Bob's Discount Furniture

We bought a sectional from Bob's Discount Furniture March 13. We enjoyed the process in the store as it was pretty hands off. Bob's doesn't have a warehouse so you have to pick delivery and we were given 2 delivery days due to 1 piece of the 6 piece sectional not being ready. It wasn't a big deal as it happens. We received our first 5 pieces as planned on April 1st besides the goof proof kit. No big. We called them after and agreed to ship it to us via fedex. Our last piece was scheduled to come April 4th. They called that morning told us they weren't going to be delivering it as it was damaged and therefore sent up another date to deliver it, which was April 10th. April 10th comes and goes with nothing from Bob's. So again we call and get another delivery date this time for April 15th. April 15th comes and goes with no 6th piece. Therefore we can again and get a delivery date of April 18th where the 6th piece finally comes with the good proof. Overall, I don't understand how this company can charge you over 100 dollars for delivery and take over a month with 5 attempts to finally get our whole couch. For a company that seems to value customer service I promise you that is not the case after dealing with them on multiple different occasions as it took 4 different people and 4 different calls to finally have them figure out why our couch hasn't been delivered. They didn't even believe us that this was their 4th attempt delivering this piece as it was in their system despite. Terrible customer service. Before you buy something from here if you can just take it from the store or have it delivered, if you can pick something up from the store I would. If they are going to deliver your product and can sit in around for a month and have someone at the house at all times then it shouldn't be a problem.

I have been a Bob's furniture customer for years and you would think I learned my lesson. We I didn't! I guess you get what you pay for.
Less the 8 months ago I purchased a dining room set and it was just problems since day one. The day of the delivery the 2 men that did the delivery left my things in the garage because one of their employees had a hurt back. Why would you even send someone who can't do their job for this service. My husband had to come home form work and bring the table set upstairs and set and assemble it. Mind you we paid for this! We called and we did explain and we did get a refund. Ok nice.
About 3 months ago we found that the table top was leaving strikes and paint was coming off every time we cleaned it. I tried every thing to clean the top with the same result. While cleaning we found that the edge of the table was splitting. I called the goof proof that I purchased and he "repaired" it. It is so noticeable and a S****** job! Just this pass 2 weeks we notice that the table had two big bubbles. I called Bob's because I just have had enough. I was given the manufacture email to send some picture and they said it was water damage and if I had goof proof to call them and tell them about the accident. Basically telling them a lie! There no accident! We don't use the table much and I have had all this happen. I went to Bob's store where I purchased the table and the general manager helped me get a number to see if they can further assist me. I called and had a tech come out. The tech was rude from the beginning saying he doesn't do this kind of work and there was nothing he can do because there is water damage. Like how is it water damage. The bubbles are in two different spots and if that was the case it would be all in the same dame area. Who in this world would buy a table to cover it up! That was his suggestion! Mind you if I wanted to I will call goof proof and claim it was damage and issue resolved. But the moral of the story is Bob's has bad service and buying insurance is a scam. I should have known this because this has happened before. Oh and when I spoke with the lady today she told me I should have gotten a care kit for purchasing the goof proof insurance. Really was I now. I will like to know where that kit is and maybe I wouldn't have to be dealing with all this mess! Now i'm left $2,700 short with a table that is an eye soar to look at! You better believe I will not let this happen to me ever again!

I have been waiting on a recliner for over 10 months I was given a delivery date taking the day off work to finding out they were delivering it to the wrong house the drivers refused to bring it to the correct house that was actually on the work order... They took it back to the warehouse Bobs has scheduled 3/4 different times (3/4 different times i has to miss work to make sure i was home to get my merchandise) to deliver this recliner to finding out today that they gave my recliner away so now I'm waiting on a recliner from the vendor... that hasn't even been in the warehoused as I was told many times it was, they gave it away mind ya they delivered a couch and a loveseat to my house I live in now. The loveseat. Couldn't even put the legs on because there were no holes my husband had to do it because they refused to pick it up and didn't have anyone out repairing furniture during covid this place is horrible and the employees are very rude he told me the customers aren't right and basically to wait my turn hung up on me i called customer service they wanted to give me a 50 dollar credit for Bobs furniture NO THANKS ILL NEVER BE SHOPPING WITH THEM AGAIN

No compren en estas tienda, es la peor compre mi garantía en una carpeta y nunca me solicitaron el problema, compre unos muebles y se me sacaron en. Esos d 2 meses tampoco me solicitaron, esta tienda es la peor, las cosas d ellos duran poco y aunque tenga garantía no t solucionan