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Sarah D.

  • 1 Review
  • 0 Helpful Votes
  • 1 Thank You

Experience: Home & Garden, Business

Member since January 2019

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1 Review by Sarah

I'm updating a previous negative review I left for Madison Seating to say that despite my initial bad impression, when I was mailed a broken chair and left with it for a month, as of today, Sara from Madison Seating reached out, she was very apologetic and kind, and said this never should have happened. She is now not only sending me the replacement parts I needed, but also a second chair at no cost, as an apology. I feel much better about Madison Seating's customer service after this, and the company as a whole. It appears that I simply dealt with one very rude customer service rep the entire time, and I'm hopeful now that this experience was the exception, not the rule. The positive experience of having them go above and beyond to correct their mistake is worth more to me than the initial bad impression they left.

Sarah hasn’t received any votes.

Sarah Has Received 1 Thank You

Karen M. thanked you for your review of Madisonseating

“Thanks Sarah, I just ordered a chair and haven't heard a peep about it and when I started reading reviews on the company I got quite scared. This makes me feel a lot better.”

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Sarah is Following 1 User

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Aleksandra P.

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