The one-star reviews baffle me!
Some of my favorite pieces come from ModCloth. I've been shopping with them regularly for years. As an avid online shopper, I'm also a regular item returner. Although the back and forth shipping with ModCloth can add up, I've always found thier customer service to be **FAR** superior to other online vendors.
I have owned several dresses from ModCloth for many years and I find the quality of the dresses is well aligned with thier prices. They are the same quality you'd exect from a department store - but the designs are unique and beautiful.
Many of my favorite dresses are from ModCloth. I get many compliments on my dresses and I'm always happy to recommend ModCloth.

Whether its shoes or a simple sweater, the customer reviews say it all. Poorly made, overpriced, ill-fitting flimsy materials. Or "once I washed it, it unraveled". Found a shirt I liked with 6 good reviews, on "sale" for $44, (cost $4 to make). Lots of polyester and rayon goin on with most of their stuff, one "description" just said IMPORTED. Sigh.
I order this shirt on Dec 2nd, it just got here the 17th! Said 4-7 business days. That was my last purchase from modcloth ripoff.

Was excited seeing all the super cute clothes, but was extremely disappointed with the actual dress I bought. Poor quality, terrible fit, even worse return policy. Charged almost $7.00 for the return, am still waiting on a refund, and was chastised by the customer service rep in online chat. FYI: their 800 number not only spammed me with ads while I was on hold, I had to wait for 5 ads to conclude which required pressing the pound key to move forward, after the fifth or so ad, I was told the 800 number had been changed and needed to try my call again.

I ordered a pair of jeans for 50-ish dollars off this website. Shortly after I started wearing them (I mean one wash and about 3 wears) they started breaking down. They weren't by any means overly tight but the but seam started separating and the elastic started fraying. This was around 3 months after I'd received them so they didn't fall within the window of returns and barely within exchanges. They only gave me a credit back because they'd already received them in the mail, and it was for the cost minus return shipping. It shouldn't matter that they'd been worn, washed, or in my possession for almost 3 months, pants SHOULDN'T BREAK DOWN like that, and any company worth their salt would've done something about it. I reached out to customer service twice and they ignored my complaint. They weren't willing to follow-through on quality control. There are plenty of better places to take your business. If you buy here you could be stuck with a lemon.

Modcloth's business model is unorganized and ridiculous. My order sat in "processing" for an unusually long amount of time, so I decided to call and see what was up. Apparently my box had been pushed off to the side unlabeled and totally unaccounted for, and it took me CALLING to push things along. By the time I called, they apologized and said it was "unlike them" to lose an order like this, but tried to get together what they could after their negligence. By the time they finished locating my order, half of the items they had charged me for were no longer available. I have never had a shopping experience with so much negligence. The order is still super late, half missing, and the staff really couldn't care less. I haven't even received it yet, so honestly who knows what I'm in for. This company is just terrible.

This is an attractive site that provides a variety of fashion items in styles that would cost a lot more in stores like Anthropologie. I really appreciate the different sizes that make the products more attractive to a population of women of all sizes and shapes.

While the products are stylish, some of the items do seem to be poorly constructed, which causes the consumer to have to be more diligent in reading the customer reviews before deciding to purchase the items. While the products are more affordable than many retail stores, I do not think the prices justify a poorly constructed item.

Overall I think this is a great site, and enjoy shopping here!

I've been a ModCloth customer for years. I love their selection, and they have a fair amount of promotions. However, their returns have gotten much, much slowerit takes 3-4 weeks for me to receive my refund once I ship something back, and I don't even receive a confirmation email from them that they've received my shipment. Their CX agents are very friendly, their live chat is great, and their marketing emails are some of the best in the bizhowever, the overpriced, inconsistent-quality clothes and slow shipping and returns makes me think twice about shopping here.

Modcloth's customer mare is amazing. When I revived my order, I didn't get the right clothes. So I got on the live chat and was amazed by helpful it was. They said that yes, was order was incorrect, but the dresses I ordered were now sold out. They gave me a refund for the dresses and the shipping, plus they let me keep the order they sent me! My only problem was that I had to pay duties and taxes on a package that I didn't order.

I complained about Metro Manila not being included in the address part of their shipping page. I've called them last 7/24 twice, 7/25 twice, 7/26, and 7/27.6 times they promised they would fix this. Also, my e-mail sometimes doesn't appear on their end, so the calls aren't smooth. I really like their clothes, however I couldn't get it because other provinces in the Philippines are in their shipping page except for the capital, Metro Manila, where I want it to be shipped. I hope they fix this issue soon.

Ordered once and won't do it again. Really, really poor quality clothes. Not sure why it matters if they make their own clothes or not - they're distributing it and selling it. I ordered 1 piece dress, pencil-skirt cut on the bottom with a drapy, flowing top sewn together. I was really excited because the pic was so beautiful. When I got it & opened the box, it was immediately clear the material really really cheap - almost see-through, and it was clear the dress was badly constructed (loose threads in the arms!). The drapy top that looked silky online was a kind of weird shiny polyester. Ugh. Won't give myself the needless hassle of buying from this place again.