I ordered something online from them for Christmas. I ordered it on December 18th and paid $7.99 for shipping and handling. It was supposed to be here in 2-5 days! It is now December 28th (10 DAYS!) and I still don't have what I ordered. I tried to contact customer service but I can't reach anyone so I have to wait for a response to an email. It's well past Christmas and I have no idea when my order will arrive.