Madisonseating

Item not delivered. Representative on the line not helpful. Didnt get money back given inconvenience.

High quality brands, good prices and excellent customer service. Would purchase again from this store.

The chair showed up damaged but Madison Seating made it right by sending another one to me very quickly. Will definitely purchase from them again

Order came quickly and as advertised. Good follow up service. Had issue with one chair, which they replaced at no cost.

I had originally posted on here back in January.

I had posted that I liked my two chairs and that I thought the price was great, but that when I had done my research I was worried after some of the reviews I had found.
It took two weeks for my chairs to show up, The chairs squeaked a bit, but I explained that for the price I was totally OK with that, everything else was "like-new". Overall I thought that it was a good experience and I was glad that I had made the purchase.
Two weeks later the chairs got a discount for 25$ cheaper than I had paid, and I had sent an email about getting a price match, I recieved a reply that that it would be a possibility and that they would check and let me know.
My next reply was that I could not get a price match due to my negative review, I did not see my review as negative, I thought it was honest and primarily positive.

That was when Madison Seating got wind of my review and started calling me, my review was "not worded to their liking and I had to change it", or send the chairs back so they could "correct any problems". It took two weeks from ordering to get my chair, I was not going to send it back and be without my chairs because of a squeak.

After I refused to send the chairs back, I got called again, then again, then by the sales woman's manager.
He said that my review was causing issues and being brought up in their weekly meeting, asked if he could make it right and I could take my review down.

I agreed to remove my review, if they would just agree to my original price match request, that I had no problems with the purchase and that I thought the review was honest and positive, he agreed, I took my reviews down.
That was a few months ago, and as soon as I took my reviews down, I never heard another word.

I never did believe the 5 star ratings on any of the sites, it was all 5 star ratings, or 1/2 star ratings with almost nothing in between. Realize that that is because they harass the people who leave low ratings until they get what they want. I just wonder how many people they got what they wanted from and then did not hold up their end of the bargain.

They sent me a defective chair and took no responsibility for it. They would not send a return label. Poor costumer service and poor quality chair.

This furniture website is TOTAL SCAM! NEVER EVER BUY ANYTHING FROM THEM! Not professional, treating their customers like... i even don't have words to describe it. I'll tell you why. The 90% of my shopping that is online shopping. And bying in madisonseating.com that was the WORST EXPERIENCE in my entire life! I ordered a leather sofa from Madisonseating about two weeks ago they told me that i will get my order in 10 bussines days. Yesterday i called to confirm my delivery and to verify that the items I wanted were in stock. Because i'm not living at this house it's my summer house and I need to go there to meet delivery guy. Lady that answer the phone was completely RUDE. I was told that my order was NOT IN STOCK. THEY CANCEL MY DELIVERY AND NEVER LET ME KNOW ABOUT THIS! They never called me to let me know... If i wouldn't check my email i never found out about cancelation! So i losing more than two week's time, which was very critical to me. Because i was buying this sofa for my kids that they would have place to sleep while we are in our summer house. They ruined my plans for this summer. Such a web site doesn't have right to sell online at all.

While I was on hold to speak to a Madison Seating sales rep, a recorded message extolled their "No Hassle, Easy Return Sales Policy" so I felt super confident buying a side table from them.

When the table arrived, it didn't work for the spot we planned to use it, so I called to arrange returning the item and was told that I needed to email, not call, in order to do that. This seemed odd but made more sense after I'd emailed and was immediately sent the company's Terms of Use stating: "A credit for the purchase price of the item will be issued, less the 30% restocking fee, plus the initial shipping cost."

This meant that of the $105.73 I spent, I'd receive a final refund of $19.02, or less than 20% the costs being $66.71 for 30% restocking and initial shipping, minus $20 postage to ship the table back. In other words, it cost me around $90 to return a $105 item using Madison Seating's "No Hassle, Easy Return Sales Policy".

I called to complain today and was told that I'd clicked a Terms of Use Agreement when purchasing the table, and had been sent the additional Terms of Use email after I initiated the return, so legally Madison Seating were covered.

I acknowledge that this was my fault as I should have read the initial Agreement more closely (perhaps I'm complacent after clicking Agree on too many Apple updates) but I also feel it's misleading to have a "No Hassle, Easy Return Sales Policy" when in fact, Madison Seating's return policy is far more stringent than any other furniture stores I've dealt with, and I've dealt with a lot.

The upshot is that, even though this company is not literally deceiving anyone, I'm coming away from the experience feeling deceived.

I bought a herman miller aeron chair and decided to splurge on adding attachments they had available at checkout on on August 5th, 2021.

I received a confirmation email from Madison Seating saying:
"The estimated delivery time frame for all in stock items is 10-14 business days from the order date. Should the item selected not be in stock, you will receive an email notification. The FedEx tracking information will be emailed to you prior to shipment so you will know the exact date of delivery."

This was the only email received so I assumed my item was in stock and would be receiving the chair in 10-14 days.

13 days from the purchase I heard nothing from them about the shipping details of my order so I reached out to get the estimated time of arrival of my chair. They responded with another email stating I should wait 10-14 days and it had only been 13 days... Nice.

I reached back out to them 21 days (August 26th) after purchase date with a requested update. They then respond telling me how COVID has really affected their business and that they hope my family is safe and well (I don't care to discuss my family's health to a chair warehousing business. I'd much rather discuss my $600 purchase that is no where to be found). Also in the email they told me if should be shipping early to mid September. Ambiguous. Love it.

Four days later, I am charge the full $600 amount for the chair with 0 shipping details. I am actually notified by my bank that I was charged - not by the company. Seems legit. I reach out asking what is the status as I was just charged the full amount. Their response:

"You were charged as the stock was allocated to your order and the chair is being worked on.

With limited staff working and holidays closures all of next week, we estimate the delivery to be around mid September.

Do you wish to cancel and be refunded?

Sarina"

It is now September 28th, nearly 2 months of back and fourth emails with ambiguous shipping dates from them.

TL; DR
Madison Seating is a headache and I would HIGHLY recommend just buying the real deal instead of trying to get a second hand Herman Miller chair. VERY unimpressive operation they have going on!

I bought an Aeron chair that REEEKS like perfume and they won't do anything about it. I didn't know I was buying a used chair! Buyer beware!

If I could give this company zero stars I would. Do not buy from this company. It is a scam at best. It clearly states on their website that they will not charge your card until they provide you with shipping information. I ordered a chair 10/29/21 and my card was charged on 11/2/21 and I was not provided with any shipping information. I contacted the company via email and had a back and forth conversation with Sana and the answer to when I would receive shipping information was changed twice in this conversation. So I decided to do the smart thing and cancelled my order. My boyfriend also cancelled his order at the same time on 11/11/21 and he received a refund notification whereas I did not. I called my credit card company and let them know what was going on and my credit card company suggested I do a charge back. TWO WEEKS LATER I receive an email (on Thanksgiving no less) with a quite threatening email demanding I return the money that was refunded to me and that I had now received two refunds. My bank account did not reflect this until TWO DAYS LATER, so, since I used to download credit card reports and call credit card companies when people used to try and scam my company out of services, I suggested that Maddison Seating contact my credit card company, as I know company to company they can resolve this. I received an email reply back threatening me with legal action if I did not call my credit card company myself. Now this sh*tstain of a company can have a grand ole time waiting their up to 30 days for their return all because their "billing" or "chargeback department" didn't check their credit card reports before issuing me a refund. This was not my fault, or my credit card companies fault. Maddison Seating has a poor reputation and that reputation has proven itself with this interaction. I will be contacting the Consumer Financial Protection Bureau, the Federal Trade Commission, and the New York State Attorney General about their scammy business practices. Do not buy from this company.

I was so excited to purchase a chair from this company! When I bought it I was informed that it would be shipped in 10 to 14 business days. After I hadn't received it I emailed them and they informed me that it would be shipped by the end of the month. I emailed them again at the end of the month at which time they informed me it would be shipped in the middle of October. I recently emailed them and they informed me that it would be shipped mid November. They never reached out to me to tell me that the shipping will be delayed I had to contact them. When you call in to talk to someone it says that they are experiencing Short delays in shipping. 2 1/2 months is not a short delay! In addition when I went to look at the shipping times as if I was purchasing a new chair it's still says 10 to 14 days. I believe this is false advertising. If they know that there are delays in shipping because of Covid which is understandable, they should be transparent about that when you order the chair. After I complained and asked to speak to a manager, they canceled my order. I have purchased things from several companies that have delays because of Covid. Again, that is completely understandable but these companies are transparent about it where Madison seating is not. I am so disappointed in the customer service and that they canceled my order without asking me if I would like my order canceled first. I would highly recommend that you do not do business with this company. If anything, I hope that they update their website and their phone to be honest with consumers. I also hope if there's going to be delays that they reach out to the consumer ahead of time and let them know. After I emailed them about canceling my order and told them I never asked to cancel the order, they emailed me back stating that because of my reviews they were canceling my order. I feel like canceling my order was a breach of contract.