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website thubmnail of Reservation
reservation.com
Canada
1 review
0 helpful votes
Follow Stephen F.
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Don't ever use reservations.com they are crooks. Never ever again. They are the worst reservation company out there

Date of experience: June 14, 2023
Maryland
2 reviews
1 helpful vote
Follow Shabi K.
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I wish to give them 0. They are scam. They are just trying to robber your money. AWFUL EXPERIENCE...

Date of experience: July 24, 2022
Canada
3 reviews
7 helpful votes
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RESERVATION.COM
November 14, 2022

I booked a room on what I thought was a Super 8s reservation site. The site was linked to RESEVATION.COM, an American company though I was making my reservation in Canada.
The room rate was displayed as a good price so I booked the room. When I printed off the resevation I realised that the price was not in Canadian dollars but American and that there were extra charges attached. Upon contacting RESERVATION.COM they were most agreeable to cancelling the reservation but the extra fee was nonrefundable (approx. $50 CDN or $19.99 USD). It was considered as a service fee.
Upon enquirering where on the site it identified where the room rate was in American dollars I was told that at the very bottom of the page there is a box which allows me to toggle between the different currencies. There definitely was a box in faint grey print and buried in amongst other text. Yes when one picks any currency EXCEPT American it is displayed at the room rate.
After adding up the extra fees and the RESERVATION.COMs echange rate I would have been charged about $190 CDN for a room that I could have had for about $110 if reserved at the front counter.
Be very careful when booking a hotel room on line so that you do not get involved with RESERVATION.COM I find them deceiving and misleading taking the fun out of a vacation.

Date of experience: November 14, 2022

Overview

Reservation has a rating of 1.4 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservation most frequently mention credit card, customer service and third party. Reservation ranks 1706th among Travel sites.

service
56
value
52
shipping
16
returns
32
quality
39