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1.5

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Microsoft Reviews Summary

Microsoft's reputation is marred by significant customer dissatisfaction, primarily due to its inadequate customer service. Many users report frustrating experiences with long hold times, unresponsive support, and unresolved issues, leading to feelings of neglect and disrespect. While the company's product quality and range receive praise, the inconsistencies in delivery and support leave much to be desired. Complaints about account access, data loss, and perceived censorship further exacerbate frustrations. Overall, while Microsoft offers valuable products, a critical need for improved customer service and communication is evident to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
153
value
135
shipping
91
returns
95
quality
134

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Louisiana
10 reviews
11 helpful votes
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WINDOWS 10
December 30, 2015

I just have to offer the following review for Microsoft since I've been disappointed with them since Windows 7. I liked Windows 7 but 8 and 8.1 really sucked! This, of course, made me very wary of Windows 10. I finally decided that they couldn't possibly f___ it up more then 8 or 8.1 so I took the plunge! I upgraded to Windows 10 and I can't tell you how pleased I am with it. I should tell you that they allow you to easily return to the version of Windows you're upgrading from for a limited time if you don't like it. This should put your mind at ease if you're sitting on the fence. I don't like Metro as tiles are much slower navigating then the standard start menu. That, of course, is easily rectified by installing Classic Shell. Making Google your search engine and homepage is a breeze and removing Crapware is just as easy! Microsoft, we're friends again!

Stewart C. Hagerman

Member: American Mensa Society

Date of experience: December 30, 2015
Japan
3 reviews
9 helpful votes
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Windows 10
October 16, 2015

Windows 10 is such a wonderful piece of engineering as I'm told.It's just another Microsoft piece of junk is what it is. It is a masterful piece of spyware too.

Date of experience: October 16, 2015
Malaysia
3 reviews
8 helpful votes
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It is best to do a manual update to Win10. It is painless and straight forward for any activated Win PC. But there will come a time when you encounter problems and Micrsoft or any "gurus" that sprung up like mushrooms within a day or 2 of the official release advised to "reset". Even if you have to reset select "maintain your existing file" rather than "clear the existing apps, settings, files". I am talking through experience here where my keyboard/mouse/USB drivers are not loaded after Win10 reset, therefore leaving me stuck staring at the "lock screen". I can do a format and reinstall Win10 with the risk of not getting the copy of Win10 not activated. Because the Serial number of Win10 is a generic number from my Win PC, I had checked on my 1- Win7 (same number), 3- Win8.1 (same number) except the product ID is different. These number cannot be used as "your own" copy serial number. Whatever you DO NOT RESET your Win10 (bcoz any marginal compatible/updated drivers) will be deleted. So now I have to down grade back to my previous Win 7 Ultimate version update all the drivers back and do a manual update to Win 10 again after Win7 is activated.(Fingers crossed)

Date of experience: August 17, 2015
Malta
14 reviews
88 helpful votes
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Not so complicated!
August 13, 2015

Everybody knows Microsoft and that they can be buggy, but overall trustworthy.

Date of experience: August 13, 2015
GB
3 reviews
6 helpful votes
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Product are good.
July 1, 2015

Products for end user are good. They use microsoft product easily.

Date of experience: July 1, 2015
Poland
3 reviews
16 helpful votes
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Microsoft is a creative company, they create operating systems, updated software, I appreciate their work, without Microsoft? I can't think about this

Date of experience: December 11, 2014
Arizona
1 review
3 helpful votes
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When Bill Gates made Microsoft. He used Consumer demand with the us Gov. To sell His Junk. Junk back then Junk Now,,, Software and computers was never made to be safe for any user. Out the door if it worked or not. Bill Gates and his junk software and his first computers has turned this world into a $#*! Hole... Bill Gates, Microsoft, and every software maker and computer must be forced to clean up this mess. If they all go broke. So be it. I am no tech jack $#*! like bill gates, but I do know leave the back door on computers and its software,, You opened the door for all these crooks. Starting with Bill Gates and Microsoft... Worlds Number 1 Hackers... This world will never be safe again with Your Hacker Junk... Grow some balls gates and fix Your Junk...

Date of experience: December 9, 2014
Illinois
1 review
0 helpful votes
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So I was a fool and bought a Dell laptop with Vista I have had to reinstall the software about once a year, now it will not allow me to access apple, everytime I try to fix it says " key not valid in specified state, so on hold with microsoft SURPRISE they need 99 dollars to fix... I hope thry rot in hell I will never buy another microsoft product

Date of experience: November 6, 2014
GB
3 reviews
4 helpful votes
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Best products!
September 27, 2014

Best products! Microsoft publishing super attractive products around the world. I love their mobile phones so much. GO MICROSOFT GO!

Date of experience: September 27, 2014
California
1 review
1 helpful vote
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What did they do to their windows, I heard it was bad but now that i deal with it, I have already returned computers because of the sensitive right side bar that always is coming up when I am on another program and trying to work. If you call the customer service number they are a bunch of unintelligent $#*!s, they messed up my irder told me to all back and cancel they when I did they shipped it out anyways and then they told me that they shipped it n monday when I didnt even order it unitl tuesday. Never again will I order form them!

Date of experience: August 20, 2014
New Jersey
3 reviews
235 helpful votes
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Not a big fan of Microsoft at the moment. I bought a lap top last year with Windows 8 and updating the OP system to 8.1 is a real nightmare. If my computer is not ready for the update, it could end up ruining the hard drive, etc. Should have bought a Mac instead..

Date of experience: April 17, 2014
California
2 reviews
64 helpful votes
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Total scam!
March 3, 2014

Total scam! I would give it zero stars if I could. DO NOT ever subscribe for just one month to their products! I specifically unchecked the auto renewal box when subscribing, and my receipt clearly stated for one month. Two weeks later I get an email that my card will be charged for auto renewal. Sure enough, my Microsoft account also says "auto renewal". I waited for over an HOUR for a live chat representative, only to be told they cannot access my account. I would have to call them to get a code to access my info. For how much money they rake in, and how "technologically advanced" they supposedly are, you would think their subscription and customer service systems would be more savvy.

Date of experience: March 3, 2014
Hong Kong
4 reviews
5 helpful votes
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Microsoft creates very useful operating systems and software. It brings great convenient for modern office work.

Date of experience: November 5, 2013
Indonesia
3 reviews
4 helpful votes
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Expensive but i love windows os and will always use it

Date of experience: October 4, 2013
Washington
144 reviews
1474 helpful votes
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The sales figures are not at all surprising. People do not want an Xbox 360 console AND an Xbox One console under their TV. Microsoft has already addressed the always-on and Kinect issues (which were valid issues), to their credit.

Make the Xbox One back-compatible where your DISCS can be used in the console, and watch the sales of the XB1 go astronomical.

I thought Windows 8 was a fluke, being an inferior product. Then I heard about Microsoft's decision making process on the Xbox One and I thought "Nope, whoever's running the place needs to be fired."

Give the customers what they want and you will make money. Why can they NOT understand this.

Date of experience: October 4, 2013
California
16 reviews
55 helpful votes
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I mostly like this site for their online support. It is also a great way to search new products. Great site.

Date of experience: May 8, 2013
Massachusetts
3 reviews
2 helpful votes
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Whenever I have a problem with Microsoft software I can never find a "free" answer. Everywhere I seem to go on their site takes me to paid problem tickets for $35 or more and then there is STILL no guarantee that they will answer the problem. For such a large company why can't there be a first line of defense which someone can analyze the problem and then let me know if it is worth paying for an answer. I also lost all use of my forms on my web site. I thought it was my web provider, but they informed me that Microsoft no longer supports their FrontPage software. WHAT? How can they do that to me. I don't have time to learn a new software. They suggested I purchase Web Expressions from Microsoft. It was a waste of $69 and the most un-intuitive program I've ever bought. I gave it to the local school who gave me the web site wordpress.org to revamp my website and THAT worked and I didn't have to pay for it except for a template I liked and had instructions on how to use it.

Date of experience: December 27, 2011
India
1 review
1 helpful vote
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The basic version of Office 2010 does not include Outlook Features. On many business/ Bank websites, if you try to post an e-mail from within the open pages, the format that opens is based on Outlook.
It results in the mails, not dispatched, in most cases. To buy add-on Outlook is about $120. I normally do not need Outlook for my own mails except on occasions when an information is to be submitted

Date of experience: June 30, 2011
Arizona
2 reviews
8 helpful votes
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Microsoft offers a free anti virus and firewall that are as good as a lot of the paid anti virus software

Date of experience: January 9, 2011
North Carolina
13 reviews
88 helpful votes
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Microsoft.com is where you go if you have a problem with your windows based PC or just want to see what the latest and greatest software Microsoft will be putting out to the public in the future or now. You can navigate the site pretty easily and everything is at your disposal. There is a bet that you need to find information about a Microsoft product this site is where to go.

Date of experience: August 19, 2010