We bought a high-top table in September 2023 with a $149 warranty package; after six months, we contacted Bo's Discount Furniture Customer Service regarding the top of the table fading/discoloring; after two attempts, and did not show up for a scheduled appointment, the technician finally came to the house, took three pictures, and left in less than 2 minutes, without giving me a feedback of what is the next step. After two weeks, I contacted customer service, and the rep started reading a company script without reviewing our account to see if we had purchased the warranty. After several attempts to contact a manager on the phone, he finally realized we had bought the $149 warranty. He referred me to file a claim with Guardian Protection Products Inc. After filing a claim with Guardian, the pictures, below are Guardian Protection Respond. Ticket ******* " We are providing you with the terms and conditons for your 5-Year E1PB-******* Guardian Residental Furniture Plan you purchased from BOB'S DISCOUNT FURNITURE for $149.99. Your plan was actvated on 2023-09-29, will expire on 2028-09-29, and will provide up to $1299.02 in coverage for your new furniture. The furniture items that are covered under this Plan are those listed on the receipt you received at thetme of purchase of this Plan. Your Plan is atached to this leter. Please read it carefully as it provides the specific details of your coverage. In the event a covered stain or damage occurs, please report the incident to Guardian within 30 days using the toll-free customer service number found on your Plan. While you don't need to know your Plan registration number to file a service request, having the following items handy will help expedite the service request process: a copy of your Plan documents, your itemized receipt, photos of the affected area(s), details on what caused the damage – including when the damage occurred. Under the terms of your Plan, Guardian may provide professional cleaning or repair services through our nationwide network of skilled third-party technicians. Ultemately, if the covered item cannot be cleaned or repaired, we'll replace it as outlined in the Plan. Thank you for your business. We look forward to providing you with the highest levels of service. On 26 March 2024, we contacted Bob's Customer Care at *******284, selected option 3, then option 1. They referred us back to Guardian because they said, "We will not replace or repair the table-top.If I told them in the first place the stain or finish fading in the first place the stain happened by accident, they would repair it." Bob's Discount is the worst, and their warranty is straight fraud.

Very poor customer service. The store manager and customer service do not even return your calls. I purchased a desk and chair with delivery and white glove service from Bob's Discount Furniture on 9/10/23. They were supposed to deliver the desk and chair to my home and put the furniture together for $40 white glove service and $70 delivery. 1st attempt they only delivered the chair ( which had 3 parts to be assembled), the desk was out of stock. 2nd attempt the desk was brought to my home, unpacked and they found out that they had no hardware to assemble the desk with. Twice I had made arrangements to be home for the delivery window time frames and I was totally disappointed with the service so I cancelled the desk. They promised to deliver the items and assemble them together, and that did not happen. Bob's credited me for the price of the desk only. Customer service said that I had something delivered to my home so I had to pay the $70 even though they did not hold up their end of the transaction. I called the Southington store and asked to have the manager call me. Three days no call back. I went back to the store so that I could speak to the manager and explain the situation. She said she would reach out to corporate to try to have the extra charges removed. At this point I only wanted to pay for the chair plus tax since it would be easier to just keep the chair rather than go through a return process. She never called me back but I did receive a credit for the $40 white glove service. I called the manager to ask about the $70 refund for the delivery which was not completed as promised. She has not returned my call and they have not refunded the $70 for the delivery fee. I chose the chair to go along with the desk. I expected to have the items delivered as promised. I was told that with Bob's white glove delivery service and goof proof protection plan I was totally covered and would have a seamless delivery experience. I purchased a mattress at Bedding Barn in Southington that same weekend. I did not have to pay for delivery or white glove service only for the removal of the old mattress. They delivered on the promised day. The Bedding Barn store associates called me to see if I had any questions, the day before the mattress was delivered. The Bedding Barn store called after the delivery to be assured that everything was up to my expectations. Bob's Discount Furniture can't even return your call when you have a problem. In summation "Don't waste your money at Bob's Discount Furniture". There are many retailers that will appreciate your business and keep their promises. The chair cost $149 and I am paying an additional $70 for the delivery of that one item which was supposed to be part of a set. A chair for $149 has cost me $219 plus several hours of my time and frustration at Bob's Discount Furniture service.

I purchased a beautiful set, and once it arrived, I realized the bracket was broken and one or the recliner were not working. They sent someone to my home and they ordered it to be replaced. I felt oh what great customer service. They didn't have in stock for several months then inwas told to go tonstore for a reseletion. Once I arrived at the store, the lady behind the desk was rude and told me there was no reseletion for me. When I asked her name, she refused to give it to me. I called the 800 number while in the store they asked me to ask her name and she refused. I went back home after a 2-hour drive for nothing. The 800 number apologized and asked me not to go back to that store because she canceled it out of the system. After numerous calls I went to the Roosevelt road store this manager was rude as well and she canceled it out of the system again more gas more time and I paid put of my pocket for delivery to my house. February until now, the issue still isn't resolved they gave me some credits for the inconvenience After sending me to the store numerous times only for them to deny me whole in the store send furniture to my house that was defected cord cut delivery people leave my door open told it was raining they couldn't bring furniture in after having me wait numerous month and sit and wait for deliveries they no longer have the set now they say will return items to the store but younwill lose the credits we gave you and you need to call the fiance company to get your money back because they are a separate company. I called the finance department and he said you aren't allowed a return and you can't receive your money back so I spent 475.00 out of my pocket for delivery. Months and month of driving to store wasting hours days and months on the phone 8 hour day numerous days and months waiting and instead of them apologizing for the racism the disrespect they have the audacity to tell me you will lose your credit we gave you the couch of your choice and we won't refund you and we font even have the set anymore and it is your job to call the fiance department and the finance manager tells me you can't return the set. Argue with me and tell me I guess if you haggle enough they will alow you. Who speaks to a customer like that. One lie after another one promise after another and no compassion at all. When all I tried to do is be a customer who was disrespected, wasted money, time, and gas.

ON MONDAY SEPTEMBER 27,2021 I PURCHASED A COTTAGE CHIC C FIRM TWIN SET WITH ELITE; A POWER BOB ELITE TWIN ADJUSTABLE MATTRESS; BED PROTECTION TWIN BEST PACKAGE WHICH INCLUDED THE FITTED BED PROTECTOR TWIN SIZE, THE TOTAL ENCASMENT BED PROTECTOR AND PILLOW PROTECTOR. THE SALES REP INFORMED ME THAT THESE ITEMS WOULD BE DELIVERED TO MY RESIDENCE ON SEPTEMBER 30,2021. ON SEPTEMBER 30,2021 THE TWO DELIVERY DRIVERS ARRIVED WITH MISSING ITEMS. THEY BOUGHT ME A BED FRAME AND MATTRESS BUT NO PROTECTIVE MATTRESS BED PROTECTOR. THIS WAS UN ACCEPTABLE. THEY STATED IT WAS A BACK ORDER BUT AS A LOYAL CUSTOMER, AND VIRUSES; ESPECIALLY WITH COVID-19, THIS PROTECTOR COVER ITEM WAS EXTREMELY IMPORTANT. AFTER GETTING OFF THE PHONE WITH A SALES REP I INFORMED THEM TO TAKE THE ITEMS BACK. AND TO DELIVER ALL ITEMSTO ME AT THE SAME TIME. I WAS VERY UPSET BECAUSE THIS BED WAS FOR A DISABLED INDIVIDUAL. NOW THEY WOULD HAVE TO WAIT ANOTHER MONTH. AT THIS TIME A MANAGER TEXTED ME AND STATED THAT THEY WERE SORRY FOR THE INCONVENIENCE AND THE MISTAKE THAT WAS MADE. I EXPLAINED TO HIM THE BED WAS NEEDED FOR MEDICAL REASONS. HE THEN TOOK OFF THE DELIVERY FEE, AND SAID THAT THE ITEMS WILL BE RESCHEDULED FOR DELIVERY FOR TUESDAY OCTOBER 26,2021. I RECEIVED AN EMAIL CONFIRMING ALL ITEMS AND THE DATE OF DELIVERY. ON TUESDAY OCTOBER 26,2021 TWO DELIVERY MEN ARRIVED. THIS TIME THEY ARRIVED WITH THE BED PROTECTION PACKAGE; POWER BOB ELITE TWIN ADJUSTABLE BASE BUT NO MATTRESS. I WAS FURIOUS. HOW DO YOU SEND OUT THE FRAME AND PROTECTION FITTED COVERS BUT NO MATTRESS? THE WORKER CONTACTED THE DELIVERY DEPARTMENT. ACCORDING TO THE COMPUTER IT STATED THAT ON WEDNESDAY SEPTEMBER 23,2021 ALL ITEMS WERE TAKEN BACK EXCEPT THE MATTRESS. OF COURSE THIS WAS AN ERROR AND MISTAKE NUMBER TWO. THE REPRESENTATIVE STATED THAT THEY APOLOGIZE FOR THIS MATTER. I DECIDED TO KEEP THE BED FRAME AND PROTECTION COVERS AND NOT CANCEL THE ENTIRE ORDER OF $1,674.49. BECAUSE THE REPRESENTATIVE ASSURED ME THAT THE MATTRESS WOULD ARRIVE ON FRIDAY OCTOBER 29,2021. I REQUESTED FOR THE MATTRESS TO BE DELIVERED THE NEXT DAY ON WEDNESDAY OCTOBER 27TH INSTEAD OF WAITING FOR FRIDAY OCTOBER 29, DUE TO ME BEING INCONVIENCED A SECOND TIME; BUT THEY COULD NOT HELP ME. I ALSO REQUESTED TO BE COMPENSATED DUE TO ANOTHER DAY BEING LOSS AND HAVING TO RESCHEDULE 2 APPOINMENTS. THEY REFUNDED ME $50.00, AND STATED THAT WAS ALL THEY COULD DO BECAUSE THEY ALREADY COMPENSATED ME FOR THE FIRST MISTAKE. THAT WAS A TOTAL SLAP IN THE FACE. I DIDNT MAKE THE MISTAKES. THERE IS NO COMMUNICATION WITH THE WORKERS AND COMPUTER SYSTEM. AT THIS POINT I AM TRULY UPSET AND VERY DISAPPOINTED WITH BOB'S DISCOUNT STORE AND MANAGEMENT; AND I DO NOT TRUST THEM. I CHECKED MY EMAIL AND EVEN CALLED TO MAKE SURE THAT ON FRIDAY OCTOBER 29,2021 WHICH IS TODAY I WOULD RECEIVE MY MATTRESS WITHOUT ANY DELAYS OR PROBLEMS. AT 5:45 A.M. I RECEIVED A CALL THAT MY MATTRESS WILL BE ARRIVING IN 50 MINUTES. AT APPROXIMATLEY 7:45 A.M.THE TRUCK ARRIVES. ONE DELIVERY MAN COMES TO MY DOOR AND ASKS" CAN YOU SHOW ME WHERE THE MATTRESS IS GOING"? I SHOWED HIM THE BACK ROOM. HE THEN STATES "OKAYBEFORE WE BRING IN THE NEW MATTRESS WE HAVE TO PICK UP THE OTHER MATTRESS." EXCUSE ME. ACCORDING TO HIS RECORDS BOB'S DISCOUNT DELIVERY DEPARTMENT SYSTEM IT SAYS ON SEPTEMBER 27TH WHICH WAS THE FIRST DELIVERY DATE; THE MATTRESS WAS DROPPED OFF. I TOLD HIM I NEVER RECEIVED THE MATTRESS. THE DRIVER TOLD THE SECOND DRIVER TO PUT THE MATTRESS BACK ON THE TRUCK. AT THIS TIME I CALLED THE DELIVERY DEPARTMENT AND THE DRIVER USED HIS PHONE TO CALL THEM AS WELL. I HAD ENOUGH. AFTER 20 MINUTES IN THE COLD, 2 REPRESENTATIVES ON THE PHONE; MY REPRESENTATIVE SAW AND CORRECTED THE MISTAKE AND INFORMED HER COLLEAGUE WHO WAS ON THE PHONE WITH THE DRIVER THAT I CAN RECEIVE MY MATTRESS. THIS HAS BEEN A TRUE NIGHTMAREON MY STREET. I WILL NOT RECOMMEND BOB'S FURNITURE STORE NOR WILL I USE THEM AGAIN. WHAT MAKES IT SO BAD THE SALES ASSOCIATE AT THE FLATBUSH(BROOKLYN LOCATION) WHO MADE THE SELL, STATED THAT IF THERE WAS ANY PROBLEMS TO CALL HIM. EVERYTIME I DID HE STATED TO TEXT HIM IF YOU TEXED HIM HE WOULD TELL YOU HE WILL CALL YOU BACK OR IF YOU CALLED THE STORE HE WAS AT LUNCH, STEPPED OUT OF THE STORE OR WOULD PUSH ME TO VOICE MAIL. THIS WAS VERY UNPROFESSIONAL. ITS OKAY. I LEARNED MY LESSON. I SHOULD HAVE READ THE RECENT REVIEWS FIRST. I SHOULD HAVE BEEN COMPENSATED FOR MORE THAN WHAT THEY GAVE ME. I HAVE BEEN VERY STRESSED OUT OVER THIS MATTER AND IT WAS DIFFICULT FINDING A PLACE FOR THE INDIVIDUAL TO SLEEP WHO NEEDED THIS BED ON SEPTEMBER 27TH. SUCH A BAD EXPERIENCE.

Do not shop at Bobs! I purchased a bedroom set for my son at the Wharton NJ store. Our salesman was "Just Paul" who suggested we go with a low profile foundation, even though the the bed displayed had a full size foundation; we trusted his advice and of course it was the wrong fit for the style of bed and it looked awful; so then the mishaps began; I called and requested the right size foundation be delivered; spoke with a Larry from "Customer Care" who informed me that they would waive the original delivery fee of $239.99 and he scheduled a delivery date for the correct foundation; so they show up a week later to pick up the wrong size foundation BUT didn't have a new foundation to delivery. So we denied the pick-up since they had NO foundation to deliver; it gets better; now I'm going back and forth with "Customer Care" there was a Catherine; a Jonathan; a Dora; a Jorge; a Walbalie; a Stephanie; and at the Wharton New Jersey store there was a Theresa; a Latasha and a Ubaline. Now no one seems to know who Larry and/or any of the other "Customer Care" representatives are. Customer care says that the Wharton store has to be the ones to approve the refund but Wharton store claims we need to find Larry. The best part was that "Customer Care" kept saying that when the furniture was ALL delivered, they would recompense us $100 for each mishap; so finally the furniture is all delivered (with the exception of the wrong foundation which is still against the wal in the bedroom since they've yet to pick up) and NOW they informed us that all they can do to compensate is give us a $100 credit to use at Bob's; the absurdity of all this is truly surreal... ALL I am asking for is a $239.99 delivery fee be waived as a courtesy to compensate for ALL the headaches, miscommunications and two trips I had to make to Virginia to accept the deliveries for my son, all were caused by errors on their part. And did I mention we STILL have the wrong foundation because they claim they cannot pick-up and deliver simultaneously so fingers crossed they show up soon to pick that up.
We should have walked away when Just Paul couldn't convince us to buy all the extras and the store manager came and chatted over 20 minutes trying to convince us himself. NEVER AGAIN!

DON'T BUY FROM BOB'S!
I purchased a (3) piece electric sofa, (2) massage chairs, (2) end tables, and a coffee table in November of 2018. I paid $3915. 00 for this furniture, and I also purchased the additional goof proof protection.
Around July of 2020, my electric sofa set stopped working. The left facing recliner, does not recline at all, nothing happens when you press the button. All the other buttons work such as the lights and headrest. The right facing recliner, is stuck in the open position. When you press the button, nothing happens. All the other buttons work such as the light and headrest.
From July 2020 to October 2020, I tried contacting Bob's customer care line. Each time I spent hours on hold waiting to either get ahold of someone, or when I finally did, the call would get disconnected. I was not able to speak to anyone at customer care at all.
On October 20,2021, I contacted the chat line, I chatted with Byron R from 3:36pm-5:57pm. After a long debate Byron got approval to schedule a service technician to come to my home a inspect the sofa set.
On October 23,2020, I contacted the chat line to receive my two-hour window as to when I should expect the service technician. I chatted with Nelly Klarks from 11:09pm-11:43pm.
On October 24,2020, the service technician inspected my sofa and determined both sides had manufacturing defects (which were still covered under an extended warranty.) I spoke with a customer service agent who placed a parts order for both sides of the sofa.
On October 28,2020, I contacted the chat line to schedule a service technician to come install the parts I received for my sofa. I chatted with Marlen from 5:40pm-7:17pm, and she scheduled the technician for November 3,2020.
On November 2,2020, I contacted the chat line to receive my two-hour window as to when I should expect the service technician. I chatted with Andrew It from 11:51pm-12:16am.
On November 3,2020, the service technician came to my house to install the parts, once he opened the boxes, he noticed that both parts were sent to me damaged. The service technician tried to contact customer care but was unable to speak with anyone, so he told me to contact them the following day.
On November 4,2020, I contacted the chat line to find out how Bob's would like to proceed forward. I chatted Ashley F. From 2:05pm-3:03pm, Ashley reordered new parts for my sofa.
On November 9,2020, I contacted the chat line to schedule a service technician to come install the new parts I received for my sofa. I chatted Ashley F. From 6:28pm-8:09pm, she scheduled the service for 11/12/2020.
On November 11,2020, I contact Bob's customer care line to receive my two-hour window as to when I should expect the service technician.
On November 12,2020, the service technician came to my house to install the parts, once again when he opened the boxes, he noticed that both parts were sent to me damaged. The service technician contact Bob's customer care and recommended a replacement, he then handed me the phone and I spoke with the representative. She told me that although the service technician recommended a replacement, they would have to try one more time to send me the parts. She stated I should receive the parts within the next two weeks.
On December 2,2020, I emailed Bob's customer care to inquire where my parts were since I had yet to receive them. I received an email back stating the parts were on back order and that I would not receive them until February 2021.
On March 1,2020, I called Bob's customer care to inquire where my parts were since I had yet to receive them. The representative stated that the parts were delayed even more and that I should receive them toward the end of March 2021.
On March 27,2021, I emailed Bob's customer care to schedule a service technician to come install the new parts I received for my sofa. They scheduled the service technician for March 31,2021.
On March 31,2021, the service technician came to my house to install the parts, once again when he opened the boxes, he noticed that one part was sent to me damaged and the other part was fine to install. He installed the one part but never hooked up the electric cords to ensure that it works. He then contacted Bob's customer care. He explained that he did replace right side facing mechanism, but the left side facing mechanism came in damaged again. He then recommended a replacement and handed me the phone. I then spoke with the customer representative who told me they would order another part. I explained to them that thus far 1 out of 8 parts were delivered undamaged, I have now taken 4 days off from work and my sofa is still not repaired. I then got transferred to an escalations agent who explained to me that she was submitting in a replacement form to her manager, and I should receive an email confirmation once it was approved. She told me that I should receive this email within a week.
On April 15,2021, I called Bob's customer care, after speaking to many representatives on many levels who knew nothing as to what I was referencing, I finally was able to speak to a Supervisor Debbie. I explained to Debbie everything that had occurred and that I never received the email confirmation for the exchange. Debbie explained to me that the request had been denied and that she had no resolution for me. I was flabbergasted. I spent a lot of money on a living room set that did not even last two years. I have spent almost an entire year trying to get my sofa set fixed. Days of work lost, hours of my life chatting, emailing, and calling Bob's to resolve this issue. Eight large sofa mechanisms I had to dispose of because Bob's does not take their damaged parts back with their service technicians. I spent $160.00 in dump fees to dispose of these parts that were delivered to me damaged. Debbie then told me the only thing she could do is place another part order. I explained to her that thus far 1 out of 8 parts were delivered undamaged and I have been waiting almost a year to use my sofa, that I spent a lot of money for. I explained to Debbie that I can no longer afford to dispose of any more damaged parts from Bob's and that she is not offering me any resolution. I then asked to speak to Debbie's supervisor. Debbie would not allow me to speak to her supervisor but promised me that she would personally ensure that her supervisor contact me within the next 48 hours. I explained to Debbie that Bob's Furniture has never called me, every time they tell me I will receive a call I never do. Once again Debbie promised that I would receive this call, in which I never have.
To date I have yet to receive any phone call or email from Bob's Furniture to resolve these issues. I have a damaged sofa set that I have not been able to use for over a year. I have lost five days of work from attempted service calls and time spent trying to contact Bob's Furniture. I am out $160.00 in dump fees from disposing of damaged parts that Bob's Furniture sent to my house.

On February 29th, 2020, my wife and I went to Bob's furniture looking for a new love seat and couch. We found a set we liked and paid in full and awaited its delivery. It came in and we thought we had made a good choice.

About 2 days later the couch quit working correctly and I called Bob's. They told me due to the corona virus things will take a couple months. I had no problem with that. A couple months later I called Bobs and they sent a man out to check the couch out. He decided it needed a new mechanical assembly and they would order it to be delivered at my home.

The assembly came in and they sent another man out. He finished and said the couch still needs replacing. I told him that's what I had said from the beginning. He ordered a new left couch section and said they will come back to make the exchange and reinstall a new left couch in November. Till mid-November and called to see what was up with my order and when can I expect it.

I waited till mid-November and called again to see where my order was. I was told it would be late November now.

I called in early December and was told it would be late December now.

I called in late December and was told it would now be in January.

I called again on January 21st and was now told it would be February.

I called and talked with customer service one last time before submitting my complaint to the state Attorney General's office.

During this phone call I explained all over again what had happened to me and my wife. I asked them for a complete refund at this point and to come and pick up their furniture as well as fix my hardwood floor their couch had dug a gouge in our hard wood floor. The man on the phone understood my dilemma. He told me he couldn't make that decision and a supervisor lady was put on the phone. I again went through the whole story again for her to bring her up to speed. I said I ordered the furniture set last February and paid for it up front, now after 11 months later, I still have a broken couch and damaged hardwood floor. I explained to her this was not acceptable and 11 months later with no resolve is ridiculous. I didn't think this type of business practice was allowed in Michigan.

She replied that she could not bring furniture back to the store after 9 Months to which I replied I called right away and it's their fault it has been this long. She stated that they wanted pictures from me. I told her I had no request and would have gladly. In fact, the service man that came out took pictures.

She again stated that she could not settle this to my satisfaction. I asked for an e mail address for Bobs Customer Service department and she told me they don't have one but if I go to Bob's Furniture site I could enter my address there and blindly hit a button knowing nothing about where this e mail is going. I was told Bob's had no e mail for me. Hmmmm.

I explained that my call at this point was a courtesy call and if we could not resolve this I would be writing the Attorney General's office and I wanted Bob's e mail to cc them. They still would not admit to having an e mail address.
As I told them multiple times, all I want is to return their furniture, have my floor repaired, and to be given a complete refund in the total amount of $2084. 65.

I have been having problems with my delivery of my furniture since the moment I scheduled delivery of the first pieces.

I was initially told that until the products came in, I couldn't even schedule deliveries, which makes sense. Here is where most of the problems arose.

I scheduled my first delivery for 12/09/20 for:

Bed frame furniture
Power Bed frame
Nightstands
Complete dining set (6 chairs and table)
Coffee Table
Area Rug

Somewhere around 12-07-20, I got a call saying that the Table top was delayed and they would schedule delivery for 12-24-20. Didn't make much sense but it would still arrive before I was set to host a Christmas gathering so I didn't mind too much.

Around this time, I was also able to schedule my entire 6-piece Sectional for 12-29-20. More on that later. Somewhere around 12-13-20, I got a call saying that 1 piece of the 6 piece sectional was delayed and it would have to be delivered on 01-06-20.

Anyhow, 12-23-20 comes along and I didn't get any text about my dining table. Figured its busy and around Christmas so they might not have sent the text. 12-24-20 rolls around and nothing so I call the store. Called the store and they said that on 12-13-20, someone messed up and re-scheduled all three future deliveries for 01-06-21. Now I was quite mad at this point. I was hosting Christmas the following day without a dining table that was scheduled to be there the day before.

Now on 12-09-20, they left the boxes for the rest of the dining set to clutter my sunroom. This wasn't a big deal, because it was to be assembled and done by Christmas.

Today is 01-06-21 and I had a delivery. That delivery consisted of 4-pieces of the sectional and NOTHING else. I was never notified that the table top OR the other 2 pieces were not going to be delivered. The delivery guys just kind of shoved the 4-pieces next to eachother and said they would set them all up when the rest was delivered. Well, it was supposed to be today.

If anyone knows what a sectional is like, unless it is bolted together, you can't use it without it falling over or being un-stable.

So now, I am a bit livid. I now have had my sunroom full of big chair boxes and table legs for almost a month. The table top has been scheduled for 12-09-20,12-24-20 and 01-06-21. The kicker is, it gets worse to follow. I now have part of my sectional, that I cannot use that was originally supposed to be fully delivered by 12-29-20.

I spent my night moving my old couches to the basement and now I can't use the couches in my living room at all.

So I call Customer service, asking for answers. After a long hold time and a tough conversation, I am told 'sorry about the delays but you must have been told wrong, etc' I asked for some sort of compensation and was told they only compensated for damages (which I have) and not delays. At the end of the call, I was assured that I would get a follow-up email with the delivery date of 01-19-21 for the remaining three pieces (table top, console and recliner) to complete my order.

Much to my dismay, I got an email showing delivery of the sectional items but the table top with a DELAY to the middle of February.

Here is where much of my problem and complaint arise. I was told at the VERY beginning of my first scheduled delivery that they CANNOT schedule delivery until the items are READY to be delivered.

I've scheduled MULTIPLE deliveries now for items that 'still aren't available'. The dining room Table was scheduled for 12-09-20,12-24-20 (until 'someone' messed it up) 01-06-20, told on the phone TODAY 01-19-21 and now its showing 'Middle of February', completely contradictory to the phone call I just had, 10 minutes ago.

The entire sectional was originally scheduled for 12-29-20, then ONE piece was 'delayed' until 01-06-21. Today, 4 (not even 5) pieces were delivered.

To me, that is FLAT OUT lying to the customer about how things are done. On top of that, why would I want to store boxes in my house until the rest is delivered? That makes absolutely no sense at all. The entire item should be delivered at the same time, at the very least.

Now I've had to buy a plastic table and card chairs to eat at for almost a month now as well as just lost my seating in my living room because I was told the entire sectional would have been there today.

I have paperwork DIRECTLY from Bob's reflecting all of the of the above mentioned dates as well.

Poor quality, poor service, and no apologies for their mistakes is what you can expect from Bob's Discount Furniture. In the showroom they are used car salesman, trying to up charge for everything and not delivering on any of their promises. They delivered a partial order, much later than promised, only delivered 3 of the 4 pieces ordered, didn't order the mattress for the sleeper sofa like we wanted, and sent us a corner piece with a large metal bracket on the visible front of the couch. I removed the bracket, but we still have two large holes very visible in the front of our new sofa.

Oct 6 – Upselling, messing up order, and making promises that they don't keep. We met with the salesperson, who was helpful and friendly, walking through all the details of what pieces of the sectional sofa we needed. Then we went to order it/pay, and all the upselling began, which we declined. We confirmed the pieces and that we had to have it all delivered by 12/3, which they said, "no problem". Then the manager came to confirm the order, tried all the same upselling again, and then also confirmed delivery by 12/3 would be no problem.

Oct 6 – The receipt we received via email showed all the prices we agreed to, an estimated delivery of mid-Oct for 2 pieces, 1 piece for mid-Nov, and the other piece end-Nov. We called and confirmed with them that we wanted to have the pieces delivered 12/3, to which they said no problem, and that when we got closer to the delivery date, the delivery drivers will reach out to confirm the date and time

Nov 9 – delivery scheduled for Dec 9

Nov 23/24 – Delivery date later than promised. We contact them about the delivery, and they said everything will not be delivered until 12/9. We said that was OK because our company coming to visit was not until 12/17, so the 9th will work.

Dec 4, 6, 7 and 8 – we received texts that our order will be delivered on 12/9, but get an email saying part of our order is delated until Dec 14.

Dec 9 – receive a text about the last delivery scheduled for 12/14

Dec 9 – Sleeper Sofa arrives w/o mattress, connector brackets installed improperly, and holes in the front of our new couch. Our partial order is delivered, and the delivery drivers are very nice and helpful. They asked if we ordered the sleeper sofa without a mattress, which we did not. Come to find out our salesman forgot to include that in the order (why would you order it separately anyway), and now they can order us one but want to charge an additional $200 + $40 delivery. Plus, the metal brackets that connect the pieces together were not installed correctly and do not line up, and there are already strings from the stitching coming out and unraveling.

Dec 9 – we talk to the salesperson about the missing mattress, get that ordered, and of course not only do they not apologize for their error, the delay it causes us, or offer anything to make it right, they just insist we have to pay all their normal charges for it.

Dec 10 – Sudden delay of delivery by a month. We follow up with a manager about the mattress order and disputed paying separate delivery charges since they messed up not including it in the first place. We were basically told "too bad", and that the missing piece of furniture that was already confirmed for 12/14 delivery, will now not be delivered until mid-Jan.

So poor quality, poor service, and no apologies for their mistakes is what you can expect from Bob's Discount Furniture

I am writing this hoping no one else shops at Bob's Discount furniture.
It all started in July... I bought my first set of furniture. Sale person was kind, at first, then when my set didn't get deliver on the dated he stated, I called the store and spoke with him. He stated will I do not get paid until you get your furniture, I stated will you took my money the same day. Not my issue. When can I get my furniture and it would of been nice to get a phone call stating it wouldn't be coming so I didn't sit home all day.
2nd problem the furniture came after i called the customer service people some nice some not so nice. They told me it will be another week or two.
Furniture come in, I asked the driver to set it, he said no he couldn't I did not have that service, I said yes I did,,, they didn't speak English so very hard to understand each other. I put it together, and it was damaged, frame is broken on the couch, and the chair was just a mess from the stitching not correct to broke where the noise when you sat on it was so loud. I went to Bob's store explained the whole thing to the manager Frank who is awesome in my eye.
They schedule a time for someone to come out and look at it. Again I wait in all day to get a phone call at Three in the afternoon that the guy had an emergency at his his and wasn't coming. Again all day waiting on them. Now four days I missed from work, still have broken furniture and dealing with rude people
So, They finial state they are refunding me my money to find out it is store credit, Okay so I pick out a new set them I do not want the same people delivering it I want some one else because they did not know what they where doing. Okay all set, nope!
They come to deliver the next set, guess what same guys and they go to put this one together and they brake the set.
I then tell them take it back. Well they don't have room on truck so they schedule a delivery truck to pick it up the next week, but it wasn't scheduled correctly so again another day waiting on bob's. 4 days so I am fighting with another manager to get this piece of junk out of my house and give me my money back.
So they tell me they will work around my schedule well they do not.
I was scheduled for first stop today to have pick up the couch, nope was the 4th so they lied.
It has been a nightmare since July, and I still waiting on my money to be refunded.
DO NOT EVER BUY FROM THEM