Julie W.

I don't know why Clearly revamped their website. It's ugly. No prescription information is saved so you have to enter everything again. If you choose premium shipping because you need something next day they send you an email saying you have premium-express with tracking no. X which doesn't help because Premium Express is not the carrier of your package. That's after waiting two days after processing to ship your package that was supposed to be shipped in one day. So you waste time on your express package by having to talk to an agent. Their connection to Shopify is broken so you receive notice of attempted delivery as your first notice from FedEx which is super helpful and apparently Clearly doesn't pay for the regular service where they reattempt delivery the next day, so you have to physically go out and pick up your package. Unbelievably broken and overpriced system. Not worth paying extra for shipping even if you need something in a rush. Just use a different site because Clearly is garbage now.

If you live in Canada note that you will be provided with a link to a tracking number that is either "undefined" forever on their website or that hasn't been received yet (usually until after it's delivered) if you check the app. It's incredibly frustrating because the carrier they use doesn't deliver to your door if you're in an apartment building. They'll leave it in the lobby even though all other couriers knock on your door for delivery. If you're like me during COVID-19 and working from home and social distancing like you're supposed to be that means you really go down to the lobby so tracking is how you know things have been delivered if it's done properly at your door.

My first order was on time but had no tracking and was not delivered to my door. The second order was late and missing half of a set. When I said half a set was missing, instead of doing the logical thing and sending the missing piece of the set they asked me to go to their website and fill out a form for an exchange so that I physically have to send the half I actually received back, go to post-office and potentially catch COVID-19 and wait for an item they're definitely not going to send me the right tracking number for. Why would I send one half back to potentially be missing a full set, instead of them just sending the missing half of the set. It's like they try to do things in the most inconvenient way for their customers.

Tracking wasn't even provided until after I complained to customer service and the order had already been delivered (two weeks after it was shipped). Customer service says just wait up to three weeks instead of tracking down your orders they say do have tracking numbers for (and should therefore be trackable). They're just there to keep you from cancelling late orders, not to be helpful.

The clothing items are hit and miss and sizing can be all over the place. Some items fit fine, but then you can be a completely different size in another product, so you can't really go off their sizing charts because they're not always accurate, which is not good for online ordering. I also find some items seem to be good quality and others are made from cheap, flimsy materials, so do make sure you read what items are made of because the photos can be misleading. So far I can say the sleepwear I've ordered is very thin and not as high quality as the bra and panty sets.

I do have another order that is on it's way (that I ordered before finding out my second order was missing items and was late) but if it doesn't go perfectly I will never order from this company again. Presently, I don't think it's worth the hassle to shop there and would definitely be wary of ordering sleepwear.

My shipping was free as per a promotion. They added over $100 in shipping costs to my customs value and I was charged over $100 in customs fees as a result. Their customer care said this was unfortunate but didn't do anything to rectify the situation. Would never shop there again.