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Microsoft Reviews Summary
Microsoft's reputation is marred by significant customer dissatisfaction, primarily due to its inadequate customer service. Many users report frustrating experiences with long hold times, unresponsive support, and unresolved issues, leading to feelings of neglect and disrespect. While the company's product quality and range receive praise, the inconsistencies in delivery and support leave much to be desired. Complaints about account access, data loss, and perceived censorship further exacerbate frustrations. Overall, while Microsoft offers valuable products, a critical need for improved customer service and communication is evident to enhance user experience and trust.
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I have had my Microsoft account for over 20 years. It was hacked, and despite me contacting Microsoft Support every few days, I received almost no communication or meaningful help. Instead of offering me a chance to prove my identity or recover my data, Microsoft decided to permanently suspend my account. This means I have lost decades of emails, files, and my digital history. I was given no way to back up my data, no option to appeal, and no explanation beyond "we can't help you." I am disgusted at how Microsoft treats long-time customers. To punish victims of hacking by erasing their accounts — without even allowing them to prove ownership — is outrageous. I will never trust Microsoft with my data again, and I strongly warn others to think carefully before relying on them for email, OneDrive, or any other critical services.
We have a ticket open with them for almost a year, they broke the functionality and don't know how to fix it. Can you believe this company is making tons of money with this kind of service?
MICROSOFT WORST TO DEAL WITH
THEY IGNORE CUSTOMERS AND IMMEDIATELY CHARGE TO FIX FAULTS WITHOUT INVESTIGATION...
Microsoft is the worst company to deal with when you need support, they do not care except to take your money. The customer support is the most pathetic and unprofessional i have ever experienced. They pulled a figure of $300 to fix hardware issues but then told me it would most likely be more. Some ANDRES person or CHATBOT kept ignoring my questions and my emails to then close my case. Is this a scam? Even though these device issues are well documented by Microsoft they still expect me to pay. Don't get me started on Harvey Norman, where I purchased the device. They are just as pathetic and greedy. I will be doing my best to avoid both companies and i highly recommend you do too. Shameful, dishonest, and Un Australian.
MICROSOFT ARE DODGY AND DISUSTING TO DEAL WITH
THEY IGNORE CUSTOMERS WITH FAULTY GOODS STILL IN WARRANTY
THEY IMMEDIATELY CHARGE TO FIX FAULTS WITHOUT INVESTIGATION...
Microsoft is the worst company to deal with when you need support, they do not care except to take your money. The customer support is the most pathetic and unprofessional i have ever experienced. They pulled a figure of $300 to fix hardware issues on Xbox but then told me it would most likely be more. Some ANDRES person or CHATBOT kept ignoring my questions and my emails to then close my case. Is this a scam? Even though these issues with the Xbox are well documented and well known by Microsoft they still they expect me to pay. Don't get me started on Harvey Norman, where I purchased the Xbox. They are just as pathetic, Greedy and dodgy. I will be doing my best to avoid both companies. Shameful, dishonest and unAustralian.
You are heavily censored when making comments on news articles. They treat commentators like they are third-world citizens. They definitely don't respect the First Amendment. Makes you wonder if it's not being ran by third-party citizens whose country heavily censors people. They will lock you out of your email with no explanation, except to say you violated some unknown rule, which they will not tell you about. The only way they will allow you to regain access to your account, is if you provide them your cell phone number, which is nothing more than a sneaky way to mine data out of users to sell to the highest bidder. Pure greed is all. Feedback is a total waste of time. They will not respond. They need to be boycotted until they change their practices.
My debit card ending in 9503 was compromised by an unauthorized transaction. My bank issued a replacement card ending in 7447 that is now active. I reported the change to Microsoft, WHO PREFER TO HARASS ME AND THREATEN ME OVER AND OVER AND OVER WHEN MICROSOFT SHOULD GET ITS ACT TOGETHER AND UPDATE THE INFORMATION THAT IS ALREADY STORED IN MY ACCOUNT! I know, expecting the impossible; Microsoft enjoys too much harassing me than to use the valid card that I have already programmed into my account on their website! Microsoft has my updated information BUT REFUSES TO USE IT AND CONTINUES TO BILL A CANCELLED DEBIT CARD JUST TO HARASS ME AND HAS NO INTENTION OF DOING SOMETHING HONEST OR EFFICIENT; I RECOMMEND HEAD TRANSPLANTS TO SEE IF THAT WOULD HELP!
Desired settlement:
USE THE UPDATED INFORMATION IN MY ACCOUNT! STOP HARASSING ME BECAUSE YOU'RE TOO LAZY TO PROCESS INFORMATION ALREADY PROGRAMMED IN MY ACCOUNT ON THE MICROSOFT WEBSITE!; Finish the job! STOP HARASSING ME BECAUSE I UPDATED THE INFORMATION; MICROSOFT PREFERS TO HARASS AND THREATEN ME, PROBABLY BECAUSE I AM A DISABLED SENIOR!
I have received countless emails about a payment for Microsoft 365 made through a debit card that had to be deactivated because of an unauthorized charge made through it. I received a replacement card shortly thereafter and programmed it into my Microsoft account, and it is registered there, if I can believe anything I see in their website. However, the email notices keep coming in about a failed attempt to charge a deactivated card.
I have done everything possible to reach someone in Customer Service, and I have received any number of false response. Some say the deactivated card is not in the account, which doesn't explain why Microsoft keeps charging it unless they are mentally bankrupt -- which is the conclusion I reached long ago. There's one part of their website that only lists the deactivated card and does not permit me to delete it and enter the active card. Chat with Customer Support is worthless because the same idiotic email repeats about how a charge through the deactivated card failed.
Well, well, well! Do I hear them saying "duh" as their theme song?!?!?!? I have prepared a huge envelope that I intend to send via certified mail that should explain it all, but I seriously doubt if the people who work there have the intelligence to be able to see facts in print and respond accordingly. It is not as if I'm being impatient. Microsoft makes sure that if I do reach a human being, that person will give me information that he/she will claim that what he/she will do would make these email notices end, but even today, February 27,2024, after my many attempts to correct the situation, those notices are still coming in. I also filed a complaint with the Better Business Bureau in which I attached the whole history of documents that describe the problem in detail; I would send it to Microsoft if they would only make themselves accessible, but any company that uses only noreply emails or email accounts that are not monitored is obviously hiding from their customers, and they provide no alternative method for making contact.
The chat applet is worthless; I gave it a fair chance, but I saw that even an assurance that everything is all right there,is no true indication that the problem has been solved. Sending the huge envelope via certified mail may be my only hope left, but how can I be sure that the people who open it know how to read? And if they can, can they see that they are working with a card that was reported as deactivated several times over?
If I could find a way to continue without using anything that Microsoft creates, I would gladly do it, but our do-nothing government allows monopolies such as Microsoft to thrive and bloom and do nothing to protect the consumer public!
An unauthorized charge to my bank account required me to deactivate the debit card programmed with that account and to request a replacement card. I followed instructions and added the new card when I received it. Today makes THREE TIMES MICROSOFT CHARGED THE DEACTIVATED CARD AND REPORTED TO ME THAT THE CHARGE DID NOT GO THROUGH WITHOUT CHARGING THE OTHER CARD PROGRAMMED INTO MY ACCOUNT! I went into my account and saw that both cards appeared as registered, but I wanted to delete the deactivated card. Of course, no such option exists! I ended up contacting Microsoft via support chat -- and I then saw the problem with Microsoft in the clearest possible sense: the agent who made contact with me gave me instructions to follow, but the problem is that he had me looking for options that did not exist in the interface for my account, I wasted no small amount of time with the agent who refused to believe that he/she was telling me to choose options that did not exist. Furthermore, said agent told me that I could click on the link to the right of the card and delete it. One small problem: clicking revealed a screen that did not show the option of deleting the no-longer-valid card!
I'd like to know why they have charged the incorrect card three times, did not charge the valid card that is registered in my account, and did not provide the option of deleting the dysfunctional card. I realized that I was just wasting my time and the chances were that Microsoft would deactivate my Microsoft 365 account because they didn't have the intelligence to charge the other card! All three email notices stated the number of the invalid card as the reason that the charge did not go through,. Well, I have a truly revolutionary idea: CHARGE THE OTHER CARD INSTEAD! If Microsoft has a love affair with the card that is no longer valid, I should not be punished for such an illicit affair!
I think a third grader would do a better job of managing accounts than Microsoft has with my account. I see no point in bashing my head against a brick wall because the agents seem to be living in a fantasy world and give instructions that do not exist in the account. This goes beyond being ridiculous; first, Microsoft charges the wrong card, but then Microsoft does not take in the information that they are charging an invalid card and notifies me of three failed attempts to charge a card that I want to delete, but I am denied the right to delete a card that is no longer valid!
This story gives new meaning to the word "insane." My patience has been exhausted and I am sure I will have only more problems with Microsoft. I requested that someone call me today to settle the problem, but I'm not holding my breath!
The Federal Trade Commission is right! Microsoft goes beyond just being a monopoly. It has disabled everyone who is not a paying customer and even rejects customers who used them, stopped using them, and want to start using them again. They do the same to persons who abandoned sites such as Hotmail after Microsoft caused severe damage to the site. It's one thing to be big and powerful and another thing to do unrestricted damage to large parts of the population who for some reason have not been adequately warned that doing business with Microsoft is tantamount to committing suicide. I had a Hotmail account that one day had been stripped of most of its contents and a large number of contacts with no prior warning. Now many years later, I am having trouble with the Microsoft Authenticator app that came installed on my smartphone without any action on my part to load it and without it, many actions done on many different websites with other companies cannot be executed at all. My efforts to try to get it activated have only resulted in being quizzed about things that I did years ago of which I did not record the details. How this is allowed to exist in a country that claims to be about freedom just points out that freedom is a figure of speech that has lost all meaning. Laws here exist only for persons with sufficient wealth to have the laws enforced, which always involved spending a lot of money that the majority of residents in the United States simply do not have for one reason or another. Forget about fairness; that concept went out with the Edsel and like the Edsel, it once existed but is nowhere to be found today.
I am writing to express my extreme disappointment with the OneNote product and its recurring data loss issues. As a long-time user of Microsoft products, I have always held your company in high regard, but my recent experiences with OneNote have left me feeling frustrated and betrayed.
It is disheartening to know that OneNote has a history of data loss problems. Despite this, Microsoft continues to allow users to input sensitive and important information into the application, only to have it disappear without warning. This is a significant flaw that has caused immense inconvenience and stress to countless users.
I have personally experienced the frustration of losing valuable notes, documents, and research due to OneNote's data loss issues. This has had a negative impact on my productivity and has eroded my trust in the product. It is unacceptable that a company of Microsoft's caliber would allow such a fundamental problem to persist for so long.
I urge Microsoft to take immediate action to address the data loss issues in OneNote. This could involve investing in more robust data backup and recovery systems, improving the application's stability, or providing users with clear and effective tools to prevent data loss.
I hope that Microsoft will take my concerns seriously and work to restore my faith in OneNote.
Microsoft is too big and rich for its own good. It sells you its products like Windows, Office and Microsoft 365 subscriptions at tens and even hundreds of dollars per year but does not give you any support. Most support requests are closed without any support being given and without your prior consent. In some cases the support requests are routed to Microsoft employees in third-world countries whose technical knowledge is non-existent and who speak English with such thick accents that they cannot be understood and you cannot communicate with them except by e-mail. E-mail messages are either ignored or Microsoft employees delete them without reading them. Contacting the BBB or the Washington State AG does not do any good as all they do is forward Microsoft's reply to you, and that reply is a haughty refusal to mend their ways. In short, Microsoft is scamming its customers, taking their money but not giving them vital product support.
I have had a Microsoft 365 subscription for several years. The price is high and the support is dismal. They close many support cases unilaterally, without your prior knowledge or consent. They assign other cases to third-world support reps whose technical knowhow is abysmal and whose English is not understandable. It is no use contacting the local BBB or the Washington State AG because they depend on Microsoft's taxes for their subsistence. Therefore there is no regulation and Microsoft does what it pleases. Microsoft is too big and too filthy rich for its own good. Like the old Ma Bell (AT&T_ it will need to be broken up into several smaller companies.
I am an old a loyal Microsoft customer. I have two Microsoft accounts (an older one and a newer one) and one Skype account. Skype is part of Microsoft. I recently *twice* closed my old Microsoft account but Microsoft *twice* forced me to reopen it by making it impossible for me to log into Skype each time. My old Microsoft account is inseparably linked to my Skype account in their system, even though the e-mail address on my Skype account is that my new Microsoft account.
I asked Microsoft to unlink my Skype account from my old Microsoft account and to let me close that account. They ignored my message. After contacting several Microsoft customer advocates and escalation managers they finally opened a new Service Request for me and sent me an e-mail message saying that they would call me within 24 hours. They did not keep their promise.
I answered their message and copied several top Microsoft escalation managers, customer advocates, and their CEO on it, with no response. Finally a member of their Executive Escalations team in India sent me an e-mail giving me suggestions that did not work. I asked him *twice* to call me but he did not. His bosses in the U.S. ignored my message.
Microsoft knows this is a serious issue, but is not willing to invest time and money in resolving it, preferring to force its customers to keep their old Microsoft accounts open forever.
Don't waste your time complaining to the Better Business Bureau,
Washington State Consumer Protection Division, or the Federal Trade
Commission. The first two are merely mailmen, informing me of
Microsoft's refusal to change its policy, and closing their files. The
FTC did not even bother to reply.
Microsoft is much too big and powerful. It must be broken up for its own good.
Im a 69 year old grandpa and my little grandkid said that my computer got hacked and it started playing very weird noises and music and It started saying WAP and other absolutely diabolical statements and when it started playing I almost died of a heart attack and exploded because of the unchristian music. Later that day I contacted Microsoft support and they said that I had to pay all of my savings and give them my social security number but then the bank called me and now I'm in jail for tax fraud because a big bulky indian man commited tax fraud with my band account.
Purchasing software from Microsoft presents a mixed bag of experiences. On the plus side, their product range is extensive, covering a wide range of productivity and entertainment solutions. Additionally, their website is user-friendly, making it easy to browse and order items. However, the downside is the inconsistency in delivery times. While some orders arrive promptly, others face unexpected delays without clear communication. Furthermore, the difficulty in reaching customer service for assistance adds to the frustration. In summary, while Microsoft offers convenience and a diverse product range, improvements in delivery reliability and customer service responsiveness are necessary for a more seamless shopping experience.
Have been tied in to the microsoft ecosystem since being a kid. Basically everything works, as long as it is up to date. Otherwise it really doesn't seem to sync if you are not up to date. MS Excel rules my life.
I purchased Microsoft 365 personal for my home computer.
I have tried every way I can to get myself set up into the system on my laptop and it will not let me access anything because it says my email address is being used by someone else. That's someone else is me. The email address they have in the system for my name is incorrect. Whatever I do whoever I call wherever I chat or email I cannot get it corrected. Therefore of course I after trying this for 2-3 weeks I canceled the subscription and immediately got a refund. That's just so bizarre they cannot help me so I can utilize their program. I don't know what to do and unfortunately there is no other venue I can approach to get this program in my laptop. Excuse me this software in my laptop.
When the hell will you quit messing with my computer? Did you but it or did I buy it. It came with your operating system, by no choice of mine. Now, YOU don't think the operating system is good enough? This computer operates a security gate, letting those who have a passcode get through. Every time you come down from your ivory tower and F*** with it, it quits opening the gate. Stop already.
There are no words to describe how bad Microsoft is. There customer service is horrendous. It doesn't exist.
They should be shut down and the Government needs to look into it.
No company should be allowed to operate this way. It's complete customer abuse.
TERRIBLE SERVICES!
They are getting paid to do one BIG nothing. When you try to call them and speak to a representative, it will take you hours for them to unswer phone, and when they do that, will remain silent on the line, why you are on hold with them for hours, and hours. And, when you try to call again and again, and a get to a person, they will transfer your call to different departments, and will this by it self will take you one more hour on the line with the why trying to be transfer. And when they unswer, phone call all the saden will get disconnected. I don't understand why they are not supervised, or recorded at what they are doing. Because all Microsoft is doing is being charged for costumer service, but in reality there is not a service at all to us a client. It gets way to frustrating. At one one point you don't want to use there service any longer because of there IGNORANCE. Very pure costumer service.
I called to talk to someone that could help me with my Microsoft account. The answering machine just sent me a link to he website that didn't help either cause the problem that i have didn't exist on the website when it says ¨what can we hel you with¨. I tried to call again but the answering machine just hung up on me and now i can't do anything.
My account got hacked with only the email that was under the account and the email and phone number was changed. Tried everything I could to get anything back but there is no human being that works to help you and automated response is absolutely useless.
Terrible company. Ive been trying to contact technical support but they're so trash. I signed up for a free trial for microsoft word and it took around 80 bucks from me and i've been trying to get it back but microsoft has the worst customer service.
Today I had to endure 1:12 hr of my time to view 53:35 min of Dr Gundry com in MSFT Sol I will sell stock Monday. I have had Infomercial muted over 50 times in last month.
Update from windows 10 to 11 lost EVERY single file I had in my laptop. No different than a virus except that I'm paying for it!
Microsoft products are great - very useful, very reliable. But their customer service is absolutely trash. It's impossible to speak to a live agent unless you have a Microsoft business account (I guess they don't care about their regular, home-user customers. They incorrectly charged me for 3 months for a product subscription I don't have and when I called to have this corrected, I couldn't speak to anyone. Their automated system will literally hang up on you (and their AI is so well done that it will remember your number and continue to hang up on you if you call back and try to go through different prompts!). At this point, I have to cancel my credit card number and have a new number issued just to stop having to pay for this fraudulent subscription. If there was ever a reason to switch from Microsoft to Apple, this is it for me. I'm not paying any company for a service/product I didn't ask for, and I'm not paying for crap customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members