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Jennifer S.

Contributor Level

Total Points
85

1 Review by Jennifer

  • ModCloth

6/2/16

I purchased two dresses last month and found them to be poor in quality - they are very cute and looks good on you but the zippers had issues for both dresses. On 1 dress the zipper wouldn't even move on the first try so I had to return both - first week of May.

I still haven't received the refund for 1 dress. The other dress I got the refund after I called, emailed, complained about the refund processing time. It's really not worth the hassle.

They do have nice customer service people, but their customer service process is very poor as it is taking about 4 weeks to process my refund... just because their returns take about 2 weeks to get to their facility.

I am very disappointed with this store and I hope I get my money back soon.

Jennifer Has Earned 5 Votes

Jennifer S.'s review of ModCloth earned 5 Very Helpful votes

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