Jenn B.

Bob's is one store I can definitively say I will NEVER shop at again. I purchased a pub style table along with 2 pub chairs. I opted for the "goof proof" plan since the salesman essentially made it appear that the plan was quite comprehensive. I also purchased the white glove service since I was told I could not pick up the set myself. The chairs are two of the most poorly constructed furniture pieces I have ever owned. The legs broke apart on BOTH chairs rendering them useless. These chairs aren't even used on a daily basis so it really shows the level of poor craftsmanship. I thought I would be fine given that I had the protection plan but have been completely denied any replacement assistance b/c the damage type was not covered. I sent a follow up email in an attempt to get some sort of resolution but never received a response. The set along with the protection plan and delivery fee cost me almost $1000. In my opinion, skip Bob's elsewhere for yout next furniture purchase