philippines. It turns out THEIR service fee is $19.99 (and I'm sure James gets a little more than $5 per day to do this), room taxes were $97.69 and one of the nightly rates was about $20 more.

Do not give this place your credit card. Horrible customer service. Bait and switch and they have terrible pricing too.