TERRIBLE customer service. Literally, the WORST. They do not represent customer service in any capacity. Despite the appearance that someone is there to "chat" with, they don't listen or try to work with you at all. The "employee's" only recite protocols, never actually listening to their "customer's" needs... just reitering polical rhetoric and protocol the PC has idly spit out. Confidently, I say that Modcloth is the WORST online apparel site. Modcloth is the opposite of integrity, representing a fake and superficial business that cares nothing for their customers, the opposite of integrity. Modcloth opperates detached from the foundations of any respectable business, which I will never purchase from again.