Member since January 2011
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So I ordered a Lider Chair from Madison Seating about three weeks ago. It came extremely quickly, within 5 business days. I didn't realize I was supposed to check the item before Fedex left, so I accepted the shipment. To my suprise, I opened the box and part of the chair was damaged. I'm assuming the damage was from the mis-care of the Fedex driver, since the packaging seemed very adequate.
However, I can't believe how nice Madison Seating has been with me. Even though I did not check the chair before I accepted the order, they permitted me to return the chair and get a new one.
I called in and explained to them what had happened, they asekd me to send in pictures to confirm that the chair ws actually damaged. After I did that and sent the e-mail in, I got a response within 24 hours. After that I was instructed to box the chair up again and that Fedex would come pick it up.
Fedex came to pick up the chair two days later, and Madison Seating received my chair another two days after that. As soon as Madison Seating received my chair they sent out my replacement, again, EXTREMELY QUICKLY!! I received my chair within a week, undamaged, unscathed, and brand new.
Madison Seating was awesome. What they did for me was extremely nice and most other companies would have charged me for the return shipping of the damaged chair since its my fault i did not inspect the merchandise upon arrival. Madison Seating did not charge me one penny!!
I highly recommend doing business with Madison Seating. You won't regret it.
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