• Microsoft

Microsoft

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Overview

Microsoft has a rating of 1.67 stars from 412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Microsoft most frequently mention customer service, phone number, and bill gates problems. Microsoft ranks 155th among Mobile Applications sites.

  • Service
    144
  • Value
    127
  • Shipping
    87
  • Returns
    89
  • Quality
    127
Positive reviews (last 12 months): 5.8%
Positive
5
Neutral
3
Negative
78
41
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Until then, I will be making their customer service reps hate living.
  • I go onto microsoft account and there is no settings button.
How would you rate Microsoft?
Top Positive Review

“They are doing their best”

Gael S.
1/6/24

I have seen their recent update that was back in the previous month where they are trying to expierement with the embedding of their own "chatgpt", don't remember how it's called, but it serves as a help for a user which can literally do everything for you. Recent times microsoft started to delight me by the updates, earlier there were dry security updates and some minor fixes, but now it seems to me they are really doing their best to deliver quality solution.

Top Critical Review

“Sims4 expansion pack cost”

Cait K.
2/16/24

This company literally sucks. I was on the phone for over an hour with three different people because sims 4 says the snowy escape expansion pack is 19.99 and EA shows 35.99. The representatives saw the same thing and that the price was recently adjusted, YET they could not price match and now want me to contact the developer. Utter BS. Just want to boycott the whole entire system and this screwed up multibillionaire company.

Reviews (412)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62) microsoft account (18) phone number (16)
Thumbnail of user joshuabeaumont26
2 reviews
1 helpful vote
January 17th, 2024

Xbox are discriminating me and stealing my cash and what I mean by this is they make you pay for your gamer tag and then take it off you in a few years time and I'm not on about the free ones they give you this was paid for by me and I've had that name for many years and they've took it off me so now I have to pay for new one even tho other people have the same gamer tag i just got taken off me I feel violated and discriminated it's disgusting all these years on Xbox and their doing that it's unbelievable but it's true I wouldn't advise anyone to get an Xbox as even the games are buggy and don't work properly they just take your money and give you crappy games that don't even work properly and even trying to contact them about issues it's like finding a needle in a hay stack. XBOX ARE DELETING THIS POST EVERY TIME and have now blocked me from speaking to anyone or getting a call back or posting about this. I wouldn't be taking the time out of my day to write this if it wasn't true and for people saying it's their right to take it off under TOS it's not and we could argue and argue but I have the pictures and proof it's not in violation of any of the rules. But people will always try and say differently until the day comes when it happens to you then you'll care but we need to rise up together and put all these complaints into action they delete all the bad stuff and keep all the stuff that makes their company look good when it's not please people help spread this and get them taken down a notch from them thinking they can do anything and get away with it do you really want them in your society and for your children to get into this

Thumbnail of user ms.melo.bales
1 review
0 helpful votes
January 23rd, 2024

The fact that I just had to enter a bunch of very personal information to recover my account, received a code to another email etc and I still can't even set the new password? This is ridiculous, felt very invasive, and was ultimately completely unhelpful. I'm literally just trying to create an account to something else entirely, so I can do schoolwork, and now I'm on a whole other mission. This is the dumbest system I've ever experienced, and I wish that that was a joke.
Would be nice if it was something like this: https://www.youtube.com/watch?v=RwC9CP_2YKE

Tip for consumers:
I use Microsoft office products alllll the time, I think when they are good at something it's really good. HOWEVER they have a nasty habit of either nerfing their own products OR making the user experience for day to day tasks and issues a total.$#*!ing.nightmare.

Service
Value
Shipping
Quality
Thumbnail of user jeffreym1452
3 reviews
1 helpful vote
October 26th, 2023

I took out another website address and even though I already had Microsoft 365, I was asked to sign up the new website with Microsoft again. Hence, I did, unknowing that I would be billed quarterly $480 that is part of a one year subscription to the Microsoft 365. Apparently it was a Business Account, which was fine, but the billing was not explained. It is probably my fault, but it has been impossible to speak to a business representative from Microsoft. Microsoft needs to understand that their customers are not all fluent in "Tech Language" and cannot navigate their complex dispute methods.

Products used:
Microsoft Business Office 365

Thumbnail of user ktownboy66
7 reviews
2 helpful votes
November 29th, 2023

Microsoft's Edge has never appealed to me and I've never used any of its features. Their system is not desired by me because its not as people friendly as the google formats.
I hate forceful sales tactics because I usually, at 75 years old, know what I want to buy.
Currently, I can not access my PC because MS refuses my user ID/PASSWORD that I've had for years. This feels as if I'm under a dictorship.
At my age, A.I. MAKES MY HEAD H U R T!...My desire is to find a means to get MS completely out of my PC sytem.
It is totally disgusting that humans seldom can be spokento in this country that is venturing away from American values as have been the founndation of what used to be America The Beautiful.
My stomach turns...

Tip for consumers:
I have utilized SITEJABBER several times and I love your format. You really offer consumers a great opportunity to "TELL IT LIKE UT IS!!!".
If only the money grabbers would give attention to what consumers are expressing.
Much like our politicos, corporare America will pay a great price for taking astute consumers for granted.
Thanks so much SITEJABBER.

Products used:
This entry pertains to a PC I've had for several years with the MS OAS.....

Service
Value
Quality
Thumbnail of user stevenslance321
3 reviews
0 helpful votes
October 10th, 2023

If I use multiple tabs and use say " bing", as another search engine, my PC hard drive goes into hyper mode and starts freezing up and I literally have to start over with what ever I'm doing. I deleted alot of the Microsoft in my settings but it keeps updating, I have no control over my PC.

Products used:
Electronics

Service
Value
Thumbnail of user stevens3183
2 reviews
0 helpful votes
February 22nd, 2023

Microsoft has become the least customer focused company on the planet. They have set up processes that prohibit individuals to call them about billing issues. They can't tell me what product or service a charge is for even after I spent 2 hours on chat and 5 hours on the phone trying to find someone to help me because I am being charged for something that I didn't even know I subscribed to. All our kids use MS software on student accounts. My wife and I don't use MS products at home, we don't have a P.C. And haven't for years. We also don't have an Xbox, a sales force account or paid linkedin accounts. Had to report the charge to Amex as fraud. They have really fallen from the young innovators who battles big blue and the men in suits who they now appear to be. No wonder nearly every other competitor is better and cooler than them

Tip for consumers:
Don’t use Microsoft products

Products used:
None

Service
Returns
Quality
Thumbnail of user peterc1188
1 review
0 helpful votes
May 4th, 2021

How do you launch a console and 7 months later it's still not available. Who's ever brilliant idea it was to make it online only should be fired. So now every $#*! in the world is buying them all and selling them at double the price. That should be Illegal!
Just saying bad job all around. I mean if you can't make enough you should of waited to launch. I own every x box out there but looks like I'm swimming to Nintendo. Cause Sony sucks too!

Thumbnail of user patrickg655
1 review
0 helpful votes
December 7th, 2021

I have called multiple numbers each leading me into a circle and quite literally hanging up on me. I am a MS shop but I can tell you when you call for a product that is not cheap then the person is supposed to help never even heard about it that makes for frustrating day.

Service
Value
Thumbnail of user anonymousc1186
1 review
0 helpful votes
October 29th, 2022

I have owned and/or plaid different games on ALL of the different Xbox consols and every single one of them have a horrible issue with over heating way too fast then making a scary and loud sound then freezing up and shutting off during important times of the game then you end up having to do everything all over again. You would think after making so many different consols this issue would be fixed but nope not at all. So the personally i will not be buying your products anymore until this issue is completely fixed. No consol should over heat like that after only an hour of playing. Most of your games take a lot longer just to beat 1 mission. So where is the since in that?

Thumbnail of user timb366
6 reviews
60 helpful votes
March 12th, 2019

Included in every software and firmware update is Bing and Microsoft store.
These updates are intentionally almost impossible to get rid of. We used
To be able to trust Microsoft and this is no longer the case. If you are upset
As I am, then consider sending their CEO an email at *******@microsoft.com.

Thumbnail of user sweetp12
1 review
4 helpful votes
June 25th, 2020

I just got off of work at 12am come to play the game and I got a random message saying I need to recover my account I filled out paperwork wrong two times and then right two times now my account is locked I can't log in to change the phone number Even though I changed the number in January.

Thumbnail of user rachelg154
1 review
2 helpful votes
August 14th, 2018

As a writer I depend on my computer and MS Word. However of late I am experiencing tremendous slowdown while writing and it just so happens to slowdown when you clowns push an outdate out. I wish I could turn it off your updates or actually schedule when NOT to download it. You make oeoples lives miserable...

Thumbnail of user susanl68
104 reviews
439 helpful votes
June 21st, 2018

Microsoft has very little integrity, if any. Microsoft hired not an American, but a foreigner, an Indian CEO, who only learned about high tech thanks to the USA, and got to come to the USA on a special visa and now runs Microsoft, but not without thinking that he has the right to tell Americans what we should think and how we should think and how we should live. Satya Nadella sent his views to each and every Microsoft employee concerning Illegals and immigrants, and if you don't Kiss Satya's oversized bottom, you won't do very well at Microsoft. Of course, Satya stopped being grateful to the USA the moment he gained his Dreams, and he sure doesn't plan on making sure that any ordinary Americans gain their Dreams. Not in the cards. Bill Gates is a worthless America who cares not one speck for other Americans.

Tip for consumers:
After Operating System 10 and its revisions was introduced and trashed lap top owners, I gave up entirely on Microsoft. Now that Microsoft is in the business of telling Americans how they should think and what they should believe, I want nothing more to do with Microsoft or its foreign leadership.

Service
Value
Returns
Quality
Thumbnail of user onestr
6 reviews
79 helpful votes
April 8th, 2020

Microsoft is living proof that to be highly successful in the USA you need to be a thief. Billy boy gates who started this monstrosity stole most of the code from others. He had little skills himself in programming but was more of a sociopath than anything else.
Having had YEARS and YEARS to do it, MS still cannot produce a reliable, secure and bug free operating system. Now the company itself has become a hacker, injecting code into your windows without your permission or notice. Their software is so bad my advice is to avoid it at all costs. Ditto their so called "support". Learn linux, unix or go with apple, much better choice except that MS has a stranglehold over 3rd party software so hard to get any programs for free unless u use windows. Hopefully trump will break up some of these sluggish, incompetent and dishonest giants, but don't hold ur breath
I have to image my windows OS because it is so flaky and given to serious errors the only way to repair it is to reimage the entire OS.
Constant needs to reboot to eliminate bugs. Inexplicable error messages and advice that leaves you more in the dark than when u started.

Thumbnail of user djfemmiej
35 reviews
76 helpful votes
August 8th, 2016

Microsoft 10 they want $119 for WINDOWS 10 it and it removes programs IT REMOVED MY SIDEBAR after installing it on my main computer now I have to do a complete computer reset after speaking with SAMSUNG BUMMER and I decided not to get it AND INSTALL IT ON MY OTHER COMPUTER now my cd rom is not reading I am going to give them a serious bad revview on sitejabber one of the most expensive sites on the internet and their programs and support are a hot mess every time they roll out something new they ruin something you already had! MICROSOFT.COM needs to hire new programmers they haven't updated the media player even though it is very good in YEARS!

I have to use their products but these companies need to be responsible and service their programs after you install them kicking out programs that worked just fine prior to installing windows 10 I rebooted my computer at least the cd rom is back

Thumbnail of user darthh
2 reviews
32 helpful votes
January 16th, 2014

This review is about the business Microsoft. It seems the golden years of this company are gone. Windows XP was great. Windows Vista was a mean trick on the planet. Windows 7, well anything after Vista is wonderful. Oops Windows 8! I'd like Vista again please. Make the pain stop! Actually to get around Windows 8 I ordered a Windows 7 from a reputable online company that is based in the good old US of A. And now we are hearing talk of Windows 9... seriously! What Windows 7 isn't good enough for Microsoft? You want to ruin your reputation further? I'm guessing Bill Gates is retired or something. It's like some weirdo on the board of directors of Microsoft had a bunch of anti-money making ideas and finally when Bill Gates retired they were able to bring their evil fruit to fruition. I'm not sure if this will make any sense but I run a business so hear me out...

Windows 8 is a good phone OS but a really really bad PC OS. Windows 7 works. But I'm still mad at Microsoft for killing XP. So let's compromise. Windows 8 stays on the phone and Microsoft should start shipping out Windows 7 again for the desktops and notebooks. Sorry Microsoft but I'm not going to pay $400 for a tablet with your OS on it when I can get one with the same specs for much cheaper with Android OS.

And if I may say so Microsoft you seem to pay more attention to Apple marketing campaigns then consumers. Do you really think everyone is in love with Apple and imacs, ipads, and Apple notebooks? If so you are falling into Apple's hands. If I wanted an Apple computer I would go buy one. Microsoft, you ran into a lot of trouble since you started comming out with another OS every few years. They keep getting worse. You also got in hot water when you came out with an OS that would be usable on all modern devices and tried to force it down our throats like Windows Vista. Windows 8 is a great phone OS it really is. You don't need to trash it and make us hate you more by coming out with another Windows OS. Windows 7 works. Stop breaking your OS please.

Microsoft if you really want to make consumers happy bring XP back. Make your next OS look like XP and be compatible with software that ran on XP. I'm not talking about silly virtual fake compatibility. You have several years. Rewrite it from scratch and make it good and make it 64 bit. And could you please improve your silly idea of a firewall. It's so easy for hackers to disable it. I fix other's computer problems for work. I also do custom builds and no one wants Windows 8.

Thumbnail of user davee3
3 reviews
2 helpful votes
December 27th, 2011

Whenever I have a problem with Microsoft software I can never find a "free" answer. Everywhere I seem to go on their site takes me to paid problem tickets for $35 or more and then there is STILL no guarantee that they will answer the problem. For such a large company why can't there be a first line of defense which someone can analyze the problem and then let me know if it is worth paying for an answer. I also lost all use of my forms on my web site. I thought it was my web provider, but they informed me that Microsoft no longer supports their FrontPage software. WHAT? How can they do that to me. I don't have time to learn a new software. They suggested I purchase Web Expressions from Microsoft. It was a waste of $69 and the most un-intuitive program I've ever bought. I gave it to the local school who gave me the web site wordpress.org to revamp my website and THAT worked and I didn't have to pay for it except for a template I liked and had instructions on how to use it.

33 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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