MyFlightSearch

I made the reservation online 6 months before my trip. I received a booking number and an email with all the flight information and congratulations my flight had been booked. A few days before the trip, I called the airline and they had NO record of my reservation. I called multiple times and waited 40 minutes to be told the flight was no longer available now. Well, they debited my account 6 months ago but never made the reservation. MyFlightSearch said they would book another time and to wait two hours for the e-ticket to arrive. I've now called 3 x's over 6.5 hours and there is still NO ticket. The customer service are polite but can't remedy at all, they just take your money in advance and will not refund or provide a reservation - it's ROBBERY! Over the top frustrating... They are taking advantage of people and their money.

I've been due a credit of $478.20 since October 10,2022 and still haven't received it. Every time I contact them, they insist I'll have it in a couple days. I have contacted them 20 ish times. They are crooked and could care less about their customers. Stay away from them... Shame on them!

Booked and received confirmation of flight.
Later received notice that booking was cancelled.
Called the customer care line and was treated to the most disrespectful conversation I've ever received over the phone.
The representative refused to allow me to speak to a supervisor and refused to give me his name.
This individual literal hung up while stating that I needed to "Learn how yo communicate..."
I have no faith in this company.

I purchased my tickets in early Nov. 2021 for early Jan travel. They took my money very quickly and that was the only time they exhibited expediency. After a mixture of emails and customer service calls (+30) I was notified 3 days prior to my departure date that the tickets would not be coming and a credit would be issued IMMEDIATELY. They also kindly suggested I should make alternate arrangements. It is now March 19,2022 and the credit has not been issued although I have no less than four emails from them saying it has been sent or that it would be sent soon. I have now resorted to dealing with my bank to deal with the situation. Anything this company says should be taken with a grain of salt. Avoid them at any cost.

I booked a flight from Aberdeen to Sumburgh Scotland using myflightsearch.com. When I arrived at the Aberdeen Airport, I found Logan Air did not have a reservation for me. I had to buy a next day ticket and nearly twice the price and get a hotel for the night, even though I had prepaid lodging near Sumburgh. The first time I called, I was told a different company used that number part of the day. I called 2 more times in the time window they said was correct. Both times the person hung up on me as soon as I calmly and politely told my story. I think they are just a complete scam.

I inadvertently booked a flight through them because I googled the airline and this website came up first looking like the carrier site. 2 minutes after I realized what I had done, I called them to cancel. Not only was the flight $100 more than what it cost to book direct it was also in US dollars and not Canadian which it did not specify until after it was booked. I received an email confirmation that I would receive a full refund. It has been 2 months and I have called 3 times when I can even get through as most often I am put on hold and then disconnected. I am always told I will receive my refund in a few days and I still have not. I have talked to at least 10 different people in customer service and they are all trained liars! The stories are unbelievable. I don't expect that I will ever receive my $700.00 back. I cannot believe that they can get away with this!

I booked a flight Nov. 6 and had to cancel it. I got anemail saying they have submitted a request in the correct amount. I have since called 5 times in the last 4 months and each time they tell me it's coming in 2 weeks. I've yet to see my refund. Today I call to try to use my credit to book another flight and the guy, don, Juan, whatever, hung up on me twice.

Cancelled our flights without a verbal conversation or any previous communication. Tell us that there was a price change? And we didn't respond to their email (which we never received) telling us we had to pay more so they cancelled our flights! Basically they are not being honest because they are telling us they sent info which they didn't. In the end. No flights anymore. Not reliable or trustworthy. Considering I've booked many different flights. Hotels. Car rentals etc through many other search engines and never had a problem. I will avoid this company like the plague in the future!