When I would order from ModCloth in the past it was always a wonderful experience but the quality of the products they sell has suffered tremendously, the products are cheaply made and marked up WAY too much for what you're getting. The dress sizes are incredibly inaccurate, clothing that is purported to be for plus sized women is absolutely inaccurate and for that reason I am having to return three items from their online store. Absolutely NO allowance for large chested women in their dresses, you used to be able to leave reviews on their site about this but I suppose they were getting too many poor/negative reviews. Save your money and spend it on quality clothing from reputable brands and save yourself the disappointment of their misleading marketing. There's no worse feeling in the world than being excited you found something beautiful for your body only to have your confidence shaken by the misrepresentation of the company's "size charts". It's a shame.

I finally pulled the trigger and ordered a haul of ModCloth items. I've been thinking about ordering form this company since 2011 but was always scared. I ordered 12 things: two pairs of shoes, 2 skirts, 1 dress, 3 sweatshirts, and 4 blouses. I ordered it on 2/3 and got my order today, 2/9, so shipping was incredibly fast. Because of my excitement I started reading some reviews and was nervous bc of the horrible reviews that were left on here. I spent a lot of money on my order so I wasn't sure what to expect. I'm not sure what people are buying or why their shipping is so slow but my things came super fast. Then of course I started trying everything on and everything fit like a glove and was beautiful high quality material. I'm not sure what everyone else is talking about but my experience was very positive. I will be ordering again. I'm so excited for my new things! I love them.

I bought a sweater and two dresses there that I love, so it's not the products I have an issue with - it's the business practices. Customer service is impossible to get in touch with (Very long hold times, closed for lengthy holidays, and not available on the weekends when most working people have time to handle these things) so no way to get questions answered. And the return policy of 28 days is completely insufficient. Also, they measure that very specifically - from the time they ship out the item (it took 10 days for me to receive it once shipped so there's 10 days lost) to the time they receive it (we don't have control over shipping times which are obviously quite delayed these days). Their policies show disrespect for their customers and I've decided not to shop there again.

I used to love Modcloth. I truly don't know what happened. Now, the clothes are low quality, overpriced, and the return policy and shipping charges are a bit extreme ($12 to ship only one item! On top of that, if the item doesn't work out, not only do you lose out your $12 but. Another $5 is deducted from your return! Plus, you only have 28 days to get your return in the mail AND good luck trying to talk to any customer service rep--you'll be on hold for an hour!).
All in all, Modcloth is NOT worth your time or your money. I'm stuck with $70 merch credit. After I spend it, I'm done with Modcloth FOREVER

I purchased a couple items from ModCloth for my daughter for Christmas that I tried to return. According to the return policy returns are allowed within 28 days from when they were shipped. I missed it by a day and they would not allow my returns. Even after I informed them that it was a Xmas gift. All tags are attached. Items are in same condition as I received them.

I have been shopping here for many years. Was told they were bought out and the new company change their return policy. Sadly won't be shopping here again!

I've been ordering from ModCloth since I was in high school and I'm absolutely appalled at how bad it's gotten.

This past Black Friday, I placed an order for almost $300 worth of items, at about $150 thanks to Black Friday sales. Didn't hear a single peep out of them for nearly a month, until the week before Christmas, I get an email saying my order was refunded.

I ask customer service why this happened and I get ignored for two days.

I@ them on Twitter and get an immediate response to my customer service request -- and blocked by them on Twitter.

They tell me the order was returned to them so it was processed and refunded-- all except the $10 I paid for shipping.

I never got a shipping email. From all accounts, it looks like the order never left their building. It probably got lost somewhere and when they found it, instead of express shipping it to me AS THEY SHOULD HAVE DONE, they processed it as a return and decided to keep my shipping.

Nearly four weeks and I was not contacted about this once. I was not asked if I still wanted the order. Nothing. Not a peep.

I am understandably angry about this, but I am especially angry to find out that they then went and sold all the items in my order and now everything is unavailable.

Why does this make me extra angry?

BECAUSE I AM STILL GETTING ADS FOR THOSE ITEMS.

Two weeks later, and I am still getting ads telling me to buy the items back full price.

Now I have Christmas gifts that will be late to people. I tell them they need to refund my shipping and they do-- as a courtesy, they tell me.

You never shipped my stuff in the first place. You did not complete your end of the bargain. And now Customer Service Manager Aaron has the gall to tell me, "oh what a bummer?"

I have no faith in this company anymore. They clearly don't care about their customers. I can only assume this whole endeavor was just to make a quick buck by turning around and selling the items I ordered at full price. I've worked in e-commerce for over ten years and every company, from the smallest to worldwide will ALWAYS contact customers if a package didn't go out when it was supposed to. Not return it to the shelf and sell it, while pocketing the shipping.

The gall.

They do have some cute stuff, at a hefty price tag. I prefer "Unique Vintage" myself. That being said I have ordered from Modcloth before. The sizing range is all over the place. Even looking at sizing guide and taking my own measurements with a ribbon measure I can never seem to get the size right. It's like one thing will fit then the next is way off. Also I recently ordered two dresses during their cyber Monday/Black Friday sales. It said they shipped out a few weeks later, then a few days after that one of the dresses was refunded and is now sold out. Absolutely ridiculous. The other dress is stuck some place several days late and has no updated date for delivery. I just don't think they should take my order, hold my money for weeks then go oops this is actually not available.

Every item that I looked at in their Cyber Monday sale was final sale. How am I supposed to buy any type of clothing or shoe item with confidence from an online seller that won't let me return an item if I dislike the way it looks once I receive it. I could understand this policy if I was trying the item on in store and able to test the comfort and see how it fits my body but this is not the case. It is also shady that the notification that the item is final sale is the same color and size as the notification that it is a door buster deal, the words final sale blend in with everything else. I looked at several garmets before I noticed the final sale notification then went back to check the other things I had been looking at and low and behold it was all final sale.

I used to love buying clothes from Modcloth - they would send a little packing list that would double as a return slip for anything you wanted to return, along with a prepaid stick-on label. In the last year or so, everything has changed. Now you pay for shipping both ways on a return, and the process feels purposefully designed to be convoluted to discourage returns (you're gonna have to dig through your emails to find an order number, try to resize a return label formatted for a label printer, print multiple pages that must be included...) The dress I bought was missing a button, so I'm out $15 in shipping costs for a dress I'll never wear. They've lost my business for good.

I used to love Modcloth; I have so many pieces from them that I wear on a daily basis. The quality has never been perfect, but nothing in this last order fit well. All of the dresses I ordered were too big or too small, weren't proportioned right, had bad stitches, had no lining in lightweight fabrics, or had no pockets. I had to go out of my way to get them to issue me my refund, even though they've had my returned items for 12 days! Between this, the website losing customer information and faves, and no longer being able to exchange items instead of returning them, I will NEVER shop here again.

I'm really disappointed by the dive modcloth has taken over the last year. Their customer service used to be great and is now terrible. I have been trying to return a dress for weeks. No one has answered the phone, returned my emails, or responded to their live customer chat.
Additionally, the quality and style of their clothes has gone downhill while their prices are higher than ever.

A few years ago I bought a quilt that came frayed. Left a bad review that they took down because they "do not publish reviews for defective items". The only resolution they offered me was a 10% discount for my next purchase (I spent around $100 for this quilt). TERRIBLE customer service. I should have gotten a complete RETURN for a "defective" item. They didn't even offer to send me a replacement. No integrity with this company.

I ordered from ModCloth the first time and they shipped the WRONG shoe SIZE. Upon receiving the order, I immediately contacted customer service regarding this issue. I received a response stating that my size was STILL IN STOCK and that they've shipped me the correct size. The following day, I received another email from Rachel, the customer care representative, stating that they again, made a mistake, and that my size was NOT available. Had ModCloth actually shipped the CORRECT SIZE initially, maybe it would not have run out of stock. To state that they still had my size and then retract that a day later added to the frustration.

The customer care rep stated that she can offer a 20% discount. 20%, really? I had a 15% off code as a new customer. That was not enough to quell my frustrations with them for their mistake. Additionally, they currently have a 30% dresses and sale items, but can't give me a 30% off due to their mistake. That is beyond me.

All I do is shop at online retailers, so I have plenty of experience with customer service. ModCloth does not care about keeping their customers satisfied. Stay away from this online retailer. I refuse to shop here ever again, even if they provide me with a 50% off code!

STAY AWAY!