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Adam G.

Contributor Level

Total Points
96

1 Review by Adam

  • Madisonseating

12/15/15

I had originally posted on here back in January.

I had posted that I liked my two chairs and that I thought the price was great, but that when I had done my research I was worried after some of the reviews I had found.
It took two weeks for my chairs to show up, The chairs squeaked a bit, but I explained that for the price I was totally OK with that, everything else was "like-new". Overall I thought that it was a good experience and I was glad that I had made the purchase.
Two weeks later the chairs got a discount for 25$ cheaper than I had paid, and I had sent an email about getting a price match, I recieved a reply that that it would be a possibility and that they would check and let me know.
My next reply was that I could not get a price match due to my negative review, I did not see my review as negative, I thought it was honest and primarily positive.

That was when Madison Seating got wind of my review and started calling me, my review was "not worded to their liking and I had to change it", or send the chairs back so they could "correct any problems". It took two weeks from ordering to get my chair, I was not going to send it back and be without my chairs because of a squeak.

After I refused to send the chairs back, I got called again, then again, then by the sales woman's manager.
He said that my review was causing issues and being brought up in their weekly meeting, asked if he could make it right and I could take my review down.

I agreed to remove my review, if they would just agree to my original price match request, that I had no problems with the purchase and that I thought the review was honest and positive, he agreed, I took my reviews down.
That was a few months ago, and as soon as I took my reviews down, I never heard another word.

I never did believe the 5 star ratings on any of the sites, it was all 5 star ratings, or 1/2 star ratings with almost nothing in between. Realize that that is because they harass the people who leave low ratings until they get what they want. I just wonder how many people they got what they wanted from and then did not hold up their end of the bargain.

Service
Value
Shipping
Quality
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madison s. – Madisonseating Rep

This particular customer contacted our customer service department and stated he wrote a positive review about our company in the hopes of receiving Cyber Monday pricing on a recent order he received. We explained that Cyber Monday was a one day sale and we were unable to offer that pricing on orders placed after that day. The customer then threatened to revise his review about our company to negative if the credit was not received, as indicated above. When we read the review that stated the merchandise arrived in less than perfect condition we offered to pick up the chairs at our expense for either a full refund or exchange as is our policy. However, the customer refused our offer for a free pick up as we suspect he was satisfied with the chair and its condition, but was only looking to receive credits not warranted. We do feel it's our obligation to notify other online resellers regarding this customer's unethical behavior and oare grateful that this forum allows us to address reviews that customer's post, whether bad or good.

Adam Has Earned 16 Votes

Adam G.'s review of Madisonseating earned 16 Very Helpful votes

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