Bob's Discount Furniture

Purchased 5 counter stools. Two of them came damaged. Customer service offered to send me two replacement chairs and then said "oops, we cant do that". Then offered me a $50 store credit for the $400 in damaged merchandise. This place is the worst customer service i have ever experienced. DO NOT BUY FROM THEM!

Elk Grove, Ca. Please be aware. All sales are final once you pick up your merchandise or after delivery. We purchased portions of a sectional and picked it up ourselves on 7/8/2022 due to their delivery fee being $200.00, it was much cheaper to rent truck from Home Depot or lowes. Went back same day and requested to want different pieces of the same sectional than the ones we purchased and they would NOT do it. They offered to sell me those pieces at a good price but I was not trying to add more pieces of furniture. I spoke with the manager and store manager and nothing they could do. Please be aware of what you are buying as they may fail to forget to let you know that all sales are final as they did for me until I went to address the return.

The showroom has firsthand pieces. What gets delivered to you would definitely be considered secondhand or even clearance. This is how the discount works (little did I know). The piece that was delivered to me will function but the factory-made imperfections left me wanting a bigger discount! The delivery team will tell you that's how the item comes or was made. And they're right. It's just not what you thought you were buying.

I bought a coffee table, tv console and an end table. First shipment came damaged. Service guy called. Not able to fix. Second shipment comes - damaged even worse. I wanted a refund, denied.
At this point I didn't want to get another total crap delivery, so I had to go back to the store and pick something else. I ended up picking up something I didn't really want and paid more money for it. Today visit number 4 from Bob's, delivery of set I didn't really want. Again damaged! They force you to take another piece of the same furniture - no refund. I've wasted 4 days waiting for these guys and there's more to come. I am posting everywhere I can, not to go to Bob's. I want my money back!

My husband and I purchased a mattress from the North hills location. The customer service was great, to be fair, I don't want to discredit the guy that we set up our payment with. He was wonderful.
However, today was our day for the mattress to be delivered, they skipped our delivery, and never called us to let us know that they were not able to deliver to our address. We know that it is difficult to deliver to our house, but if the delivery drivers would have simply called my husband, he would have directed them to an easier route, because google maps really suck when even Uber and lift come to pick us up. Anyway we called the store, and they wanted to reschedule another delivery, for two weeks later. We have already waited two weeks for this delivery, just to wait another. This started out as a great experience, but turned sour fast.

I have the goof proof on all my furniture and never had a problem. Took a day off from work for someone to come he was there 5 minutes and said customer service would contact me. Well it's been two weeks and no one has contacted me and I am on hold for hours waiting to speak to someone. What the heck has happened to their customer service! Very very disappointed!

Ordered $3300 worth of bedroom furniture. Paid for white glove delivery and set up. They came this morning, dropped 8 huge boxes of heavy furniture and blocked doorways, including my bathroom! They then informed me that they didn't have time to assemble. I would have to wait another 5 days got that. I went to the store and while they were shocked at the horrendous service, they still couldn't manage to resolve my issue today. So, I sit and wait with no place to sleep and no access to my main bath.

This is my first time buying a mattress, walking in the store I didn't feel pressured, you have the whole store to yourself, to check out the store and test out different mattresses, they have a coffee station, ice cream bar free cookies and candy. They have a clearance/outlet center-which requires same day pick up. Walking around, the items from the floor the items get cheaper the longer they store on the floor. I ended up buying a twin mattress set with a plush topping from the main floor, they gave me two weeks for delivery. Overall, I am quite pleased about this purchase!

Purchased a bedroom set for my 21 year old son, about 6-7 months after bed frame broke. He took pictures and went directly to the Manchester NH store which told us they would be in contact. They never contacted us, emailed them with no response and called several times only to be transferred to different departments and kept on hold in a loop. My son went back a few weeks later and they told him they had no record of his complaint and his warranty was up, did not even offer a tech visit to attempt repair or replace, they just shut him down. Again I called got the run around and nothing. Every pc of furniture I purchased in November 2019, is falling apart, this includes a dinette and a sofa. Horrible experience, its discount furniture because it does not last more than a year and customer service is poor, no integrity or offer to try and assist us whatsoever.

Spent 6k on King size bed Set and Power sofa, Dresser and end table. We specifically stated to not show us anything that they didn't have in inventory.
Deceptive sales force sold us a bunch of stuff that they did not have. We were informed as the delivery date approached that the bed would take an extra month. We cancelled it and have yet to see a refund. The power supply in the sofa went bad after 2 weeks. The Bobtastic repair tech verified a defective power supply. No power supplies are available so we were promise a new sofa... but 3 - 4 months out. Cancelled the sofa. Soonest pick up date is 9/15/2022 so we can wait who knows how long to get that money back. I'm considering Criminal Charges. Do not give this company your business or you may be singing this sad song. SHAME ON YOU BOB!

**Background:** Upon delivery, I signed for the furniture, confirming it was not externally damaged. However, a severe defect emerged later – a toxic, noxious smell emanating from the drawers. This odor is so potent that it renders the furniture unusable, contaminating clothing and causing physical discomfort.

**Manufacturer's Defect:** The issue is clearly a manufacturing defect, as the exterior was undamaged. The defect only became apparent when the drawers were opened, after the delivery team had left.

**Efforts for Resolution:** I have made multiple attempts to resolve this issue with Bob's Furniture. This included missing three days of work to accommodate their delivery and inspection schedules. Their specialist acknowledged the problem, yet subsequent deliveries have failed to rectify the issue, despite promises to the contrary. Each time, the delivered furniture exhibited the same unacceptable odor.

**Impact:** This situation has not only caused inconvenience but also affected my health and that of my husband, who is disabled. We have suffered from the toxic smell, lost workdays, and endured stress due to the ongoing issues with Bob's Furniture.

We purchased a living room and dining room set from Bob's in August 2014. The salesman really talked up the Goof Proof plan. We were told it covered everything, accident or not. It was an additional fee and covered 5 years. One of the many things we were told specifically it covered were the couch cushions wear over time. I have relatives with couches over 10 years old, that are in great shape. My less than 2 year old couch looks horrible. The cushions are completely sunk in making the material look bubbled. I called to get my cushions re-stuffed (as promised by the salesman). Apparently that is just a gimmick to sell the warranty. I was told they don't cover wear and tear. I guess I need to accidently destroy the couch to see if they will cover that? Unfortunately, I don't have faith that they would. A could hundred dollars wasted.

Bob's is one store I can definitively say I will NEVER shop at again. I purchased a pub style table along with 2 pub chairs. I opted for the "goof proof" plan since the salesman essentially made it appear that the plan was quite comprehensive. I also purchased the white glove service since I was told I could not pick up the set myself. The chairs are two of the most poorly constructed furniture pieces I have ever owned. The legs broke apart on BOTH chairs rendering them useless. These chairs aren't even used on a daily basis so it really shows the level of poor craftsmanship. I thought I would be fine given that I had the protection plan but have been completely denied any replacement assistance b/c the damage type was not covered. I sent a follow up email in an attempt to get some sort of resolution but never received a response. The set along with the protection plan and delivery fee cost me almost $1000. In my opinion, skip Bob's elsewhere for yout next furniture purchase

Purchased a nice power recliner 2/19 and have enjoyed it until recently when the electric hand controller got pinched in the metal frame and stopped operating. Having the Goof Proof Plan we filed a claim that Bob's insurance company, Guardian, denied. Turns out that the Goof Proof plan doesn't cover electrical components even though on the bill of sale it states "covers accidental damage to your furniture". We called Guardian and were told about Section 17 of the policy that states electrical components are not covered. We then called Bob's Customer Care Dept and were "offered" a replacement part for $90... I asked for better consideration as a long-term repeat customer and the rep consulted with her supervisor... still no incentive to please the customer. I'll find the controller on-line and won't shop Bob's any more.