• Madisonseating

Madisonseating

Overview

Madisonseating has a rating of 3.74 stars from 409 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Madisonseating most frequently mention customer service, new chair, and steelcase leap. Madisonseating ranks 19th among Furniture sites.

  • Service
    126
  • Value
    119
  • Shipping
    120
  • Returns
    88
  • Quality
    111

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 45.5%
Positive
10
Neutral
1
Negative
11
84
See all photos

What reviewers want you to know

Positive highlights

  • I am super pleased with my shopping experience at Madison seating.
  • We buy all of our office chairs from Madison Seating, because of the great prices and service.

Critical highlights

  • After a month their customer service called yelling at me on the phone and threatened me about the sending to court.
  • I also found out that they are not an authorized Herman Miller seller, so Herman Miller won't honor the warrantee.
How would you rate Madisonseating?
Top Positive Review

“Steelcase Leap V2 stool desk chair”

Sara B.
1/28/24

I love this chair - it's extremely comfortable and the price for an open box refurbished chair was great. Service team was also helpful resolving a minor issue with shipping.

Top Critical Review

“Open box steelcase chairs”

Gawaa A.
1/20/24

I purchase a steelcase chair from them and it was advertised as open box. But I received a steelcase chair with very poor condition which were used like 6-7 years. Chair legs were rusted on most of the places and they tried to paint it to cover the rust and it was still visible. It came in a regular box, Not its original box. Its a overused very old chairs in many years. They describe it as a New - OPEN BOX. And I returned it back but never received my money back. Then I submitted dispute through my credit card company. After a month their customer service called yelling at me on the phone and threatened me about the sending to court. Its a joke company. Waste of time and Money.

Reviews (409)

Rating

Timeframe

Other

Reviews that mention popular keywords

madison seating (173) customer service (197) herman miller (55) office chairs (54)
Thumbnail of user gawaahome
1 review
0 helpful votes
January 20th, 2024

I purchase a steelcase chair from them and it was advertised as open box. But I received a steelcase chair with very poor condition which were used like 6-7 years. Chair legs were rusted on most of the places and they tried to paint it to cover the rust and it was still visible. It came in a regular box, Not its original box. Its a overused very old chairs in many years. They describe it as a New - OPEN BOX. And I returned it back but never received my money back. Then I submitted dispute through my credit card company. After a month their customer service called yelling at me on the phone and threatened me about the sending to court. Its a joke company. Waste of time and Money.

Tip for consumers:
Their customer service were very bad, there was a lady who was very rude

Products used:
Amia Work Task Chair by Steelcase black
CODE: STC-AMIA-BLK-LTER-PLAT

Thumbnail of user kerenc
2 reviews
11 helpful votes
November 7th, 2022
Verified purchase

I used my home address due to their site saying it would come as a freight delivery. The expensive chair came as Fedex without a signature requested. Thankfully, it came on the day that it said it would in the system, and I was able to run down and get it before it was stolen in my neighborhood. I typically get my packages delivery to a package center but they do not accept freight.

Madison Seating included a part that was well-used not open box as part of the delivery and shipped out a replacement (as requested) without confirming delivery address. This got stolen because it came a day early and I had no idea. Madison said tough cookies.

Tip for consumers:
Just be watching for packages like a hawk

Products used:
Herman Miller Aeron Chair - Open Box

Service
Value
Shipping
Returns
Quality
Thumbnail of user madisons20
madison s. – Madisonseating Rep

Every shipment released has an email that automatically gets sent to the buyer with the tracking information. Fedex has confirmed the buyer in this instance received the package. As the customer used a package center as an address, she had issues locating the package after delivery, which is out of our hands. It is not recommended to use a packaging center to receive shipments. We strongly suggest using a valid residential or commercial address.

Thumbnail of user kevinr931
1 review
1 helpful vote
February 12th, 2021
Verified purchase

I purchased a Haworth Improv HE chair from Madison seating because they had the most competitive pricing. The chair shipped quickly and the company kept us informed throughout the process. The chair arrived quickly. The appearance was in perfect condition but unfortunately, it did not function properly. I notified customer service and they quickly responded by offering to send a replacement at no further cost if I posted a review. We are appreciative of their accommodating customer service and would order from them again.

Thumbnail of user sarab1302
1 review
0 helpful votes
January 28th, 2024

I love this chair - it's extremely comfortable and the price for an open box refurbished chair was great. Service team was also helpful resolving a minor issue with shipping.

Thumbnail of user scottp1916
1 review
0 helpful votes
January 19th, 2024

Ordered a Herman Miller and it was delivered with a small hole in the seating. So I called and asked if they could give me a replacement. They said no, imperfections are why they are discounted. I accepted that reasoning and fix the chair myself, left them a 5 star review on ebay. Fast forward to now and I am looking to buy another office chair and they have blocked me from buying from them!? I was told if you ever return anything that you are banned from buying again, but I never returned anything. Way to do business!

Tip for consumers:
If you buy from them never question anything or you are not allowed to buy from them ever again.

Products used:
chair

Service
Value
Shipping
Returns
Quality
Thumbnail of user rweber21
1 review
0 helpful votes
March 26th, 2024

I purchased a Steelcase office chair from Madison Seating. Their site has an extensive selection, their prices are the best anywhere, and they're customer service is amazing - great communication throughout.

Products used:
Steelcase Office Chair

Service
Value
Shipping
Quality
Thumbnail of user mariaa2968
1 review
0 helpful votes
January 28th, 2024

They falsely claim to have items in stock, causing unnecessary delays and providing false shipping timelines. I requested to cancel my order and won't be buying another chair from them.

Service
Value
Shipping
Quality
Thumbnail of user rjr0311
1 review
6 helpful votes
July 19th, 2023

Coming here now to share a recent experience with Madison Seating. I purchased a Steelcase Leap V2 office chair from them to give to my wife, and my God do I regret that purchase. There's an old saying - if something sounds too good to be true, it isn't. I'm feeling that one right now, as seeing a Leap V2 for less than $500 should definitely stand out as something about it not being right.

The chair that Madison Seating provided me, advertised as "open box", was actually crudely refurbished, at best. Comparing it to the Leap V2 I am sitting in right now that I bought from a local seller, the fabric is low quality, uncomfortable and the padding was also likely replaced with lower quality material. The best part, though, was the fact that there were two screws just jammed into the bottom of the seat, right at the lip where the plastic meets the fabric. I assume this was to further secure the fabric from the cheaply done upholstery work, but because they didn't pre-drill the holes, and they weren't threaded, the screws brought plastic up and out and was left in a jagged manner to scratch my legs when I sat in the chair.

I contacted Madison Seating about this, and was told that I could return it...if I paid for the shipping and restocking fees, totaling about half of the cost of the chair. Total scam, and to be fair, I should have seen it coming.

Just buy this stuff full-price from a reputable company, or be sure to inspect it yourself before buying 2nd hand or refurbished. Don't trust Madison Seating.

Service
Value
Shipping
Returns
Quality
Thumbnail of user madisons20
madison s. – Madisonseating Rep

This reviewer has been sending our company aggressive and threatening emails. There is nothing wrong with the item other than he found the chair to be uncomfortable. Below is just one of the delightful emails he sent:
"To be clear, I’ve already written 10 reviews regarding this experience...GFY-Ryan"

Thumbnail of user dionecastro23
2 reviews
5 helpful votes
October 15th, 2023
Verified purchase
• Updated review

I ordered a few chairs, and they sent me the wrong color. After contacting them through email, btw the only way to communicate with them. They would not ship the correct color I ordered and offered me to ship the items back at my cost of over $100.00 due to their error. I just felt like they do not care about their customers at all. Absolutely a terrible experience.

Service
Value
Shipping
Returns
Quality
The absolute worst customer service I have experienced.
September 8th, 2023
• Previous review

I ordered 2 chairs and specificed the color and they sent me the wrong color. They would not own up to it and correct the mistake. They were argumentative via email and I got the feeling they just don't care about their customers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pwebyd69
1 review
5 helpful votes
June 15th, 2023

If you buy from them on eBay they claim to have a 30 day, hassle free guarantee. Well good luck because if you try to ship anything back the customer service department gets all petty and acts like it's coming out of their pocket. Shipped my chairs back at their expense (thanks eBay) and they only partially refunded my orders, stating the chairs were now in 'used condition'! So they took about $250 from my refund. Crooks, liars, scam artists

Products used:
Two seperate computer chairs

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexanderi175
1 review
4 helpful votes
October 11th, 2023
Verified purchase

October 11th, 2023
I purchased two Knoll Life office chairs from Madison Seating a while ago. One of the chairs height and seating depth adjustment got broken because of a small plastic part. My chairs were still under Madison Seating's 10 year warranty. To get the plastic part replaced, they asked to send them the whole chair and pay for the shipping and return. From California to New York shipping of such a heavy chair would have costed about $250. The same new chair costs $375 on the MS website. So their 10 year warranty on office chairs and other things is useless and ridiculous. I don't know of any other company that charges customers for shipping of items under warranty or wouldn't contact the manufacturer for a replacement part. I will never do business with Madison Seating again. Their customer service is good for only responding with rejections.

Service
Thumbnail of user reidw16
1 review
6 helpful votes
September 28th, 2021
Verified purchase

I bought a herman miller aeron chair and decided to splurge on adding attachments they had available at checkout on on August 5th, 2021.

I received a confirmation email from Madison Seating saying:
"The estimated delivery time frame for all in stock items is 10-14 business days from the order date. Should the item selected not be in stock, you will receive an email notification. The FedEx tracking information will be emailed to you prior to shipment so you will know the exact date of delivery."

This was the only email received so I assumed my item was in stock and would be receiving the chair in 10-14 days.

13 days from the purchase I heard nothing from them about the shipping details of my order so I reached out to get the estimated time of arrival of my chair. They responded with another email stating I should wait 10-14 days and it had only been 13 days... Nice.

I reached back out to them 21 days (August 26th) after purchase date with a requested update. They then respond telling me how COVID has really affected their business and that they hope my family is safe and well (I don't care to discuss my family's health to a chair warehousing business. I'd much rather discuss my $600 purchase that is no where to be found). Also in the email they told me if should be shipping early to mid September. Ambiguous. Love it.

Four days later, I am charge the full $600 amount for the chair with 0 shipping details. I am actually notified by my bank that I was charged - not by the company. Seems legit. I reach out asking what is the status as I was just charged the full amount. Their response:

"You were charged as the stock was allocated to your order and the chair is being worked on.

With limited staff working and holidays closures all of next week, we estimate the delivery to be around mid September.

Do you wish to cancel and be refunded?

Sarina"

It is now September 28th, nearly 2 months of back and fourth emails with ambiguous shipping dates from them.

TL; DR
Madison Seating is a headache and I would HIGHLY recommend just buying the real deal instead of trying to get a second hand Herman Miller chair. VERY unimpressive operation they have going on!

Tip for consumers:
They might have the item you want but they also might not - you're taking a gamble if you choose to purchase from Madison Seating! Buyer beware!

Products used:
Herman Miller Aeron Chair

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackobfranklin
1 review
0 helpful votes
November 8th, 2023
Verified purchase

I ordered a chair from Madison Seating, had some issues, and got a quick response and resolution to my problem all during the same week! Would definitely buy from them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnw5669
1 review
2 helpful votes
June 21st, 2022
Verified purchase

Their website is inaccurate regarding what items are in stock. Their customer service is rude and and unable to provide useful information. I would have gladly either waited for them to fulfill my order and been willing to pay more for a comparable product but their customer service acts like they're doing you a personal favor by assisting with a sale. They make it really hard to give them money in exchange for a product - bad business.

Tip for consumers:
Don’t do it

Products used:
Tried to purchase a chair.

Thumbnail of user timr825
1 review
1 helpful vote
March 8th, 2023

Purchased 2 Steelcase Leap V2 chairs. One showed up damaged and they are shipping a new one out. Good thus far, I'll confirm how the replacement chair looks once received.

Thumbnail of user harryy122
1 review
4 helpful votes
February 17th, 2023

This business is a lier who will use your credit card without approval. I bought a chair on this website and two week later they charge me an extra fee on my credit card without notifying me. I contacted them by email Friday Morning but their customer said they are closed on Friday then refused to reply nor provide a correct explanation.

Tip for consumers:
Don't use this website at least no use credit card

Products used:
Aeron Chair by Herman Miller

Service
Value
Shipping
Returns
Quality
Thumbnail of user madisons20
madison s. – Madisonseating Rep

The customer used our Fedex account to make unauthorized changes to the shipment while it was in transit to his location. These changes were not covered by our FREE shipping promotion and therefore charged to his account. We emailed him several times regarding the charges and respectfully asked him not use our Fedex account in the future for any service changes.

Thumbnail of user alexc1578
1 review
1 helpful vote
March 16th, 2023
Verified purchase

We placed an order for eleven Steelcase Leap Chairs and received them just 6 days later! We were simply amazed at the timely fullfillment of our order and the quality of the chairs themselves. Two chairs were damaged during shipping, but Madison Seating came through for us and quickly resolved the issue and sent new chairs. Fantastic customer service! We would highly recommend Madisonseating.com for your office chair needs.

Tip for consumers:
Easy

Products used:
Chairs

Service
Value
Shipping
Returns
Quality
Thumbnail of user philc330
1 review
4 helpful votes
March 7th, 2023

I purchased a Herman Miller Aeron office chair from Madison Seating in November of 2022. The hydraulic lift started to malfunction in February of 2023. To get the chair repaired, I am responsible for all shipping which will be $200. If will cost me $200 every time there is an issue even though the chair is under warranty. Ever other company that I have researched covers the cost of shipping. I will never purchase anything from Madison Seating ever again.

Products used:
Chair

Service
Value
Shipping
Quality
Thumbnail of user ivyl64
1 review
0 helpful votes
January 5th, 2021

I ordered a new office chair that arrived with some damage due to shipping. I emailed customer service and they offered to replace the chair for me. I was very happy with this offered solution. (4 out of 5 stars only because I am currently waiting for the replacement chair).

Thumbnail of user michaelb9387
1 review
5 helpful votes
November 21st, 2022
Verified purchase

They sent me a chair with a missing part (it's the tilt arm, chair is unusable without it). They claimed it was described on the website as missing that piece. NOT TRUE, they can't provide the listing showing that was how it was listed for sale. It was one of 5 I purchased and other 4 were complete. Refusing to replace. INCREDIBLE. The have offered a return at my shipping cost, which would cost me more than I paid for the chair. If you purchase just be aware that the guarantee is a SHAM and all sales are final with them.

Tip for consumers:
Avoid Madison Seating

Thumbnail of user madisons20
madison s. – Madisonseating Rep

The review is completely inaccurate. The chair this buyer selected was not advertised, nor was he charged, for the features he requested. The chair was not "missing" the features, as it was not advertised to include those functions. The chair comes in many different models that include different functions and accessories. The buyer received the correct model chair he purchased with the features that were advertised.

Thumbnail of user kendalle20
1 review
0 helpful votes
March 11th, 2023
Verified purchase

I recently purchased office furniture for a law firm, including a Freedom Chair with Headrest by Humanscale. Due to bad weather nationwide, several items from different vendors arrived damaged. The packaging for this chair was, overall, pretty good, and the damage was relatively minor, but still of concern. I sent Madison Seating a photograph of the damage and within 24 hours they offered to send out a new one. And, they promptly followed through. Short review: Great product lineup. Excellent return policies. Low prices. And they're nice. Will definitely be ordering from Madison Seating in the future.

Tip for consumers:
These are great prices on ergonomic office furniture featured in Wirecutter, Strategist, etc.

Service
Value
Shipping
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Quality
Thumbnail of user victort152
1 review
27 helpful votes
September 1st, 2020

Please beware that "open box" means scratch and dent. Madison Seating buries this information in the fine print of their page long conditions page. Also beware of the hefty restocking fees of $150. And, then there's the cost to ship the product back. In my case two chairs would cost $540. That's two thirds the price of the chairs. But of course the photo shown on the website is of a perfect chair with absolutely no scratches or snags. Buyer beware. Buyer go elsewhere.

Thumbnail of user michaell390
1 review
10 helpful votes
February 13th, 2018

I purchased a Herman Miller chair from Madison seating a few years ago. Within 2 years the armrest material (? Leather) began to crack and look awful. Madison seating sent me a complimentary replacement pair which I installed myself. 3 years later, new armrests are cracking again! When I called today I was told they won't replace these and that I should go to eBay to get a replacement set. Even though the manufacturer (Herman Miller) warranties the arm rests for 12 years, the reseller (Madison seating) refuses to do so. For me it's all about customer service and this represents poor service.

Thumbnail of user jeremyk330
1 review
3 helpful votes
July 11th, 2022
Verified purchase

They consistently list products as "available" that are not - even after reaching out to customer service to confirm them. I waited a couple months for a $1000 office stool that their customer service confirmed was in stock, only to find out later that they didn't actually have one and then canceled my order. So I asked customer service about other chairs that were listed as available now just to learn that they actually aren't - instead, my purchase would be "wait listed"

Service
Value
Shipping
Thumbnail of user notsurej
1 review
4 helpful votes
March 27th, 2023
Verified purchase

Thoroughly disappointed with the customer service with this company. I placed an order, and when they didn't have it in stock, someone reached out to me, asking about a different chair that was in stock. After advising of my preference, I subsequently received a new invoice at a higher cost. I was a little miffed that this wasn't explained to me and reached out for clarification instead of being provided with an explanation, they promptly canceled my order altogether. I then had to submit a whole new order, which was highly inconvenient. I had already placed my order and they should've not canceled what we had in place. I would not recommend a company like this who doesn't have any common courtesy for their customers.

Tip for consumers:
Be prepared for order changes that cost you more money and cancellations without permission

Products used:
Herman Miller office chair

Service
Value
Shipping
Returns

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Thumbnail of user madisons20
madison s.
Usually responds not within the first month

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3.7
409 reviews
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