Shelley G.

I inadvertently booked a flight through them because I googled the airline and this website came up first looking like the carrier site. 2 minutes after I realized what I had done, I called them to cancel. Not only was the flight $100 more than what it cost to book direct it was also in US dollars and not Canadian which it did not specify until after it was booked. I received an email confirmation that I would receive a full refund. It has been 2 months and I have called 3 times when I can even get through as most often I am put on hold and then disconnected. I am always told I will receive my refund in a few days and I still have not. I have talked to at least 10 different people in customer service and they are all trained liars! The stories are unbelievable. I don't expect that I will ever receive my $700.00 back. I cannot believe that they can get away with this!