Bob's Discount Furniture

Had purchased my living room bedroom and my kids room... tried putting a claim for my living room sofas and months later and told that the claim was denied... customers service is the worst

My husband and I bought an almost $4,800 bedroom set. Looked good in the showroom, however is not the quality we expected. The delivery person's put scratches and gouges in the top of the dresser, bed slats on crooked, stripped screws on slats and drawer track, put the the side bed rails with drawers on the wrong side of the bed, and the wood frame on the mirror had some type of overspray on it. They finally came to deliver a new dresser, mirror, and fix the bed. However, an employee broke/cracked a leg and bottom wood of the new dresser and we were sent new side bed rails instead of a new drawer track. The new mattress was left in the parking lot and luckily it was covered in plastic because a cat sprayed on it. Not to mention after the first delivery, had to wait weeks for a technician to come out and look at it then wait longer for a delivery that is now put off again. And this is their white glove delivery! We will never buy from them again. People expect new furniture not damaged! I would highly suggest looking over all the furniture before they bring it in the house because once they bring it in your home they try not to replace it if it's damaged. My husband told them he was not accepting the dresser and wanted it replaced. It's ridiculous that customers need to supervise employees. We we're offered a mere $100 off of our bill. Hopefully, when the next new dresser comes this will be our last incident.

The worst…I never in my life had experience like that. If I could give less than 1 star I would.
Everything was scheduled to be delivered on July 12, they split one delivery on 7 deliveries! I had to take 7 days from work. 1 delivery- sofa arrived without legs, second delivery-cracked headboard for king bed. They just took it back. Today driver or company didn't reach out to me. They call my husband and left in 2 min. No I have no clue when they going to deliver my last replaced item. I am so disappointed with their services… I wish I would never walk to that store. Costumer service was not helpful at all. Falls Church store management was rude and was not even listening. I wish I could just return everything. But please people don't buy with them if you don't want stress and unpredictable situations. I learned my lesson. Just horrible…how they treat their costumers. Bobs furniture will never see me again after I spend over 10k… Design is beautiful but everything else unfortunately minus 5 stars..

Lemme tell you one thing, we ordered a bed. GUESS WHAT? There were missing parts and they REFUSED TO GIVE A MOTHER$#*!ING REFUND. We sent *6* emails and they bounced back and the customer service is $#*!TY IS $#*!. NEVER use Bobs furniture. They made us sign a no return contract BEFORE WE SAW THE FURNITURE! Then they used the virus as an EXCUSE to not come. If they are still in business, why cant they MOTHER$#*!ING just get our $#*!! They even lied about refunds and one of your customer service idiots, Mason, was a $#*!head and did nothing to help. This needs zero or NEGATIVE stars. Mr Bob, if you see this, $#*! OFF AND CARE ABOUT YOUR DAMN CUSTOMERS! 1

We bought this bed for our teenage daughter in August and took delivery in September. By the second week of December the side frame snapped in half. When we contacted support about it they said they would have to send out a tech. To look at it. Support made an appointment with us to come out and take a look at it of which we had to take a day off of work so someone could be here to let them in. The day of the appointment the tech. Never showed up and also never called to say he could not make it. We called support to find out why the tech. Did not show up and where told that the tech. Vehicle had broken down and that we would have to reschedule another appointment. This happened 2 more times with the same excuse that the tech vehicle had broken down! NOW on the 4th appointment the tech. Finally shows up (IT IS NOW FEBRUARY) he tells us it is not a manufacturing problem and will have to be reviewed which will take another 15 days and then another 15 - 30 days to get it fixed. The bed came with a 1 year warranty of which they are not honoring and that we would have to go through the extended warranty even though the bed is only 6 months old. The frame of the bed where it snapped is only held together by STAPLES of which did not hold causing the rail to snap into two pieces and ripping the fabric. The construction of this bed is complete junk and Bob's discount furniture warranty and support is just the same COMPLETE JUNK!

See for yourself, just call the number and prepare to wait over an hour. At first, the recording will say that your wait time is more than 21 minutes. It's a canned number, always the same. After about 30 minutes the recording will FINALLY let you know that you have the option to be called back "without losing your place in line." I chose to stay on because I thought my time was coming soon. Just then the recording said I now have 25 more minutes to wait, and, I no longer had the call-back option. I finally reached a person, described my problem and she said that her computer is having a problem and that she needed to walk to another station and will be right back with an answer. After about 10 minutes on hold, I was placed back into the main queue. I wasn't about to wait another hour so I ended up driving to the nearest store, about 20 minutes from my home. There, I got my answer in 5 minutes. The takeaway for me is that their phone support is abysmal. If you need to talk to anyone you have to go into the store. I only HOPE that I don't have any issues with my furniture because I highly doubt that any issues wiould ever me resolved.

Delivery crew left with a table that wobbled. They sent a tech who fixed the pedestal wobble but the tabletop still wobbles. Tech said he tightened screws and table was fine. TOLD HIM NOT ACCEPTABLE AND HE SAID HE WOULD SUBMIT REPORT. HE SUBMITTED REPORT THAT TABLE WAS FINE___LIE LIE. IT IS NOT FINE AND THEY ARE NOT GOING TO DO A THING ABOUT IT BECAUSE OF TECH REPORT. CUSTOMER SATISFACTION MEANS NOTHING TO THEM

There was a misog product I got the wrong sofa. The worst service to fix the problem. They didn't want to listen to my dide. Iam stuck with tBle I didn't want now. No refund even tho it was mutual fault. I have to buy something else because they will not take it back. Now granted called them same day of delivery. Not like I kept the purchase weeks before letting them know. They kept repeating same thing like a broken record. Didnt care anything about how frustrated or sad I was. That's athousand dollars that I don't have. It's the holidays. I need a dining table. They don't have what I like until Feb. I have company in December. It's been horrible year and a half now this tipps it over. They ruined my holiday. Made mesob on the phone. And no solution like iam just a number.
Just for the way they treated me I will never recommend them nor ever buy another item from them if my life depends on it

I had 2 wonderful experiences when purchasing furniture from Bob's in Wilmington, DE. I first ordered furniture from Samantha. She was polite and fun to work with. It helped that I went online and looked at everything prior to going to the store (bedroom set, dinning set, living room). I had pictures on my phone and questions that I wanted to ask. Samantha was able to answer my questions and showed me a different sofa based on learning about my likes/dislikes. I ended up going with the sofa she suggested. After delivery, I realized I forgot to order a piece (the sideboard to my dinning set). I went back to Bob's and worked with Wesley Garnet. Wesley was professional and courteous. He was even able to schedule my delivery. The delivery men were also nice, set everything up, and continued to check that each item was where I wanted it to be. Bob's does offerer furniture protection (Goof Proof) that is good for 5 years. The price of this is based on each item. I only got it on the sofa. I do recommend getting the Bob's fabric spot treatment cleaner. I got a small stain on my sofa that came right out.

I bought the Pacifica reclining sectional. I also bought the goof proof warrenty. I purchased it last year in August was promised I would get it in October but didn't get it until November. Ok I could live with that. I'm actually pretty happy with my couch it looks nice and after a year it has held up well. At least until right before this Thanksgiving one of the recliners stop working and wouldn't open no problem right? I bought the extended warranty so I figure let's get through the holidays and then I will call I had almost 4 years left on it! Now it's less than a week before Christmas I walk into the living room and my recliner had opened on it's own now it won't close so I call bobs they tell me my warranty doesn't cover this. That it only covers accidents not faulty equipment. Only the original year warranty covers this which might have been good if I had called in November. So unless I accidentally break the motor it's not covered tell me how do you accidently break a motor anyway. They obviously do not care about return business I'm shopping for a dining room set which I will no longer be getting there! The goof proof warrenty is misleading don't buy it waste of money!

We purchased a dining room set from Bob's and picked out the only one they could deliver within a two week period They delivered the table and chairs WITHOUT LEGS! They rescheduled the LEGS for two more weeks In the meantime i bought a chair and they couldn't deliver them on the same day The legs and chair were pretty small ie why couldn't they put them together on a truck They were supposed to deliver the chair today they NEVER buzzed us on our intercom but took a photo to prove they were there Not that hard to get into the building and they send you tracking info that wasn't accurate and never called or tried to come in NOW THEY REFUSE TO COME BACK TO DELIVER THE CHAIR I HAVE BOUGHT THINGS FROM THEM FOR YEARS NEVER EVER AGAIN! JUST KEEP SAYING SORRY THEY ARE TOO BIG AND DON'T CARE ABOUT CUSTOMER SERVICE AT ALL THEY ARE AWFUL!

If I could have given them a half of star I would have, Twice they have given us a time that our furniture was to be delivered and twice I took time of from work to wait for delivery only for them to call us the day they were supposed to be here and tell us the first time 3 weeks longer and when they finally delivered that day they put the furniture together all wrong and had to come back and re do it, the second was my loveseat to be delivered today only to call halfway through the day to tell us the cant deliver until the 29 sept 2020 a second day off from work it took 2 hours to finally get through to the Manchester store for the store manager Peter to tell me it is what it is (REALLY) you mean to tell me they didn't know a couple of days prior so they just waste our time? It isn't their money why should they care

Three day return policy really sucketh, Unopened $129 mattress cover wrong size. No return and no exchange for correct size unless returned within three days after purchase.

The wrong couch was ordered and they would not make it right. Extremely poor quality of the couch. It's a piece of garbage!
Site will not let me upload a phone of how terrible the couch quality is.

Bob's furniture is the worst co. Pany for consumers and employees... They treat their employees just as bad as their customers. Anyone co soldering shopping or working for Bob's I highly recommend you DO NOT! THEY don't tell consumers about policies and in the end you will be stuck with horri la furniture. They do not have any concern for their employees either, the only thing they care about is taking your no at. Their call center is run by a convicted sex who discriminates against employees. I currently have a pending law suit against them for discrimination and wrongful termination. They pick and choose who is held to policies and the business is run off the concept of popularity. I spent time outside of work with a team lead, a supervisor who continuously used illegal substances and encouraged me and a fellow co worker to partake. I hope Bob knows what a distinctionsol company they have representing them and I will make sure the public knows what a horrible name it is being given and who is representing them.

Recently got blindsided at Bob's. The financing option turned out to be a rent to purchase and not not the easy credit payment option.

DO NOT BUY FROM BOBS, they lie about their GOOF warranty so the6 can get a bonus. Bought my sectional with 3 recliners, and a separated single person matching sectional, Goof happened when teenager sat on leg part while I was sitting in chair part. I reported it to Guardian, they sent a guy out, part took 4 months (available for next day on Amazon) guess what, the first guy only pushed the buttons didn't actually examine chair. When part came in different guy showed up went over chair thoroughly, and said of he missed these 3 other parts 2 being motors too. Guardian Goof warranty denied for mechanical failure not goof, which I reported in October 2022, took until January to get installed, only to find out that their poorly trained person missed parts on initial review. We only bought this sectional here because it was the only place that we saw that had brown stitching with the brown leather (why anyone wants cream color stitching in beyond me). After months I was told sorry this is mechanical issue not to do with goof incident… umm they all started at same time. Horrible. Bobs love my sectional but due to you horrible goof plan, I won't be buying the new Cal King bedroom set I wanted from you … I was waiting to see my sectional repaired as it took so long, to make that decision, but sorry you have lost my money for life. Yes, I am one person, but slowly but surely you loose enough business from not taking care of you customers you end up loosing customers and end up folding.