Nina L.’s Reviews of ModCloth & more

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ModCloth

Women's Clothing

“Customer experience has sharply declined”

10/29/21

Verified purchase

I used to love buying clothes from Modcloth - they would send a little packing list that would double as a return slip for anything you wanted to return, along with a prepaid stick-on label. In the last year or so, everything has changed. Now you pay for shipping both ways on a return, and the process feels purposefully designed to be convoluted to discourage returns (you're gonna have to dig through your emails to find an order number, try to resize a return label formatted for a label printer, print multiple pages that must be included...) The dress I bought was missing a button, so I'm out $15 in shipping costs for a dress I'll never wear. They've lost my business for good.

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Thank you

Jason B. – ModCloth Rep Over a year old

Hi, Nina. I'm sorry for any disappointment, as well as for any issues with the item you ordered. I will certainly share your feedback regarding the returns process, as there have been some changes since our site and system updates earlier in the year. Regarding your dress, we always ask that you please reach out to our Customer Care team if you receive an item with damage or defect, so that they can take care of the issue, right away. If you haven't yet spoken with them, please give them a call at 888-495-9699, or chat with them by clicking the "M" icon at the bottom-right of any page you're browsing on the site. You can reach them from 9am-8pm ET, Monday-Friday, and they'll be glad to assist.