Bob's Discount Furniture

Bob's Discount furniture is a total rip-off
Spend over $ Two Thousand dollars with this place
Got The extra delivery and Disposal of the old bed When they Finally did delivery the bed & Frame they put the bed in the bedroom set it up closed up there truck doors started to leave then me and my Wife said ain't you forgetting something they looked at us like we were crazy we said the old mattress they Said that they was not taking it so I said OK then get your mattress and I will cancel the order Because I have paid extra to Have the old bed hulled away then they started making up stuff I have to have the old mattress wrapped in plastic that Was never mentioned in the agreement that I paid for to have it hulled away
Besides which they were just going to Drive off and never Say anything after I had paid to have the old mattress hulled away from my home do not Buy anything from them they will not do anything they have agreed to then lie and make up things as they get trapped in their web of lies in decit Bob's Discount furniture is a scam and rip-off furniture store that needs to be checked into By the news medias of Las Vegas nevada and exposed.

We purchased our sectional couch in April. The sales girl told us that we can customize it to our liking as we only wanted 3 of the 4 pieces. She told us that the metal bracket that would connect the 4th piece would be covered with fabric so it would not show. The couch was delivered with the bracket on the outside. When i called the store and spoke to the manager he said there was some "miscommunication" and proceeded to try to talk me into a smaller 2 piece couch.

Also when the couch and pillows( included) were delivered there were many frayed fabric strings from the seems. As the delivery men were putting together our couch i sat at my kitchen table with a scissors. (Not something I should be doing with a new purchase. A hefty purchase at that).

I have learned to live with it as my husband and I were debating on purchasing the 4th piece in the future when we move and have more room for it.

Fast forward a couple of months we have noticed holes in the seems of the fabric cushions. I called next day to make a claim for someone to come out and fix it as we purchased the Goof Proof warranty for 5 years. The CSR told me the system is down and they could not look up my account. I asked about the other phone numbers in the brochure and asked when I would call those and what each company covers. One number is Guardian. He says they cover any 1 time accidents. ( not sure what this means as how do you predict there will be one accident but whatever). When I questioned the FabricTech phone number and if I should contact them with this FABRIC issue he says "I dont even know what that is, I am not familiar" IT IS PRINTED IN THE BROCHURE.

It all boils down to Customer Service. Customer Service is what sells. Next time we decide to purchase furniture, it will not be from Bobs. They don't even TRY to reconcile the issue. You get what you pay for and unfortunately we paid $1,334.00 for horrible customer service.

DON'T SHOP HERE GUYS! If I could give a lesser star rating I would. My husband and I just bought our first house so naturally, we went furniture shopping. In the store, we were guaranteed delivery on November 12th for a couch if we signed up for the credit card. We signed up. Two days before delivery we receive 3-5 calls a day confirming different delivery dates. I took it upon myself to call and come to find out, the biggest piece of our couch is not available for another week. We confirmed the last piece to be delivered the 16th, the 19th, and then (without calling us) we were confirmed for the 24th- THE DAY OF OUR WEDDING. It took SIX wasted visits and four months to finally get our couch set up correctly. This is completely unacceptable, messy and shady business behavior and I will be reporting them to the Better Business Bureau for lying and bribing us into getting their credit card and for lying about the delivery dates serval times over. It was the most unnecessarily stressful buying experience we've had to go through... and all for a COUCH!

I would never buy from or recommend Bob's Furniture store in Southington. This was the worst experience I have ever had with any purchase after several previous purchases and I just found out that the original Bob has sold the business so no wonder the Manager and Sales associate have no customer service skills what so ever.
From the start our sales woman after she made her sales was complaining and gave us her whole life story and using very vulgar words to describe her ex husband, we were appalled but she already had her sale. They first gave me a time frame for this past Friday between 11:15 to 1:15, then Friday morining at 9:00 they sent a text stating they would be there in 1 hour and 15 minutes, well I was at a dr appointment so when they called to say they were in my driveway I told them I would be there and 15 minutes and they stated well you do know this is a drop off! So of courses I said no this is not a drop off! REALLY! So they put three huge boxes on my porch in the rain. I called the sales woman and she said I did not want the white glove I told her I never heard of the white glove, as we were going back and forth you couldn't get a word in with this obnoxious woman, she told someone on the other side of the phone oh I don't have time for this. I then asked to speak to a manager who she said comes in at noon and he would call me, no call from him so at 12:45 I called him. He didn't care either and his customer service skills were even worse then the sales woman. He said he would call me back to set up for a team to come and assemble the furniture and no call after an hour and a half so I called again and he says It won't be today he doesn't know when someone would get out there but if I want they could come and pick up the furniture. So they are coming but not until 10 more days to pick up the furniture which will still be sitting outside in the rain. It just shows how they really care about their products and customers.

This was the first and last time I will ever buy anything from Bob's Furniture. I ordered a dining set in June. When I put the order through, the expected delivery date was less than a week. I never got it until August.

I paid for white glove delivery- one of the chairs was completely damaged. We were told they'd send someone to exchange it for a new chair. Fine, whatever. We didn't complain- things happen. No one contacted us as promised, so after HOURS (yes, literally hours) of trying to get ahold of someone and repeatedly getting disconnected the representative told me that they had no record of any damages and offered a "discount" off of the completely unusable chair. I told him I ordered new furniture and I wanted new furniture. Then he said he could send someone to "fix" the chair and that if it wasn't able to be fixed the repair person would swap it with a new one. This is completely ridiculous, but we said fine and made the appointment because I didn't have any time left in the day to argue about it.

The repair person shows up and argues with my husband that he can fix the chair. They take the cardboard off and the chair is literally destroyed, as we told them initially. He then made my husband talk to customer service. They are going to send a new chair to my home, which is back ordered for at least another month. Oh, and the chair will arrive unassembled, so we will have to make ANOTHER appointment to have someone come and put it together.

Bob's customer service is a nightmare- it may even be worse than Comcast, and we all know how Comcast is. If you're looking for new furniture and trying to save a little money by choosing Bob's- don't! It's not worth it.

I went to Bob's discount store in Worcester, Mass. On 8-27-2022. The associate Alex was very helpful and I chose a sofa that included reclining end seats. My main reason for this was because my husband was having surgery and this was suggested for his recovery. I had the option of delivery date and everyone at the store was very helpful. The problems began on the date of delivery which was 8-31-2022. The delivery truck came and before they took the sofa off the truck they told me it was damaged and what did I want to do, I said i wasn't sure so they told me to call customer service, before I could get a represntaative on the phone, the men said I could get a new couch the next day and they left without me getting an answer from the customer service dept. When I finally got through they in turn told me I should have taken the couch and it would have been replaced as soon as possible. Not having this information has caused nothing but frustration, untold anxiety and misery for my husband who ended up not being able to come to his own home because I had no furniture to accommodate, I explained several times that this was truly a medical emergency and everyone who I talked to said they would do all they could to get one to my home asap. I was on the phone for three days getting nowhere, finally Anna at the store in Worcester, with the district manager told me on Friday 9-3-2022 that the couch would be delivered Saturday morning. I received 2 text messages confirming this. Then on Saturday morning another text confirming delivery. At 9:19 another text telling me they were still coming. At 9:42 I received a call from the customer rep. Saying it was Not on the truck, Not going to be delivered and I would have to wait until the following Thursday.! This is so totally unprofessional service, this is the last time I will ever purchase anything at your store and I will telll anyone that asks Not to give you any business. Anna, the district manager and Alex were exceptional representatives of your store, especially Anna the office manager. The rest of the service was discreditable! I home never to experience anything like this again. Sincerely, Mrs. Janet Shea I do not use face book and I have no furniture to photo

On May 2020 I proudly closed on.my first home during the COVID epidemic. After my closing, I decided to put my trust, and money into Bob's furniture store and ordered a sofa for my new place. I placed the order online, on May 22nd, but was told I would have to wait until June 20th (nearly a month) for delivery. I was ok with that because I got activated (in the Airforce) and I knew that there was a backlog with most companies due to COVID. On June 19th, one day before my delivery, I received a phone call from Bob's stating that despite the long lead time, and the promise of delivery, the only had 2 pieces available to my 3 piece sectional. I did find another couch that I was willing to accept in place of the coach I previously ordered and was willing to pay the difference. First, the gentleman told me it was only $180 more and that coach would be available and shipped to my house the following week, then the gentleman admits he made a mistake, that the other coach was close to $400 more! I asked them due to the inconvenience is there anything they could do to work with me and I was told no. I also cold the store personally spoke to a sales associate and was told the same thing. I was very shocked Bob's could not do anything to make up for their inconvenience. I work for the AirForce and I also work very hard and have made many sacrifices. I am floored by Bob's response to my problem and that they were not able to meet me halfway and rectify this problem. This is why I am leaving an unsatisfactory review. I planned on furnishing my whole place using Bob's furniture, but due to this I will never buy anything else from this store and will advise my family and friends to do the same. I guess this is how Bob's treats their Vets. UPDATE... on June 21st, the date of delivery, I was informed they now only had one piece of my delivery out of 3. They would have the rest of my pieces by August. Still not willing to work with me, so I canceled my order and will go to a furniture place that actually cherishes and values their customers.

Miss Tucker

I bought the twin bed/box spring and bed frame for a guest room for the holidays. This was NOT a smart purchase nor would I recommend to anyone. I didn't bother trying to return since I needed it asap and because I bought this particular one knowing it was inexpensive but truthfully, it isn't inexpensive, it is just cheap. The stitching is undone and falling apart all around the edges. Mattress and box spring are not the same size and no matter how many ways you try to line them up, they won't because they are neither the same size nor actual rectangular shape. When you sit on the mattress, it completely depresses, the sides will sink all the way, and the cheap springs will be visible through the mattress. The springs also hurt terribly and VERY uncomfortable. I bought 6 inches worth of extra mattress padding (which gets very pricey) to compensate for my guest using the bed. The bed frame does not lock into position for twin size nor even in the small position, does the twin bed actually fit. There's a gap. For all these reasons, the bed frame and bed never stay in place or is falling off. I jammed the bed between other furniture pieces so that its not annoying for my guest to constantly try to figure out the puzzle of making the bed in the morning, distorted products that do not line up and the frame that keeps pulling apart and the bed that does not sit in the frame properly. Lastly, the leg/feet of bed frame are not finished edges on all sides. It's jagged and dangerous and I strongly recommend you do not purchase this as it will cause injury unknowingly. I was wiping the floor around the bed from all the dust and loose threads after I made the bed and the jagged edge of the leg scraped a layer off my forearm. It was really bad and bleeding badly. I still have the scar on my arm 4 months later and this was December 2019 that I purchased the bed and this occurred. I wrapped cardboard around the legs so my guest doesn't hurt herself. Needing something inexpensive was the reason for purchase however you can find much higher quality products at Amazon, IKEA, Costco for same or better price. In fact, because you need to purchase extra padding because of the cheap mattress/springs, it is most definitely NOT worth buying products from Bob's. You can easily find very good, solid, functional twin bed frames at almost anywhere else for the price Bob's is asking. I only purchased through Bob's for convenience of making one purchase of all items together. Shop around, you will find that Bob's is not the best deal for inexpensive purchases. The only plus on the shopping experience is that that they had a very good automated delivery system in place that you can track as you begrudgingly wait for your furniture arrival and the delivery men were very pleasant and polite.

I told a complete sofa set from bobs furtniture at flatbush brooklyn the name of the sales rep was DEMAR. The time while we were purchasing it he told us oll good stories about the goof up protection and oll. We purchaed this complete sofa set. We got our delivered within 12 days the very nxt day of when my got the sofa my side lamp was broken which they got it replaced... Then it was not even a month old my coffe table started bubbling and the wood from down starting cracking oll by it self. I cald the goof up protection and they were like you can send us the images we will have a review & get back to you... Which took a long time after that i finally got a reply stating sorry your request has been denied... Because we think thats your mistake... Cmon how can it be my mistake the furniture is even not a month old i have no childrens at home how can it happend... They use the cheaper quality of wood... They just makng people fool... Please please please people font ever ever thing of goin out there and purchasing anything... Please save your hard earn money... Rather than wasting on something cheap like this... Its better to be without furniture rather than buying it from bobs furniture... Please save your money...

Summary:
1. Bob's sells good furniture but if you get a product with defects, prepare for a long ride. The store does not know you after they close the sale.
2. Ask for and read the terms and conditions for the Goof Proof protection IN the store before purchasing it (no matter how long the doc, ask for the FULL LIST OF EXCEPTIONS).
3. You are better off going to a store with better AFTER-SALE customer service.

First time customer at Bob's and I am not going back there. I spent over $1,200 on a dining set plus protection ordered from the Falls Church, VA branch. Pretty decent, solid set which I hope will last. It was delivered without issue but a week after delivery, I noticed that one of the chairs was properly put together and it looked like there was a botched attempt to repair it. The wood was also chipped.

I carried the chair back to the store a week later (this is two weeks after delivery) to show them the issue. "That's a pity", the guys says as he is writing down a number. "Here, call customer service". That was when I learnt the hard way all the stores do is to take your money. Anything beyond the sale needs to be directed to customer care. I will share here two statements from officer and store manager at Falls Church VA to give you a sense of what to expect:

1. Sorry but Bob's is not a mom and pop store. It's an institution so I cannot just walk into the store for support. That is not the company's policy.
2. Sorry, you have your views and I have mine and we are not going to agree on this (this was when I was protesting that they need to do something).

Now I am waiting to see how the drama unfolds but can you imagine if this firm grew as big as Ikea for example? I need to make time to receive a technician to come evaluate the situation. Then I will be told what to do next. All for a $100 chair... I now understand all the negative reviews. I should have done my homework first but I am not buying from them again. You are better off with stores with good after-sales service. Hayneedle was quite good supporting me with my last issue. IKEA has always been very good.

Secondly, the goof protection is over-sold! What the salesman told me was very different from the terms and conditions in the contract. Again, I should have known better. I was talking to a salesman afterall! I bought it because I have kids and, in the words of the salesman, the warranty was for ANY damage except intentional damage. His explanation of "intentional damage" was very different. Please ask for and read the terms and conditions of the policy and I am pretty sure you can find better use for your money.

TERRIBLE SERVICE! SUCH A HORRIBLE EXPERIENCE!
We ordered a sectional, bed frame, dresser, dining room set and new rug for our new apartment. Our delivery window was 10am to 1pm for March 6th. We explained to our salesman at Bob's that we were unable to even get into our apartment until at least 10am (when the apartment complex opened) and asked if the delivery could be pushed back later in the day. The salesman said he would write a note to the delivery guys to relay the message. We were on our way to the apartment at received a call at 9:40 that the delivery guys were at the apartment ready to unload, we said we were on the way but wouldn't get the key until at least 10 and if they could possibly go to their next delivery and come back to us to not hold them up, even though they were 20 minutes early. We got the key at 10:10, and the delivery guys drove right past us and left us without our furniture. They didn't come back that day, or the next and couldn't deliver everything until 6 days later. The railings for the bed were scheduled to come a week after original delivery, but when the furniture was delivered, our order ended up being completed for some reason, deleting our railing delivery from the system some how. They rescheduled the railings for two weeks later. I ate dinner on the floor and sat on lawn chairs for 6 days and slept on the floor due to their screw up. I tried contacting the customer service to get answers as to why the delivery was such a mess, and I was given no information, no apology and no help. I asked if the delivery fee could be waived for the inconvenience, and was given a hard no. I was offered a $50.00 gift card to the store for compensation, but declined as I will never be purchasing anything from their stores ever again! Horrible service all around. No one seemed to care about the trouble we were put through! Do yourself a favor and spend a little more money elsewhere. You'll more than likely have a much better experience anywhere else!

Last month, I purchased a dining room set, television stand, bedroom set, plush mattress and foundation from Bob's.The standard foundation was too high for my bed so I was able to do a reselection for a low pro foundation. This was also too high for my bed... Laying in my bed, I can touch the ceiling.

I explained that I did some research on their website and the product details for my bed clearly states, "Boxspring and Foundation are not needed for this bed. Why would the salespersons sell me the foundation? I tried to refuse the redlievery of the low pro foundation, however, the technician said, "I can't take the foundation, you have to call customer care."I removed the low pro foundation myself and placed it another room until the 30 days arrive.

Also, my mattress is definitely NOT plush like I ordered and it is extremely firm. I was told that if I returned it on July 14th (day of delivery), I would get a credit, but if I waited 30 days, I could get a refund. I didn't need to purchase anymore furniture so I waited the 30 day period.

Well, I call today (30 days later) and I'm told that the foundation cannot be returned. I will receive a refund for the mattress with the exception of the original delivery fee ($329.99). I'm given this deal once I requested to speak to a manager (whom I never spoke to). I understand the policy for paying for delivery, but I think it is ridiculous that I lose $329.99 (original delivery fee). I explained that several items were delivered and that should be taken into consideration. If I purchase a mattress alone, the delivery fee would not be that expensive.

I'm at my wits end with this company and I will purchase my new mattress from another store.

This is a review to warn everyone who shops at Bobs Furniture. ALL I HAVE TO SAY IS BE VERY CAREFULL! Please Read Carefully!

I have given business and bought a lot of furniture's from Bobs for many years and I have learnt the hard way not to buy their extended warranty (goof proof), its all a scam and the biggest rip off! They say that its hassle and tension free extended warranty, just in case anything happens to your furniture or bedding that you buy from them, you will have peace of mind and they will fix/repair or replace it. ITS ALL FALSE!

They also have memory foam mattress that they say, has "20 year, no questions asked warranty", just like the tempur-pedic but that's not even true and they say if you buy the mattress protector you will get additional protection warranty, THATS ALSO A TOTAL LIE AND FALSE! I have a memory foam mattress that I bought from them in 2009 and it is not supporting our backs currently, we have frequent back aches when we wake up lately, we also feel the shake now when the partner moves on the mattress, we informed Bobs about the problem and they send a technician to checkout our memory foam mattress, after checking, the technician gave the report that nothing is wrong with the memory foam and it doesn't look like there is a curve on the mattress. Its a memory foam which retains its shape, even if its gone a bit bad, when not being used and only the people sleeping on it will know if its gone bad because they can feel it on their body/back, just by looking at it you will never know if the memory foam has lost the support. I was very disappointed and tried to speak to their supervisor and they were sticking by their technicians report and till date we are suffering from back pain and they will not exchange our memory foam mattress nor replace it with a new one, where as, its still under the 20 year warranty. So you see that Bobs lies when it comes to any warranty they say they have. Hope this review will help everyone to be more careful when shopping with Bobs. DONT BUY ANY WARRANTY (Goof Proof) FROM THEM, YOU ARE WASTING YOUR MONEY!

I would just like to give a heads up to anyone who might want to spend their hard earned money on Bob's Discount Furniture. My suggestion, unfortunately, is to go somewhere else. I recently found a great apartment and decided I wanted to get all new furniture. I walked into Bob's and the sales rep that helped me out was knowledgeable and pointed me in the right direction. Everything was smooth sailing until Bob's received my money. Upon the day of delivery the 2 gentleman informed me that my order was missing all the hardware required for assembly. Ok no big deal these things happen. You'd assume this would be taken care of right away right? Afraid not. I knew it had nothing to do with the delivery guys they were very apologetic and I know they dont pack up the boxes, they are just given a list of jobs to do. When I got on the phone with the representative I was told that nothing could be done until the following Thursday, POSSIBLY Wednesday. I asked if I could just take a ride somewhere and retrieve the hardware myself and I'll put it together since they dropped the ball. I was informed that it would be a lot easier for Bob's if they just continued the delivery and assembly next week. I placed my order with Bob's a week ahead of time and after a long week of working nights I was literally dreaming about the bed that I had spent almost $2500 on. If i hadn't already donated my previous bed the day before I would have denied the service all together as this was one of the worst customer services experiences I've ever encountered. Not the delivery men, not the representative, their hands were tied and I understand that. It was evident that Bob's policy is to fix their screw ups when it fits their schedule. Well my $2500 mattress is still wrapped in plastic on the floor of my bedroom and will stay that way until Bob's can fit me into their schedule. I already paid so I imagine I am not the top priority at the moment. I'm hardly ever one to complain because I understand mistakes happen. But when mistakes happen a professional business will do everything they can to make sure a paying customer is accommodated as quickly as possible. For Bob's, the answer is sleep on the floor until we get to you. I heard great things about this company but first impressions last forever and my business will be directed elsewhere in the future.

Are you looking for a furniture store that's easy to work with and has great customer service? DON"T GO TO BOB"S DISCOUNT FURNITURE! Nov 2019 we ordered a grey loveseat and sofa. Told it'd be in March or April. April comes & goes- no furniture. Multiple phone calls and hours on hold we are told there was a delay. We went along with it because we figured Covid delayed things. 2 more months go by. No furniture. More phone calls and hours on hold for the salesman to tell us it's still backordered. We can't get hold of a manager. Manager won't answer or call us back. Another 2 months and they deliver the WRONG color! They gave us Red, not grey. MORE hours on the phone. Finally we get to speak to a manager. Manager says the order was put in for 2 sofas instead of sofa and loveseat. We manage to get a measly $200 back. In Sept 2020 we finally got a delivery. They gave us 2 sofas and said the loveseat would be delivered Nov. Guess what? That didn't happen either! The delivery of our love seat got rescheduled to Christmas Eve! When they arrived with the loveseat we were told it was going to be an exchange and they would take back a sofa. We got back on the phone to try to arrange for us to keep the both sofas we'd been using since Sept and get the loveseat that we'd been waiting on for OVER A YEAR and we were on hold for another extended period of time! Transferred to multiple people. When customer service finally got us to someone who could help, they did NOTHING! They wouldn't help us AT ALL even after ALL of their mistakes and delays. We will NEVER purchase from Bob's again and we will NEVER recommend them to anyone!

My fiancee (now wife) and I purchased a bedroom set through Bob's website in early August, shortly after purchasing our home, and also paid the $109 delivery and assembly fee. It took no less than 4 delivery attempts by Bob's in order to completely deliver the entire bedroom set. The first delivery featured missing side rails and a broken dresser. The second delivery featured a broken foot board, and missing side rails once again. The third delivery was supposed to occur on a weekday between 10 A.M. and 2 P.M. This delivery did not occur until 9:15 P.M., apparently due to a broken down delivery truck. Bob's did not bother to contact me whatsoever regarding their tardiness. When I called to ask when I should expect my delivery, I was only then notified that there was a delay, and was assured that my delivery would be made no later than 6:45 P.M. that night. Again, the delivery people did not show up until 9:15 P.M., and had no clue that they were to assemble the bed for us. Once again, the foot board was broken, and the bed could not be set up. They were not able to get another foot board in and deliver it until the following week, which happened to be the week of our wedding. We were not available to be there due to our wedding, so we had to make arrangements with neighbors to be there for the delivery. This time, everything was in good enough condition and was assembled. During this entire process, my wife and I each had to take days off from work in order to be at our house for deliveries that were botched or were much later than anticipated, as well as were inconvenienced on many occasions(I was living an hour away from where we purchased our home and waited for the furniture to be delivered). We were not able to stay in our new home because we did not have a bed to sleep in, and had to worry about all of this when we should have been celebrating our wedding. When I contacted Bob's for compensation, I was offered a $25 gift card, and then finally offered to have the delivery fees refunded. In my opinion, I do not believe this compensation is sufficient for all of the inconveniences that occurred, nor do I believe that customer service did anything to rectify the situation. Customer service was extremely lacking, especially when I spoke with the corporate office, where I was essentially told too bad, deal with it this is the best we can do. I will never purchase another item from Bob's, nor will I recommend others step foot inside of a Bob's store. The whole process was a complete and utter nightmare.

The couch and bed I received from Bob's are fine.

Their service is absolutely terrible. Based on my experience two separate interactions, I will not be doing business with them again.

When purchasing my couch, the salesperson really pushed the "Goof Proof" plan, stating that accidental spills were covered under the plan. I shelled out $50 for this plan. Fast forward: I spilled coffee on my couch and submitted a claim through the website. They denied it. I resubmitted a claim on the phone. They responded to me, again denying the claim, and attaching a copy of my specific coverage details under the plan I purchased. Verbatim, the plan says as follows:

"1. FABRIC
A) Fabric Basic Accidental stains caused by any food or beverage normally consumed by humans; mold and mildew stains caused by food or beverage spills; stains caused by human or pet bodily fluids."

I'm not sure how accidentally spilling coffee on my couch somehow does not meet the terms of this clause, but getting someone on their live chat or phone service that could explain or even better, offer help, is impossible. I may as well have flushed $50 down the toilet for all the good this plan does me. I feel misled by the salesperson and completely un-valued as a Bob's customer.

The other significantly negative experience I had with Bob's customer service was when my furniture was [supposed to be] delivered. They gave me a delivery window for my furniture on a Friday afternoon. I made arrangements to leave work early to accommodate the window they gave me. They showed up 4 HOURS EARLY. Therefore, I was not home when they showed up. I frantically tried to make arrangements to leave work and come home, and the delivery men told me they would wait. They did not wait and were unable to deliver the furniture within the promised time window. Customer service was unapologetic and somehow made the whole fiasco out to be my fault for not being at home when the delivery arrived. I had to escalate the issue multiple times before I got someone who was able to actually help me. He promised me an expedited delivery time but still was unable to get me the couch before the weekend, leaving me to entertain out of town guests without the benefit of the couch I had bought, paid for, and been promised in time.

Bob's rescheduled the delivery for Monday morning at 8am. They showed up on my doorstep at 6:30am, violating my complex's noise curfew and waking me up. At least I finally got my couch.

TL; DR: it would be a cold day in hell before I did business with Bob's furniture again.