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Wow! Sucks to hear all these bad reviews. I ordered 3 dresses from them in July with the fast track shipping but somehow the order got messed up and ended up in the 7 day and was already shipped off. They ended up sending me a new order since I needed the dresses asap. They arrived just in time and they refunded me the full amount and let me keep the 3 dresses since they messed up. I'm giving them a 4 since the dresses were wonderful, the service was quick and the customer service reps were very helpful and sweet.
Andrea S.'s review of ModCloth earned 12 Very Helpful votes
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Our amazing Customer Care team is always here to fix any order issues you may have and I'm so glad to hear they were there for you, Andrea! While we hate when orders don't go as smoothly as they should, we are here to always make it right for you. Thanks so much for being such a great customer!