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MyHeritage

Overview

MyHeritage has a rating of 4.3 stars from 4,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.

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How would you rate MyHeritage?
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New Zealand
1 review
0 helpful votes
Follow Mary M.
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Waiting.
February 13, 2025

Still waiting for test results before I rush into print. Keen to start, but am overwhelmed by advice and clues etc about people who are really the ancestors of a woman somewhat distant from me by marriage to a younger member of my family. Interesting yes, but not right now. And my husband's known ancestors keep flooding in also. We've got all that already. Right now I want details about my own immediate ancestors who are somewhat elusive at times. Thank you for the amazing work you do though.

PS I cannot change the date below. It is 11 Feb here in New Zealand right now. Half gone already.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Live history
February 13, 2025

Has been enlighten to find so much about relatives and the history attached to them, use all the resources from My heritage as it can only improve your understanding of your family tree,have found unknown cousins and are now in regular contact

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Disappointed
February 13, 2025

The health report was vague. The breakdown of DNA was somewhat disappointing as you group Western Europe and England together. I'm awake if my ancestry back to 1799,1794, 1781. U was hoping just to get at least one generation beyond that but to no bc avail sadly

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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There is always room for improvement
February 13, 2025

I am very satisfied with MyHeritage and appreciate all the advancements made in the years I have been using it. I look forward to any improvements you can make to ensure that people get to correct connections wherever possible. I see far too many multiple relations for the same person in the matches I get, if there is an absolute correct proven relationship available can that be prompted to the user when creating new entries.

Date of experience: February 11, 2025
GB
1 review
0 helpful votes
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Looking back, GREAT experience.
February 13, 2025

Overall, Going back into my history has been an awesome experience. Hasn't been easy to tie up loose ends on some occasions. Happily, with the help with hints etc and another site the transition has been very rewarding. The only downside is the price of renewing subscriptions when you know "the end is nigh" and there isn't much more I can add.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Value for money?
February 13, 2025

The cost of full membership, about £230.00 per year, is maybe 50% more than I am prepared to pay.
If I was using it 3 or 4 times a week doing good sessions, then maybe it could represent decent value.
Unfortunately, I might use My Heritage once a week, probably only 2 or 3 times a month, which is my fault, but I do not have the time to put the input in to the system, due to my time being taken up by my grandchildren duties.
For someone who can devote their spare time researching information, and thus finding results, it probably is good value, but for me, I am only a part time player and therefore cannot get anywhere near value for money, unfortunately.

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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Great site.
February 13, 2025

I have been able to list all my family members and even the ones I didn't know existed, as they became available for my consideration.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Family
February 13, 2025

This website is great and with the DNA explodes! Maybe, gets a little too much at times with a number of hint messages each week!

Date of experience: February 10, 2025
California
1 review
1 helpful vote
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I have had a problem with MyHeritage the entire time I have subscribed. I have sent numerous messages to customer support explaining my issue. One message finally got answered, about 10 days later. They gave me links to very basic info that did not even address my issue. I wrote back, reexplaining the problem. No reply since. I have DNA kits with 3 other companies and all 3 have considerably better support (and benefit). I wanted to use MyHeritage because they have more European subscribers, but now I realize they really just want your money and have no real desire to provide support once they get your money. I suspect they will eventually end up like 23&me: on the chopping block.

Date of experience: February 10, 2025
Sweden
1 review
0 helpful votes
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Fascinating to find out so many things
February 13, 2025

There are two sides to this, finding out your ethnic origin, and also tracking the spread of your ancestors across the generations. I think all people should do at the very least a DNA analysis, and see what they're really made of. After that if they wish to do a tree, it is completely their freedom to do so. Personally, I started with a tree and then did the DNA. I've continued to progress my tree, although it has slowed down a lot now. I still hope for further findings in the future.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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My experience with Myheritage
February 13, 2025

Since joining MyHeritage and submitting a DNA test in 2021, I have been very impressed by the data they supply me. It has led to gaining valuable insight into my mother's as well as my father's heritage. Some of the modern ones have come forward to give me additional information about certain ones within theirs, which has filled in the gaps where they appear in mine. Highly recommended.

Date of experience: February 10, 2025
Mexico
1 review
0 helpful votes
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Genealogy website very useful.
February 13, 2025

I have used it for many years and each year it has new information about my ancestors. So, it's the best hobby I've had and at the same time I'm doing a very interesting book to share with each member of my family.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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This site is excellent at what it does
February 13, 2025

I have been surprised at how much information was available so quickly. However I soon used up my allocation based on my plan. The only thing that has prevented my journey is the extra money it will cost.

Date of experience: February 10, 2025
North Carolina
1 review
0 helpful votes
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I have been a member of MyHeritage for several years now. I took advantage of the DNA program last year just out of curiosity. When the results came back I was shocked! It revealed that I had a half-brother I was unaware of. Our mother died when I was just three. I have one biological brother who is 1 1/2 years younger than me. I am now 65 y/o. Apparently my mother had him 7 years before me and gave him up for adoption. He grew up an only child. He now has 2 brothers! We have already met in person and now talk on the phone frequently. We have another reunion coming up this Summer!
Thank you MyHeritage!

Kevin K
North Carolina

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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First Impressions
February 13, 2025

Looks like it will provide some good info once it is processed. Mailing the sample from Canada was very expensive and it should clearly state that it must be shipped as a small package declaring what is in the package. This confusion resulted in package being returned and then I had to paying postage again. Total cost to ship package was about $15.00. Also should state when purchasing that return postage is NOT included.

Date of experience: February 11, 2025
Canada
1 review
0 helpful votes
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Consistency Checker is invaluable
February 13, 2025

It's easier than you might think to enter birth and death dates that clash with the births of children. I have more than a thousand people in my extended family tree now, and Consistency Checker keeps track of all the mistakes entered, so I can go and do research and fix those! Overall, you have a stronger, more accurate ancestry database. This is the goal.

Date of experience: February 10, 2025
South Africa
1 review
0 helpful votes
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I love My Heritage!
February 13, 2025

It allows me to to delve deep into my roots and find family. The main purpose of this is to leave a legacy for my grandchildren and their grandchildren. They say to know where you are going it helps to know from whence you came! My Customer Relations Manager went out of his way and was very helpful and patient as I went through challenges renewing my subscription. I am so happy we achieved that at last!

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Great site makes it easy to find and verify links
February 13, 2025

The suggested links are quite often correct and can lead to greater detail and further family links.
One issue that could make things easier is when a child is linked to the wrong father in a multi marriage relationship just swapping the parent couple rather than deleting all relationships.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Identified several 'human errors' and ideas for other relations. Easy to use this system and very informative

Date of experience: February 11, 2025
North Carolina
1 review
0 helpful votes
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I have gained so much information from MyHeritage
February 13, 2025

I have gained so much information from the MyHeritage Site it's hard to really put into words. The amount of ancestors in my Family Tree has doubled since I joined My Heritage, it's GREAT!

Date of experience: February 10, 2025