I ordered an item from ModCloth and it was my 1st experience buying through this website. Unfortunately I did not like the item that I ordered but I did not want to be discouraged from giving the company another try by returning the item and ordering an alternative. After a week I called to find out what the status of my return was, and instead of getting someone that was helpful and professional, I got someone that was abrupt and keen to cut me off in mid sentence. What made it even scarier was that this person that represented ModCloth was a supervisor (Sam S.)... I'm not happy with my 1st and hopefully last experience with ModCloth and their customer support line. I am a veteran of the Service Industry and sadly this is a perfect senario of losing a new and what would have been a loyal customer.

Their clothes are so cute, but every time I order (three times now, embarassingly... I kept hoping the previous orders were flukes) the clothes arrive in poor condition, often to the point of being unwearable. They use cheap fabric that is often more seethrough and coarse than it should be and they are sloppily assembled. Adorable designs, but the quality simply doesn't merit the excessively high price of every item. One of my orders did not leave their warehouse for a month after it was placed and I was unable to return the inferior items because they took more than 30 days to reach me. Customer service is a joke and will take a very nasty tone if you come across as being the least bit critical of the site or product. I'm quite sad to say I will never order from them again because I am yet to find another site with a comparable selection.

I placed an order on a dress on june 10th and here we are june 20th still no dress. It took a full 3 days for it to actually ship. The order was placed during the week, so theres no excuse of even a weekend interfering. Its seemingly forever in transit. Its literally coming from two states away. Modcloth seems to be lost, where most websites I order from with equal quality and priced clothing offer FREE shipping on all orders, they still charge (quite a bit at that) for very slow service. $11 shipping on ONE dress that cost $24? Thats criminal. And to add insult to injury its taking 2 weeks to get it. I used to love this site and order all the time but their shipping and prices have been really deterring that. After this dress is received, I'm sad to say theyve lost a decade long customer.

For a long time I'd look on their website but I wouldn't buy anything because some of the things that are cute are unreasonably expensive. It's not like they sell high qality stuff there, I see same clothes at other stores for way less.
Finally I decided to buy some wall "art". At the same exact day I bought a painting from urbanoutfitters.com, which I received within 3 days. My modcloth order was being "processed" for over two weeks. When I finally got annoyed with them I messaged asking if I could cancel and I was told no I'm too late for that. When I asked about returns the person who works at modcloth told me she'd send me pre-paid return postage. Well I got my stuff after a month, no return postage included. The "art" was tiny and cheap looking. I immediately deleted their app and told everyone I thought would shop there, not to.

I figured the only thing good that would come out of them being bought by Walmart was more affordability but I thought wrong. I hadn't visited the site since Walmart but always loved Modcloth's swim selection. The swimwear costs are higher than ever before with no discounts to be found anywhere. The dillema of forking over 100 dollars or more on a swimsuit stressed me out so much, that I just closed the webpage and decided I would just head to target again this year.

I'd like to start off saying I was a long time modcloth shopper! I started shopping there around 2008 and I made some very memorable purchases with them graduation dresses, to my wedding dress. I shopped at modcloth 3-4 times a year, usually for a piece for an event. This year I placed an order for a red dress and was severely disappointed with the quality of the garmet for 60.00 it felt more or less like a Fast fashion dress. It came wrinkled! I was surprised how different it apparead from the photo.
I had an order for a jacket not too long before the dress and again the item was around 70.00 and looked really cheap. The prices seem to rise and the quality does not.
I don't think I'll be ordering again, and if I do it will be at a way discounted price on eBay!

This is a horrible company. When you ask them for measurements for some of their clothing they never respond or don't get back to you till what you are interested in is out of stock. I had high hopes that I would be able to find a cute dress to wear to a birthday party, found a couple and chatted in to get the measurements to make sure that they would fit me before I bought them and the agents that I talked to told me that they would put in a request to get the measurements. It took about 1 week to get the first measurements and then I couldn't get the measurements due to the dress being out of stock. The other 2 that I requested measurements for a week ago I have still not received an answer for. I found a dress that I like at another site and they responded to me right away. They will be getting my money and this company will not.

Every item that I looked at in their Cyber Monday sale was final sale. How am I supposed to buy any type of clothing or shoe item with confidence from an online seller that won't let me return an item if I dislike the way it looks once I receive it. I could understand this policy if I was trying the item on in store and able to test the comfort and see how it fits my body but this is not the case. It is also shady that the notification that the item is final sale is the same color and size as the notification that it is a door buster deal, the words final sale blend in with everything else. I looked at several garmets before I noticed the final sale notification then went back to check the other things I had been looking at and low and behold it was all final sale.

Before placing my first ModCloth order, I was apprehensive because of the $25 shipping fee. After a comforting conversation with a customer service rep, I decided to go ahead with the order. I now have a slip from Canand Post telling me that there is an additional $40 fee if I want to pick up my item. This is an extremely large extra fee that now makes the dress unaffordable. When I first asked the customer service rep if they shipped to Cananda, they should have let me know about the extra hidden fee. I never would have ordered a $59.99 dress if I knew I'd have to pay $65 in shipping and fees.

So I have ordered for about three years from Modcloth but they are getting ridiculous! The past 2 orders I have had items were "oversold" and I get a 10% off code. 10% doesnt make up for the hassle, Like I had a wedding to go to and I had to run around to find a replacement dress and its just really disappointing work on your stock for goodness sakes! I get my hopes up on a cute outfit and then nothing, I have spent alot of money on your site but if this is the best you can do I'm going else where!
**** Update*** my 10% off code doesnt even work... Is this the best you can do... The items i bought during the 40% off sale are done and gone with and the code doesn't even work the one to make up for the fact you don't know your own stock!

TERRIBLE customer service. Literally, the WORST. They do not represent customer service in any capacity. Despite the appearance that someone is there to "chat" with, they don't listen or try to work with you at all. The "employee's" only recite protocols, never actually listening to their "customer's" needs... just reitering polical rhetoric and protocol the PC has idly spit out. Confidently, I say that Modcloth is the WORST online apparel site. Modcloth is the opposite of integrity, representing a fake and superficial business that cares nothing for their customers, the opposite of integrity. Modcloth opperates detached from the foundations of any respectable business, which I will never purchase from again.

For my first modcloth order I ordered a 40 dollar sweatshirt and 70 dollar sweater. When they arrived the sweatshirt was slightly see-thru and way too short (for a very short waisted person) I can't imagine what someone with a long torso would do. That one was not soft or warm, wasn't sewn too well (the neckline was uneven) and seemed like the quality you would get at a much cheaper place like forever 21. The sweater was ill fitting and weird, though it was soft it didn't seem durable or worth 70! I've purchased nice durable cotton sweaters at the gap that were less $$. So I returned them, dropped off the return package Dec 3rd, it was the 10th before thier agent picked it up, and it has been in transit for weeks! It is now the 21st and it is still marked as "in transit" Is someone walking it there? Do they use the cheapest shipping service there is?

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Sambucivox
Rating 2/10 1/5
Modified review posted Jun-12-2012

"I ordered a blouse as a test run for ordering my bridesmaid's dresses. It was an international order, I chose the USPS option (no tracking) and sat and waited. And Waited. AND WAITED. I also sent three emails to customer service in the meanwhile, asking about their estimate time of delivery, which went completeley unanswered. It's been two months now and I only learned that the order is in RETURN because I checked in on my account. Still no answer from any Modcloth representative, any reassurance or any offer to refund the money I paid for the blouse and their lousy shipping. Needless to say, I won't be going to their shop with my wedding business or recommending them to any other buyers."