Madisonseating

Answer: Thank you for your interest in our products and services. The Herman Miller Aeron chair is part of our open box close out sale. That is why the price is heavily discounted from the retail value of $1000 + to the sale price of $400+. The "Open Box Specials" featured on our website are a great way to save money on the best selling chairs on the market today. These brand name chairs are being sold for more than half off their retail value and will include free shipping! "Open Box" simply means, the item is out of the original packaging. The chair was either, returned, refurbished, on display or has been in inventory for awhile and since been placed on a clearance. The merchandise is in perfect working condition. In addition, you will be provided with a 30 day money back satisfaction guarantee and 10-year Madison Seating warranty. Madisonseating has been in business for over 14 years selling the Aeron chair. We have a 99.9% positive rating on eBay and Amazon, where we offer our open box specials as well. We are so confident that our prices are currently the lowest on the internet we are willing to not only match but beat anyone selling these item(s) at a lower cost. We look forward to fulfilling all your office chair needs. Best regards, Allie Madison Seating 888-704-3435

Answer: Patricia. We understand there was an error in the color chair you received. We offered to pick up the chair at our expense and issue a full refund as we are now sold out of the blue Aeron chair. We did not intentionally ship you an incorrect color chair. Mistakes happen. This was an honest mistake done by a packer, probably due to the holiday rush. The color black and blue are hard to discern on a mesh chair. Please return the chair at this point as your reaction to the error has been a tad excessive.

Answer: Hi Lonnie. We do not simply cancel orders without there being a good reason. Your placed (2) separate orders with us and it appears you are confused by your purchases. The first order was processed successfully with the payment you provided and shipped in a timely manner. You were emailed a confirmation of this order along with an order number assigned for that transaction. On the second order you attempted to place you provided a new email address and an invalid credit card number. The order was flagged as a potentially fraudulent transaction and subsequently canceled. Again, an email confirmation with a DIFFERENT order number was emailed to you along with a notification indicating there was an issue with the payment provided. It appears you may have gotten confused by your own purchases. We are always available if you need further clarification on these 2 separate purchases.