THIS IS A WARNING TO ALL CUSTOMERS,
I would would not ever recommend buying from Modcloth, after 3 months I finally received my products and after 2 times of trying to ship my items and not succeeding due to the format of the address form not being right, and having to return the products and buy again I lost a lot of money just from being a Canadian and having the inflation rate of the dollar I didn't get full refund of the products. I also was not able to receive most of the products wanted because of them selling out and i had to order them again. And after waiting for my product for over a few months I had to pay over $150 for customs. I would recommend buying from Urban Outfitter where they ship right to your door and will refund the right amount of money always no matter what currency you are paying with.

I must echo the many, many reviews on this site that have reported slow processing times, issues with shipping, and slow-to-respond "Customer Care." I have ordered from ModCloth twice and while my experiences haven't been as negative as a few of the ones posted here, I am really displeased with the way ModCloth treats their customers. It's been a week since my most recent order and I still don't have shipping information.

The last time I ordered, it took as long to get shipping information, which was changed on the day I was supposed to receive my package. I got it the next day. About three days after my order, when I hadn't gotten shipping information, I inquired as to the whereabouts of my package via email and got a response on the very day I finally received my order. Chats and phone calls to ModCloth were utter wastes of time. So, if you do have an issue, you're likely to wait for some attention from "Customer Care."

The clothes are cute, but perhaps overpriced. I didn't pay full price, however, so I can't complain personally. I waited until there was a sale.

In general, I'm pretty unsatisdied with the service and don't expect to order from ModCloth again.

Comparing the quality of service and apparel from a few years ago to now is disheartening to say the least. When I first began shopping at modcloth.com in 2011, free shipping started at $50, returns and exchanges were free, and free gifts were occasionally included! I received orders before the expected delivery date. The quality was superb, and I felt that the cost was very reasonable. I rarely had to use customer service, but when I did they were sweet and helpful. I started seeing changes when Matthew Kaness took over the role of CEO. Shipping prices went up, free shipping was changed to $75, and no more free returns unless you settle for store credit. Quality has also gone downhill, and with prices going up I was at my limit. When the "new" app was revealed a few months ago that was it. Useless, unworkable, and infuriating are just a few words that come to mind. My entire order history was erased. Five years worth of purchases, reviews, and wishlists gone. It has been five months and the app still does not impress. I have not ordered since January and will not ever again. With Walmart buying Modcloth out, I only see a dull and dark future for this once great company.

I ordered from ModCloth the first time and they shipped the WRONG shoe SIZE. Upon receiving the order, I immediately contacted customer service regarding this issue. I received a response stating that my size was STILL IN STOCK and that they've shipped me the correct size. The following day, I received another email from Rachel, the customer care representative, stating that they again, made a mistake, and that my size was NOT available. Had ModCloth actually shipped the CORRECT SIZE initially, maybe it would not have run out of stock. To state that they still had my size and then retract that a day later added to the frustration.

The customer care rep stated that she can offer a 20% discount. 20%, really? I had a 15% off code as a new customer. That was not enough to quell my frustrations with them for their mistake. Additionally, they currently have a 30% dresses and sale items, but can't give me a 30% off due to their mistake. That is beyond me.

All I do is shop at online retailers, so I have plenty of experience with customer service. ModCloth does not care about keeping their customers satisfied. Stay away from this online retailer. I refuse to shop here ever again, even if they provide me with a 50% off code!

STAY AWAY!

I really really wanted to give modcloth a try because they do allow these unique designers to showcase their products (most of them looked so interesting that I couldn't wait to get my hands on them) so I ordered from them several times and here is my experience:

1. It has become apparent that some of the products are definitely not worth the money. There were several products that I saw on their websites that I wanted to buy but ended up buying from somewhere else cheaper(exactly same products directly from designer or through other online platforms if you are willing to look for it).
2. I ordered 3 pairs of shoes from them. The common issue with modcloth is that the pictures must have undergone some editing because the colors are ALWAYS different. I returned two of them because of the colors. They were different enough for me to SPEND money to ship them back (I was told that I would have to pay for my shipping if I returned them). The last one I kept because I did want a pair of navy colored shoes but I regreted after wearing it for a day because for a pair of low heels it was extremely uncomfortable (definitely not a quality product of worth)
3. For international shoppers:
I moved to Canada. At this point I buy a lot of stuff online because some of the brands have no retailers in Canada. I have not experienced a lot of issues with duty (crossing the border) with stuff I've bought from other places. However with modcloth (I have no idea why) I get charged almost 30% duty.

At this point. After all my frustrations (6 purchases and 600 dollars later) I think I am going to give up on this website.

For some reason, the dress is just not happening in the mall. I never see cute, vintage, well-fitting dresses in my size that don't cost an arm and a leg. The stuff out there is just bleh. Then, somehow, doing a search online for "vintage, plus sized" I came across ModCloth and BOOM! Revelation! I am no longer frumpy, bumpy, boyish, ill-fitted and colorless. My new mojo image is feminine but strong, witty, bright, fun, curvy and sassy! People say "I want to raid your closet". The funny thing is that even my regular wardrobe looks fresh now that I have these awesome ModCloth go-to dresses. I would say there is not a day that goes by without a compliment. And, heck, that's nice. Absolutely everything I have bought (4 cardis and about 22 dresses) fits perfectly, launders well and looks amazing!
ModCloth even sent me a coupon code to use on a future purchase because I hit buy a little too quickly one time before entering a discount code. So, I am good with the customer service side, and happy as a clam with my gorgeous wardrobe! Opening a ModCloth box is just too wonderful. If folks are scared about buying online, please don't be! Read the measurements carefully, and the other customer reviews, understand the material and care required, and, don't buy before you double check the order.
I suppose if you don't know what looks good on you, you are better off at the mall. But, if you want to save money and time and have something not every teenager is buying at Target, shop ModCloth. You sassy gal, you!

It was my very first order frm this website. I got the Shipment notice the very next day I placed my order. And while waiting I started reading reviews from other websites including here. When I read abt their shipment delay I was really concerned. But I got my order on time, infact I placed the order on a saturday and the clothes were delivered on Thursday.
Abt the quality, it was ok. I feel the price I payed was huge. Shops like Macy's may sell tht for the price I payed. Well, the most imp thing was the size. Even though the website said, true to size I felt the dress I bought was very large. So I called customer service and told the same. They asked me to go for a quick exchange If I wish to buy a smaller size. So its like they placed a new order for a size smaller and for the original dress I had to return back for a full refund. The new dress arrived this Monday which I felt was a very quick shipment, considering the fact that they did not even charge for my shipment.
I believe other bitter experiences mentioned here, are mainly coz they might not have the items ordered instock.
But, will i recommend this to others? Probably now, mainly because I felt items are too costly. Also people who are fit conscious should gamble here.
P: S The new dress arrived was also not that great fit for me. And it was a size 'S'. Cant go lower than tht.:)
Hope this helps

DO NOT BUY FROM MODCLOTH! I've ordered from them multiple times and up until now have not seemed to learn my lesson. You cannot cancel an order unless it is within a 60 MINUTE time frame. That's right, one whole hour! The order hadn't even been processed yet and was still "pending" a few hours later when I tried to cancel my order, and they claimed it was impossible. So I waited (a long time) for my package to come just so I could send it back for a full refund. WHICH I was told could take anywhere from 4-8 weeks to process. Meaning that my money with modcloth would be tied up for at least a month, maybe two! Not to mention, I returned my order because I found the item I wanted (which was out of stock on modcloth) on the website of the actual manufacturer. Which leaves me with the question, why are we ordering things from modcloth when we can usually get the item directly from the producer of the product for a CHEAPER price. Lastly I will state that the quality of the items I get from modcloth are typically very poor and highly overpriced. They tend to forget to mention when a dress doesn't have a lining and therefore is completely see-through. They also don't mention that the buttons are sewed on so poorly that an 80 dollar dress will only have it's original buttons for a few wears (if that). DO NOT BUY!

I contacted customer care three times about an order because I was afraid the stylish surprise would be oversold and look at that, it was. It also took them 4 business days to tell me that, when the 2nd time I contacted customer service, the woman told me my items were ALL accounted for and ready to ship--which was FALSE. I can't even begin to explain how frustrated I am because this has happened to me so many times when shopping at ModCloth. I've been a customer for over 8 years now and it's absurd that in EIGHT YEARS they still have not been able to fix the problem of overselling items. I am so furious. I don't care that I was refunded, I want to receive the items that I was confirmed to have ordered. And now I will have to wait another six months or however long for it to come back, and I'm sure this will happen then as well. On top of this entire fiasco, they send me 10% off, which is basically a slap in the face. Unidays gives me 15% off my ModCloth order every time! I won't even use the 10% because it is essentially worthless. If I buy something for $50, I get $5 off, wow. I don't want a coupon, I want the items I ordered. $5 is not nearly worth the inconvenience and annoyance I have endured with this order.

I'm getting to the point with ModCloth where it's such a frustrating experience that it's not even worth the clothes. Half the time I don't end up getting them anyway.

Yikes! I should have looked for complaints first. I didn't think I need to, this kind of thing doesn't happen outside of swapmeets. At least swapmeets are conspicuous about returns. And, of course you see what you're buying before you buy it. Not the case here! A one-star review is generous. And apparently, you will get charged for returning items that turn out to be embarrassing to wear, quality and size wise. I bought what looked like cute clothes at regular price and "final sale". An all around cringey and horrid experience. I thought for a moment customer service was somehow joking when I contacted them about my order. How this is an operating, respectable business, I am afraid to know. There is no store credit for all the things I purchased. And, this was my first purchase ever. The clothes won't fit my slender 12 year old niece. If she was maybe 8, yes. One item would possibly fit if she were 10 again. Not hyperbole. It's like the size charts are intentionally incorrect? Why set up a "final sale" with sizing charts if you're not trying to rip people off? Save yourself from an ambush obstacle course that will trip you up on any of the many issues not normal for respectable retail. This place needs to liquidate to a low price point children's clothing supplier (ages 6 - 10), sell its assets, close up shop, and stop taking people's hard-earned money. Please know I'd rather try my luck at Walmart where at least I know if I can't wear something because of defective sizing or quality, I won't be robbed. Do you own a sewing machine and a pet? If they won't take your defective, unwanted, unwearable items back you can try making a sweater for your small to possibly medium size dog. Or a couple of teacup pooches. A cat? Run the other way and support another business that won't be this bad. Pay $142 for something that you like and can wear. Tell your friends. Spare me the customer service "sadly, no", "sadly, we" responses, ModCloth.