Wow! Sucks to hear all these bad reviews. I ordered 3 dresses from them in July with the fast track shipping but somehow the order got messed up and ended up in the 7 day and was already shipped off. They ended up sending me a new order since I needed the dresses asap. They arrived just in time and they refunded me the full amount and let me keep the 3 dresses since they messed up. I'm giving them a 4 since the dresses were wonderful, the service was quick and the customer service reps were very helpful and sweet.

I ordered two pairs of shoes. Straight out of the box, we could see they were very cheaply made of very flimsy material--basically thin craft foam glued to barely rubberized card board. Both made in China and judging by the quality, we were suspicious of how and of what they were made. And you have to pay $5.99 to return. Left an honest review about the disappointment in the quality, which was not shared on their site. Also, not forthcoming on exactly how much of a refund I will receive. Expect it not to be very fair.

This is the first time i buy from this site, i bought a swimwear and i love love it, it arrived with in 3 days, the colors is exactly the same as in the photo, and the cut is flattering, surely i will buy from them again.

This website is fantastic! I've ordered from them a dozen times, and I've had nothing but great experiences. Their return policy is unparalleled. I once ordered a dress, but once it got to me I tried it on and realized that it did not flatter me at all, and I was able to get a full refund with return postage paid, just because it didn't look good on me! And it was a sale item as well. I've never seen another site with such comprehensive returns. My sister was once sent the wrong item, and the company not only let her keep the item they sent her, they overnighted the right item to her at no cost. The customer service is great. I once had to change an address on a package and they worked it out with the shipping company for me while to package was in transit. I would recommend this website to anyone.

I recently paid $5.99 to ship a necklace and a shirt. I had to pay $5.99 to return the necklace. I paid $29.99 for a necklace that was equivalent to a Disney store trinket. I tried to contact customer service, and although polite he offered no help or support. I love the style of mod cloth, but I will spend my money elsewhere. They do not care to have my business as I have communicated that I will not be a customer any longer, and no attempt to make amends was made.

I love this site! The clothing actually fits nicely, and it isn't aimed towards the stick population. (even tho I guess I qualify as a stick lol) Everything is so cute and flattering. I know they have a ton of retro styled clothing, but I have found SO many cute things on there that are modern and fresh.
And it's not just their clothing, shoes, accessories, etc. IT'S THEIR CUSTOMER SERVICE! It is by far, THE BEST customer service I've ever gotten. I really respect ModCloth for allowing customers to review their items and share opinions. This really helps decide what to buy. I ordered a pair of sandals with a bunch of jewels on them and the jewels fall off. I reviewed them and got 25% of the price of the shoes back on my credit card and 20% off my next purchase! They really value customer feedback which makes the customer feel valued and that their money hasn't gone to waste.

Love ModCloth forever <3

I purchased two dresses last month and found them to be poor in quality - they are very cute and looks good on you but the zippers had issues for both dresses. On 1 dress the zipper wouldn't even move on the first try so I had to return both - first week of May.

I still haven't received the refund for 1 dress. The other dress I got the refund after I called, emailed, complained about the refund processing time. It's really not worth the hassle.

They do have nice customer service people, but their customer service process is very poor as it is taking about 4 weeks to process my refund... just because their returns take about 2 weeks to get to their facility.

I am very disappointed with this store and I hope I get my money back soon.

I love Modcloth! I have purchased over 30 dresses from Modcloth and I absolutely love their dresses. I have 3 girls and their Modcloth dresses are their favorite dresses. The dresses are absolutely beautiful--unique and made with beautiful cloth and detail. The dresses are usually lined except for some of the summer cotton dresses. I have had a few that were sized weird, such as very large on the top and they had to be returned, but my money was always refunded quickly without a hassle. I even had one dress that the color faded unevenly after washing and even though it was past the refund date, they refunded my money.

I bought a book and a purse from Modcloth and love them both! They're both good quality and I get a ton of compliments on the purse. Yes it's a little overpriced, but I'm still happy with what I bought.

I am frustrated with modcloth! Their dresses are made from flimsy cheap fabric that are not worth the usual $40-60+ dollars they go for. Also the shirt I bought in my first (and only) order from them had a defect. And when I wrote a negative review on their site expressing these opinions, they took it down.

Not worth the time or money. The dresses look so cute on their site, but having ordered from them it is a HUGE DISAPPOINTMENT.

I ordered a gift for my daughter. I paid extra to have it shipped in 2 -3 days so it would arrive in time for her birthday. When I went to check on the status online, it said the page wasn't available. I had to wait for Chat for 45 minutes. The agent told me it hadn't shipped yet and that the shipping time was different than the processing time. There is no way to track the packages. I too wish I had read the reviews first. I won't do business there again.

As others have said before me, the site has some cute items that are hard to find elsewhere. I bought a sweater and read the reviews, it said it ran small so I ordered a larger than normal size. It came and was easily two sizes smaller than typical. I wanted to return the item. I was told that I would have to pay a fee to return the item, fine whatever. So I shipped it back. I waited a few days, nothing, no refund. I chat with them and she says it takes a few weeks to receive back in the warehouse then another week to process the return. Totally unacceptable, refund my money once the item has shipped back to you. Amazon has great customer service as we all know, when you say you are returning something they refund your money. They don't wait 3-4 weeks to return your money. I will never shop with ModCloth again and I suggest you don't either. There are so many other great options out there. Try StichFix, they are great!