MadisonseatingReviews 413

I ordered my product on May 15th and it came it on the 19th. Upon putting it together I found an issue with the chair back (other than this everything was perfect) after reaching out to customer service they assisted me that same day! I will be ordering again from them.

Purchased a steelcase chair that arrived with an obviously broken back. I was very frustrated, but all it took was sending them a photo via ebay and they agreed to send me a replacement free of charge.

I got a Leap Chair by Steelcase from Madison Seating. While there was initially an issue with the arms, they promptly sent replacements to resolve the problem. Their customer service is top notch!

I bought a amia chair from them for my birthday at the end of may 2024. These chairs are supposed to come with a 10 year warranty. When I recieved the chair i immediately start to feel a pain but i figured i was sitting in the chair wrong. So I let alot of time pass by trying to adjust the settings and add cushion to the seat. We're now 3 months later in august, which is too late for them to even assist me and finding out whats wrong with the cushion they sent. I tried to reach out to customer service and they said they're sorry theres nothing they can do because its past the 30 days.

I just bought the chair from them they took $300 from me and refuse to help at all despite saying their chair has a 10 year warranty. Come to find out with some online research its actually a common occurance for them to send out defective products and try to stick you with it. I wouldn't buy anything from them ever again.

Purchased the Steelcase Leap V2 in black fabric after doing extensive research on ergonomic chairs. Chose this over the Herman Miller Aeron, and don't regret it. Madison seating has probably the best deals online, and shipping was pretty quick as well. Our chair did come damage due to shipping unfortunately, however I reached out to their customer service team and they were quick to respond and handle the matter easily. Would definitely purchase from them again, great customer service!

I purchased a Steelcase office chair from Madison Seating. Their site has an extensive selection, their prices are the best anywhere, and they're customer service is amazing - great communication throughout.

They falsely claim to have items in stock, causing unnecessary delays and providing false shipping timelines. I requested to cancel my order and won't be buying another chair from them.

I love this chair - it's extremely comfortable and the price for an open box refurbished chair was great. Service team was also helpful resolving a minor issue with shipping.

I purchase a steelcase chair from them and it was advertised as open box. But I received a steelcase chair with very poor condition which were used like 6-7 years. Chair legs were rusted on most of the places and they tried to paint it to cover the rust and it was still visible. It came in a regular box, Not its original box. Its a overused very old chairs in many years. They describe it as a New - OPEN BOX. And I returned it back but never received my money back. Then I submitted dispute through my credit card company. After a month their customer service called yelling at me on the phone and threatened me about the sending to court. Its a joke company. Waste of time and Money.

Ordered a Herman Miller and it was delivered with a small hole in the seating. So I called and asked if they could give me a replacement. They said no, imperfections are why they are discounted. I accepted that reasoning and fix the chair myself, left them a 5 star review on ebay. Fast forward to now and I am looking to buy another office chair and they have blocked me from buying from them!? I was told if you ever return anything that you are banned from buying again, but I never returned anything. Way to do business!

I ordered a chair from Madison Seating, had some issues, and got a quick response and resolution to my problem all during the same week! Would definitely buy from them again.

I've purchased two chairs from them. They were both great value for money, and customer service was very helpful in resolving issues when needed.

I ordered a few chairs, and they sent me the wrong color. After contacting them through email, btw the only way to communicate with them. They would not ship the correct color I ordered and offered me to ship the items back at my cost of over $100.00 due to their error. I just felt like they do not care about their customers at all. Absolutely a terrible experience.

October 11th, 2023
I purchased two Knoll Life office chairs from Madison Seating a while ago. One of the chairs height and seating depth adjustment got broken because of a small plastic part. My chairs were still under Madison Seating's 10 year warranty. To get the plastic part replaced, they asked to send them the whole chair and pay for the shipping and return. From California to New York shipping of such a heavy chair would have costed about $250. The same new chair costs $375 on the MS website. So their 10 year warranty on office chairs and other things is useless and ridiculous. I don't know of any other company that charges customers for shipping of items under warranty or wouldn't contact the manufacturer for a replacement part. I will never do business with Madison Seating again. Their customer service is good for only responding with rejections.

I ordered a steel series leap v2 from Madison seating and it arrived in 3 days! Unfortunately it arrived broken. I reached out to the Madison seating customer service team and they immediately offered to send a replacement at no cost to me. Would recommend.

We've purchased many chairs from Madison Seating. Only had one problem and they solved it right away.

DO NOT DO BUISNESS WITH MADISON SEATING

There is absolutely no guarantee that the chair they provide you is authentic or genuine. I spoke with the manufacturer after recovering a junky Steelecase from this company and the conversation left me suspecting that the chair was fake.

Upon discussing the issue with Madison seating their tactic was to litigation. They will not offer free returns and they also charge a restocking fee.

All in all it is one of the worst experiences I have ever had purchasing a piece of furniture

I've used Madison Seating on three separate occasions. The first time was in 2020 and it all went fairly smooth and the chair had some flaws but for the value I was fine with it. Unfortunately that chair broke in 2021 and had to stop using it. I purchased the same chair in 2021 and have not had any issues with it. The quality was a little better than the one purchased in 2020. The last chair and reason for my review was purchased in 2023. The chair arrived and cosmetically looked just as good as the second chair. The issue was with the stability of the back. You can hear the chair making noises when leaning back and it was not supporting my back as firmly as the past two chairs did. Since Madison offers a 30 Day money back guarantee I requested a return. They expect me to pay for a return of a defective item. Instead of arguing with them I simply told them I will eat the cost as a business expense. Stay away from this company. They are not operating in good faith.

Coming here now to share a recent experience with Madison Seating. I purchased a Steelcase Leap V2 office chair from them to give to my wife, and my God do I regret that purchase. There's an old saying - if something sounds too good to be true, it isn't. I'm feeling that one right now, as seeing a Leap V2 for less than $500 should definitely stand out as something about it not being right.

The chair that Madison Seating provided me, advertised as "open box", was actually crudely refurbished, at best. Comparing it to the Leap V2 I am sitting in right now that I bought from a local seller, the fabric is low quality, uncomfortable and the padding was also likely replaced with lower quality material. The best part, though, was the fact that there were two screws just jammed into the bottom of the seat, right at the lip where the plastic meets the fabric. I assume this was to further secure the fabric from the cheaply done upholstery work, but because they didn't pre-drill the holes, and they weren't threaded, the screws brought plastic up and out and was left in a jagged manner to scratch my legs when I sat in the chair.

I contacted Madison Seating about this, and was told that I could return it...if I paid for the shipping and restocking fees, totaling about half of the cost of the chair. Total scam, and to be fair, I should have seen it coming.

Just buy this stuff full-price from a reputable company, or be sure to inspect it yourself before buying 2nd hand or refurbished. Don't trust Madison Seating.

Very quick to respond to emails and calls to address any questions and concerns I had. I would highly recommend this company if you want high quality chairs for a low price.