Justin R.

I came across Madison Seating while searching for a quality office chair. My job requires many hours seated in front of a computer, so a well built, durable, and comfortable chair is a must. Madison Seating's pricing and selection are what initially drew me to their website. With a varied selection of styles and options, I was easily able to explore and compare several potential chairs. Once my decision was made, I quickly finalized my purchase through their streamlined and intuitive website. Madison Seating confirmed my purchase and kept me informed with emails and a tracking number. My chair arrived well within the estimated time frame, and, honestly, I was excited for it to show up.
The chair was an Aeron chair from Herman Miller and upon seeing it in person, I can say it was well portrayed on their website. I was completely satisfied with my purchase from the first click to their website until the chair arrived at my apartment.
This thrilling tale does not end there however. My chair was damaged. And it was damage that clearly happened during transit. I did not, and do not, hold Madison Seating responsible for this. Especially these days, we all rely on different services to transport and deliver our goods safely. Things get damaged as they travel, it is bound to happen at times, and I was unfortunate to end up on the receiving end this particular time. I was sincerely disappointed. That being said, what was important to me was how Madison Seating would respond. I emailed the address given to me in the shipping notice email on Saturday. First thing Monday morning I had already received a response. After a few reply emails and Madison Seating's prompt responses (from real people), my issue had been resolved and a new chair was on its way. It took less than a day for the company to respond, react, and work with me to find a solution.
I look forward to receiving my new chair, and I also look forward to purchasing from Madison Seating again.