Madisonseating

Horrible customer service. Rude and unprofessional.
I ordered a chair with upgraded casters that were advertised on their website as "Deep carpet". However, the casters I received were not rated for high-pile rugs and carpets by the manufacturer and do not work on deep carpet.
Never received a refund or replacement.
Took almost 3 months for the chairs to arrive.

I'm updating a previous negative review I left for Madison Seating to say that despite my initial bad impression, when I was mailed a broken chair and left with it for a month, as of today, Sara from Madison Seating reached out, she was very apologetic and kind, and said this never should have happened. She is now not only sending me the replacement parts I needed, but also a second chair at no cost, as an apology. I feel much better about Madison Seating's customer service after this, and the company as a whole. It appears that I simply dealt with one very rude customer service rep the entire time, and I'm hopeful now that this experience was the exception, not the rule. The positive experience of having them go above and beyond to correct their mistake is worth more to me than the initial bad impression they left.

I recently ordered an office chair from Madison Seating. The chair was sent promptly, and was packaged well. Unfortunately, the chair had a small defect (the raise/lower hydraulics were stuck). I got in touch with the company's customer service; they sent me a couple of suggested remedies, and when those didn't do the trick, they decided to send me a replacement item. Really appreciate their responsiveness and their willingness to fix the situation.

I actually had a great experience with Madison Seating.

Seeing these bad reviews compelled me to post a great one.

I ordered a dining table with four dining chairs from madison seating, received it very quickly, and in great condition.

I searched high and low for this dining set and saw it on many websites - and not only was madison seating the lowest price but they also helped me try to find a matching piece for my dining room.

Their customer service is amazing, they send prompt e-mails and update the customer on EVERYTHING.

You never have to wonder what's going on with your order there!

I only have positive things to say about my experience with madison seating and i would highly recommend them to anyone looking for a trustworthy online shopping experience.

Thanks for listening!

Madison seating offered me a fantastic price for the Steelcase Leap chair and fantastic service offering me a free replacement when it shipped with some issues.

They are responsive fast and friendly to deal with and I definitely recommend buying from them.

I had originally left a 1 start review b/c had misread MadisonSeating's response regarding the return shipping of the defective chair. They weren't going to charge me the additional shipping costs unless I used an oversized box. Why they didn't just say it was fine to send it back in the replacement chair's box (that I requested to pay for up front) is beyond me. And acting like they were doing me a favor when they had just shipped me a broken chairs is enough to drive us back to Amazon though.

I tried (and my preference would be) to delete this review.

Madison Seating provided me with a great deal on an expensive, ergonomic chair for my home office. It was $900 less expensive for the same exact chair than what my company's vendor was offering. It was delayed a bit in getting to me, but the company was good about communicating with me about the delay and the chair arrived within 4 weeks of the date of order. I needed some help installing it and they were immediately available with directions and trouble-shooting my mistake. Their customer service and responsiveness is top-tier; every inquiry I made received a response within 20 minutes during business hours. I asked questions both before buying and afterwards and it was equally on-point. I gave the company's info to every member of my team.

Responsive, solutions-oriented customer service. I had a small issue with the chair sent, and I got a response by e-mail almost immediately from a real person empowered to resolve the situation. Very happy. Thanks!

Madison Seating has to be the most honest reliable seller out there. Purchased a few chairs from them and got my order on time and in great condition, at the lowest price. The website is easy to navigate and when I called to confirm my order the representative was very helpful.
Overall a great online experience!

Madison Seating accepted my order, charged my debit account several times and through checking if they shipped the chair I ordered, said it was delayed due to supply chain issues. This continued for 3 months until I contacted them again on the 4th month, they again charged my debit card, but this time said my order had to be cancelled because the card was declined. Declined card, like previous ship dates, was a lie. Proof in bank transaction screen shots and email correspondence made with BBB. Dont purchase from Madison Seating if you value your time and money. Known lying fraudsters.
(Edit):@Madison Seating. Appreciate comments (continued lies) you left helping show a point of my reveiw.
See attached image showing transaction to my bank account Madison Seating just denied making.
Madison Seating stop your operations, file moral bankruptcy and leave this chair market demand for ethical and competent businesses to fill. This is Fraud.
Warm regards:)
Aaron

They falsely claim to have items in stock, causing unnecessary delays and providing false shipping timelines. I requested to cancel my order and won't be buying another chair from them.

My order with Madison was easy as I was offered a new replacement chair when the one that was delivered was damaged. They set expectations about the delivery and informed about the progress of the shipment. But when the shipper broke my chairs and I told Madison, they had a solution for me within one business day. They impressed me with their willingness to listen and provide a solution. I would recommend to others. Thanks

I generally do not bother to write bad reviews for companies but madisonseating.com is absolutely horrendous! The couch we ordered came damaged and it took almost a month to have a replacement delivered. Now, another month later, we still have the broken couch sitting in our condo. Michael, one of the service agents is consistently rude and unapologetic. Louis, the manager is always "on vacation", and Susan continues to argue that this incident is not the company's fault! They are currently threatening to charge us if we throw this piece away, and REFUSING to pick it up! I am appalled that such a company is allowed to continue to exist. Save yourself the aggravation and find another retailer.

I purchased two Steelcase Leap V2 chairs from Madison Seating.

The chairs are almost entirely assembled out of the box and come with simple, easy to follow instructions on how to put them together. There were almost 0 signs of prior use, the condition was impeccable.

On my second order I needed to contact customer service during the holidays due to some issues but despite the holiday rush, my problems were handled in timely fashion.

All-in-all I definitely plan on purchasing from them again. They make gifting high quality chairs affordable!