Madisonseating

What a saga it was just to deliver a simple desk. The freight delivery company they used here in southern California was horrible. They never called to schedule delivery, just decided to head out and attempt to show up but then called me after they got lost where I had to spend a half hour giving them turn-by-turn directions.

After all that they didn't even deliver the desk, because I wasn't home since they didn't bother to schedule delivery ahead of time. I specifically instructed them to drop it off at the leasing office of my apartment so they wouldn't have to come out again. I come home to find no package at the office then tell me they would need to charge me $100 to attempt delivery again because I couldn't take their initial surprise delivery.

After a week of going back and forth with the delivery company and finally with Madison, they took care of not charging me $100 for another delivery attempt, which is the only reason I gave them 2 stars. So I finally take delivery of my desk... except only one of the boxes contains parts of my desk in it. I opened the other box and it was the legs to a completely different item (coffee table?).

So here we go back to another round of dealing with customer service and the delivery company to return the random coffee table I got and get the legs to the desk I ordered. I still haven't gotten my whole desk yet, and while in the end I think they'll get everything to me, just... never again. Get a new delivery company, the one they use in the L. A. area at least has been a total pain.

So I ordered a Lider Chair from Madison Seating about three weeks ago. It came extremely quickly, within 5 business days. I didn't realize I was supposed to check the item before Fedex left, so I accepted the shipment. To my suprise, I opened the box and part of the chair was damaged. I'm assuming the damage was from the mis-care of the Fedex driver, since the packaging seemed very adequate.

However, I can't believe how nice Madison Seating has been with me. Even though I did not check the chair before I accepted the order, they permitted me to return the chair and get a new one.

I called in and explained to them what had happened, they asekd me to send in pictures to confirm that the chair ws actually damaged. After I did that and sent the e-mail in, I got a response within 24 hours. After that I was instructed to box the chair up again and that Fedex would come pick it up.

Fedex came to pick up the chair two days later, and Madison Seating received my chair another two days after that. As soon as Madison Seating received my chair they sent out my replacement, again, EXTREMELY QUICKLY! I received my chair within a week, undamaged, unscathed, and brand new.

Madison Seating was awesome. What they did for me was extremely nice and most other companies would have charged me for the return shipping of the damaged chair since its my fault i did not inspect the merchandise upon arrival. Madison Seating did not charge me one penny!

I highly recommend doing business with Madison Seating. You won't regret it.

Don't waste your time! I tried to purchase a Steelcase chair - only to find *AFTER* checking out that there was a 10-14 day time BEFORE shipping (not including holidays and weekends). I inquired about this and was told that's their policy and due to covid (isn't that a convenient excuse) there wasn't anything they could do about it. After some back and forth, where I then learned it would be 18-30 days before my item even left their warehouse (making the lead time 4-6 weeks for an in stock office chair), their customer service responded that I seemed unhappy and would I like to cancel my order, which I did.

Terrible service, and terrible experience overall. The whole experience feels like I was dealing with people in China or India selling knocks offs but who knows?

Update: After my email canceling my order and telling them what a terrible experience it was trying to give them my money, this is the response I received:

Hi Dawn,

WE feel the same way about you.

That is why we reported to online merchant services so other vendors can read about our experience with you and decide if they wish to fulfill your online transactions.

You may find that your online orders will start being declined or unfulfilled.

We can only hope that this year will bring you more joy and less anger, more compassion and less vengeance, more kindness and less rage.

The Team at Madisonseating

MadisonSeating provides us with quality service and products at a reasonable price. We have been extremely satisfied with every order we've placed.

Madison Seating gets five stars from me for their follow-up, credibility, and excellent customer service even though my experience with the company was not without some issues. I am a college professor, working from home since the start of the pandemic, and I decided to finally buy a good office chair. Madison Seating's prices were good, and they had the chair I wanted.
I ordered the Caper Multifunction Chair by Herman Miller, a chair I had loved from an office in a previous job. When I initially did not receive a tracking number for my Herman Miller chair purchase, I emailed my concern, and Madison Seating's customer service got back to me immediately. That day!
My chair did arrive, and it looked beautiful - yes, it was an "open box," but it looked pretty much new. However, the tilt tension mechanism on the was completely nonfunctional. Serious bummer.
I did my own research in trying to rectify it before contacting Madison Seating with the information that the chair was irrevocably broken. Again, I got an immediate response. Customer service reviewed a video I supplied of the broken chair and got back to me within two days. Imagine my surprise when Madison Seating offered to replace the chair! They are sending me a new chair!
All in all, while this was not a completely smooth experience - and what is these days? - I believe Madison Seating did all that could be done to assure my satisfaction as their customer.
With the time many of us spend at our desks these days, having comfortable, ergonomic, and reliable seating is more important than ever. Being in the education profession, though, I did not have the money to be able to afford such a great chair. Madison Seating provides the very best office chairs at the best prices anywhere. But what means more than that is that Madison Seating stands by their products and provides customers with a promise of satisfaction. Thank you!

I came across Madison Seating while searching for a quality office chair. My job requires many hours seated in front of a computer, so a well built, durable, and comfortable chair is a must. Madison Seating's pricing and selection are what initially drew me to their website. With a varied selection of styles and options, I was easily able to explore and compare several potential chairs. Once my decision was made, I quickly finalized my purchase through their streamlined and intuitive website. Madison Seating confirmed my purchase and kept me informed with emails and a tracking number. My chair arrived well within the estimated time frame, and, honestly, I was excited for it to show up.
The chair was an Aeron chair from Herman Miller and upon seeing it in person, I can say it was well portrayed on their website. I was completely satisfied with my purchase from the first click to their website until the chair arrived at my apartment.
This thrilling tale does not end there however. My chair was damaged. And it was damage that clearly happened during transit. I did not, and do not, hold Madison Seating responsible for this. Especially these days, we all rely on different services to transport and deliver our goods safely. Things get damaged as they travel, it is bound to happen at times, and I was unfortunate to end up on the receiving end this particular time. I was sincerely disappointed. That being said, what was important to me was how Madison Seating would respond. I emailed the address given to me in the shipping notice email on Saturday. First thing Monday morning I had already received a response. After a few reply emails and Madison Seating's prompt responses (from real people), my issue had been resolved and a new chair was on its way. It took less than a day for the company to respond, react, and work with me to find a solution.
I look forward to receiving my new chair, and I also look forward to purchasing from Madison Seating again.

Madison seating is a disreputable company. Their website and receipt email said that products will be shipped in 10-14 business days, after I bought a chair in early January. When I heard nothing in that time frame, I contacted the company. THEY WILL NOT TAKE ANY CALLS ABOUT SHIPMENT, only calls for new orders. If they already have your money, you are told that you must contact them through email. I sent and eventually got an email back, saying, so sorry, boo-hoo, with COVID their shipping will take much longer and my chair would be shipped in early to mid February. It's mid-February, and it's the same song and dance routine. I emailed and I called the company, despite their autoattendant saying that existing order issues will only be handled through email. I got someone right away, so... so much for not having people available to handle issues. Of course, I got the same garbage, saying that they can not provide any shipping information or a refund by phone, only via email. I noted that the people handling emails have telephones too, so please connect me to the person(s) who is handling emails. Of course, it was the same thing repeated over and over... can't give information about shipping, can't cancel and refund a purchase that hasn't been shipped over a month after the initial promise, can't connect a person to anyone who can discuss it...

DO NOT BUY FROM MADISON SEATING.

These folks are total liars, cheaters, and scam artists. Do not give them a chance to try and steal your money and threaten you!

These folks at Madisonseating [a shout out to Annie and Laila] are serious about customer service. How serious? You ask. Well, let me tell you. My office task chair arrived with a balky pneumatic lift. I finally got around to sending them an email late on a Friday afternoon [3:44pm their time]. Twelve minutes later and I have the time stamped emails to prove it I received a reply.

And it was not your automated boilerplate Thank you for being our customer, were sorry for the inconvenience, well get right on this, you should hear from us in two weeks response. This was from an actual human with the FedEx tracking number of the replacement part being sent to me. Yeah, thats right. On a Friday afternoon.

OK, you say, Im not convinced. You are probably one of their best customers so of course you would be treated like royalty. Au contraire.

I am a frugal individual [the less polite might say cheap] who had never made a purchase from Madisonseating before. And by frugal, I mean purchasing a refurbished, decadently-expensive-when-new Humanscale Task chair at a ridiculously low price. Heck, with the price I paid for the chair, the shipping cost [of my replacement part] alone probably eliminated their margin.

This will not be my last purchase from them. If you are smart, you will give them a try as well.

The most frustrating aspect of dealing with this company was their return policy. Be advised that should you have ANY issues, they require you to send the entire chair back to them for service. To be fair, they will cover any problems with the chair, but you will be covering the shipping (as stated in their warranty), which, for a chair, was around $50 each way for me. So a $600 used chair could end up costing you $700-$800 or more over the life of the warranty.

One of the problems that I had concerned one of the chair arms breaking 7 months after purchase. Initially, the company insisted I spend $100 on shipping the entire chair rather than allowing me to send only the broken arm. After I refused, they told me the other option was to sell me the replacement part (they valued the part, a bolt, at $39.99. I bought one at the local hardware store for $0.58)

After much back and forth, the company, to their credit, did offer to send the part I needed as a one time courtesy, after which, should anything go wrong, even another bolt breaking, I would have to strictly adhere to the warranty as stated (i. E. $100 shipping). In the end we were able to resolve the issue. I purchased a part locally and repaired the chair on my own.
EDIT: Annie, the supervisor has informed me that despite the original email they sent me, the company does work with customers to provide courtesies like additional parts where necessary)

Tldr - The prices on the chairs are great and the company WILL honor their warranty as written, but for even small issues expect to pay full shipping each way, which can be expensive.

FINAL NOTE: The customer service was initially unpleasant to deal with and very curt, but the managing supervisor, Annie, was incredibly nice and did a great job explaining things to me in a pleasant manner, once it escalated to her.

I ordered a chair off this site because of the great prices and discounts. When the chair arrived it was somehow broken. So I immediately contacted them and they told me to send a picture to their customer service detailing the damage. So I did. In the mean time I did my research on the company which I did not do before buying the chair. This had me worried. The number of negative reviews, especially from several years back had me thinking I stupidly gave my money away to a company that sells you broken chairs and doesn't cooperate to fix it. A few hours passed and I received an email from them stating that the damage must have occurred from fedex as the chair left their warehouse in perfect condition along with providing me a new tracking number for a new chair. I did not have to even send the old one back as they suggested donating it when I have time. The new steelcase chair arrived in perfect condition a few days later and was fully operational.

I think it's important to remember these chairs are refurbished chairs and I wish they were a little more upfront about that in their advertising. To be honest, I didn't notice it was 'open box' on their site (as it's kind of hidden and not stated clearly), but I would have been happy buying a refurbished model anyways considering the discount. I'm suspicious that the chair didn't break because of fedex as I feel it would be difficult for them to break something that's properly packaged, and that it's something that went unnoticed in the quality control stage at their warehouse. However, if the previous reviews from a few years back are true it seems that they got their act together as reviews like those were probably hurting their business. Based on my experience, if you are unlucky enough to be sent a broken one, they will send you a better one.