Cynthia M.

Yikes! I should have looked for complaints first. I didn't think I need to, this kind of thing doesn't happen outside of swapmeets. At least swapmeets are conspicuous about returns. And, of course you see what you're buying before you buy it. Not the case here! A one-star review is generous. And apparently, you will get charged for returning items that turn out to be embarrassing to wear, quality and size wise. I bought what looked like cute clothes at regular price and "final sale". An all around cringey and horrid experience. I thought for a moment customer service was somehow joking when I contacted them about my order. How this is an operating, respectable business, I am afraid to know. There is no store credit for all the things I purchased. And, this was my first purchase ever. The clothes won't fit my slender 12 year old niece. If she was maybe 8, yes. One item would possibly fit if she were 10 again. Not hyperbole. It's like the size charts are intentionally incorrect? Why set up a "final sale" with sizing charts if you're not trying to rip people off? Save yourself from an ambush obstacle course that will trip you up on any of the many issues not normal for respectable retail. This place needs to liquidate to a low price point children's clothing supplier (ages 6 - 10), sell its assets, close up shop, and stop taking people's hard-earned money. Please know I'd rather try my luck at Walmart where at least I know if I can't wear something because of defective sizing or quality, I won't be robbed. Do you own a sewing machine and a pet? If they won't take your defective, unwanted, unwearable items back you can try making a sweater for your small to possibly medium size dog. Or a couple of teacup pooches. A cat? Run the other way and support another business that won't be this bad. Pay $142 for something that you like and can wear. Tell your friends. Spare me the customer service "sadly, no", "sadly, we" responses, ModCloth.